Is Latitude D830 subject to the PCH design flaw recall by Intel?

July 25, 2016, 12:38 am

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While researching something else, I was reading the Wikipedia article on Intel's "Platform Control Hub" (PCH) and ran into this statement:

"In the first month after Cougar Point's release, January 2011, Intel posted a press release stating a design error had been discovered. Specifically, a transistor in the 3 Gbit/s PLL clocking tree was receiving too high voltage. The projected result was a 5–15% failure rate within three years of 3 Gbit/s SATA ports, commonly used for storage devices such as hard drives and optical drives. Through OEMs, Intel plans to repair or replace all affected products at a cost of $700 million.^[4][5]"

I just bought my Dell Latitude D830 laptop, (used), via the Internet in April 2016 and do not know if it contains Intel's "Cougar Point" hardware. I know that Dell websites advertise being "powered by Intel." It appears this recall would be handled through Dell. Is this something I should be concerned about?

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Vostro 3500 and Windows 10 Wifi issue

July 25, 2016, 3:25 am

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When connected to wifi is shown next to her on the list of network information No internet
Windows 10 installed driver "card Broadcom 802.11n Network Adapter."

In detail the properties of the card in the ID section of the equipment is:
PCI \ VEN_14E4 & DEV_4727 & SUBSYS_00101028 & REV_01
On the device, "bcm94313hmg2l"

On the Dell Vostro 3500 laptop that I did not find drivers for Windows 10
Please help.

Dell precision m660

July 25, 2016, 7:13 am

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Hi 

Im not sure if this is the right place for this ( just joined)

I have also found many threads discussing this topic but none with my exact problem.

My dell precision m6600 has recently had display issues. The laptop turns on and runs perfectly however the display wont turn on. If i connect it to an external monitor it works and runs through till the windows 10 logo and then the external monitor goes black also?? other times it will go through to the log in screen however the picture will be disfigured and there will be little green blocks all over (frozen) 

5 beeps on a Dell Inspiron 5110

July 25, 2016, 9:18 am

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Hi,

I have an issue with my laptop.. it beeps 5 time(loud) when I turn it on then when it loads the Windows it goes really quiet but still beeping.

I know that 5 beeps usually means changing the CMOS battery.. I did that but still beeping.

P.s i ran the diags, everything work fine with not a single error.. the windows boots properly (I can even keep working on it) and I have no problem regarding the drivers or other components..

New Inspiron 17 7000 failed diagnostic tests

July 25, 2016, 11:04 am

≫ Next: Dell Thunderbolt™ Dock (TB15) Installation Guide (Version 21-07-2016)

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I ran the diagnostic tests and got this error. Looked it up on Google and the results seemed related to Dell servers and I have no clue what really means in terms of hardware.

Any help would be appreciated.

Dell Thunderbolt™ Dock (TB15) Installation Guide (Version 21-07-2016)

July 25, 2016, 11:21 am

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To make things easier I put the links so you do not need to search al drivers etc.

I wonder why Dell do not communicate this at this way. After that myTb15 works almost perfect. Please let me know if this is also with you guys!

Regs

Parianos Henri

 

Dell Thunderbolt™ Dock (TB15) Installation Guide for Latitude E5570 / 7275 / 7370 / Precision 3510 / 5510 / 7510 / 7710 / XPS 15-9550 / XPS 13-9350 & XPS 12-9250

The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.

1.       Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.

2.       Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.

3.       Flash the latest Basic Input/Output System(BIOS) available for the system. This is posted in the "BIOS" section.

http://downloads.dell.com/FOLDER03800318M/1/Precision_5510_1.2.10.exe (Version 05-07-2016)

NOTE: Restart the system before the next step.

4.       Install the Intel Thunderbolt Controller Driver available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03509216M/3/Chipset_Driver_8J86F_WN32_15.3.39.250_A01.EXE (Version 28-04-2016)

5.       Install the Intel Thunderbolt 3 Firmware Update. available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03541997M/1/Intel_TBT3_FW_UPDATE_NVM15_A02_02.11.06.exe (Version 28-04-2016)

NOTE: Restart the system before the next step.

6.       Install the Intel HD Graphics Driver available for the system. This is posted in the "Video" section.

http://downloads.dell.com/FOLDER03760984M/2/Video_Driver_FK4F6_WN32_20.19.15.4454_A06.EXE (Version 29-06-2016)

7.       Install the ASMedia USB 3.0 Extended Host Controller for Dell Thunderbolt™ Dock available for the system. . This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03578208M/1/Chipset_Driver_YM9TJ_WN32_1.16.33.1_A02.EXE (Version 30-03-2016)

8.       Install the ASMedia USB 3.0 Extended Host Firmware Utility available for the system. This is posted under the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03771609M/5/USB_Utility_ASMedia_A00_WIN_H43H3_ZPE.exe (Version 21-06-2016)

       NOTE: Restart the system before the next step.

     9. Realtek USB GBE Ethernet Controller Driver

                http://downloads.dell.com/FOLDER03487951M/1/Network_Driver_CFXPV_WN64_2.43.2015.1225_A01.EXE (Version 08-06-2016)

9b.       Install the Realtek USB GBE Ethernet Controller Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03520011M/7/Docks_Stands_Driver_9YCY0_WN64_2.43.2015.1225_A01_02.EXE (Version 29-04-2016)

10.   Install the Realtek USB Audio Driver for the Dell Thunderbolt™ Dock and Dell Dock available for the system in the "Docks & Stands" section.

http://downloads.dell.com/FOLDER03613504M/1/Audio_Driver_GG4M6_WN32_6.3.9600.44_A02.Exe (Version 28-04-2016)

NOTE: Restart the system before the next step.

11.   Install the Dell Dock Firmware Update Tool (expected to be available to download by August 2016) for the system in the "Docks & Stands" section.

NOTE: After the update process completes, it’s desired to shut down the computer and perform below steps in order to make the new firmware take effect.

1.       Power off the system.

2.       Disconnect the Thunderbolt 3 (Type-C) cable from the computer and then remove the AC adapter of TB15 dock from the power outlet.

3.       Then follow the recommended steps of connecting the AC adapter to the TB15 dock first and then attaching the Thunderbolt cable to the computer.

4.       Power on the computer with the docking station connected.

which is better dell latitude e5440 or dell latiude e6430

July 25, 2016, 11:29 am

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for the basics and schoolwork

and which is newer 

WiFi and windows problems

July 25, 2016, 1:10 pm

≫ Next: Black screen

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Hi

My laptop has stopped working and when trying to connect to the Internet it is asking me to set up a vpn??? Also the windows 8.1 has stopped working and it says windows can't activate right now, I don't know where the product key is as it says current key then has the last 6 characters shown that are not on the box or laptop anywhere, I didn't get any papers discs with the laptop.

Please help it's driving me crazy.

I did reset it back to factory settings if this has caused the problem somehow.

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Black screen

July 25, 2016, 1:36 pm

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dell inspirion 15 5000 series (5547)

I played online game and screen got black.

I try to turn off/on laptop, but black screen is still on.

When i conect it to TV with hdmi id shows airplane mod on, and i cant turn it off...

Black screen is still on. Help

Inspiron 5537 Experienced Permanent Failure and needs Replacement?

July 25, 2016, 2:31 pm

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There is an error message that continuously pops up and tells me that my battery has experienced permanent failure and needs replacement and has an orange/red light flashing. I have replaced the battery with the same version, and the message still persists with the flashing light. When I unplug my computer it turns off completely.

What should I do?

HD replaced in 1545

July 25, 2016, 3:41 pm

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Replaced the HD in a Insperion 1545.  Laptop is up and running again.  

On the other hand, the new HD is thinner and had a hard time plugging it in.  For the short term, I slid the caddy in and taped the cover piece.  Now I am afraid if  I tighten the screws to the HD through the bottom of the case or housing will damage the connection.  Could i get longer screws, apply lock tight to end of screws and hope?

to connect a MB169C monitor

July 25, 2016, 5:14 pm

≫ Next: Dell Inspiron 3543 running slowly and not charging after lightning strike

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Hello,  I have an Inspiron 7520 and wanted to know to connect a USB c  monitor with an adapter cable USB C to USB A , or if I need a driver to do it .  Just bought one and when I connect (having USB 3.0 in my laptop)  appears to NO-SIGNAL and turned off the monitor. How can I do then ? is an ASUS Mb169 c monitor.

Dell Inspiron 3543 running slowly and not charging after lightning strike

July 25, 2016, 6:37 pm

≫ Next: Dell latitude D630 - is battery original or not?

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Hello, I don't know if this is the right place to post this, but if it's the wrong place, I'd really appreciate some direction in where to post it.

A little less than a week ago my house was struck by lightning. In addition to many other electronic devices dying, my Dell Inspiron 3543 laptop has been affected by this as well. It was plugged in and charging at the time of the strike. Ever since the strike, whenever I plug in my charger (or any other Dell charger that fits for that matter), I get a message saying this:

The AC power adapter type cannot be determined.

Your system will operate slower and battery will not charge. The problem might be solved by:

-Ensure the plug is inserted completely for best system operation

-Connect a Dell 65W AC adapter or higher.

The computer, when plugged in, doesn't lose power, but doesn't charge either. It just stays at the same % battery life. As the message indicated, my system is running slower. I am capable of making this post, as well as other simple tasks, but things like playing video games are out of the question (I've tried). I've also found frame skips in YouTube videos as well as buttons lagging when I click / move my cursor over them.

I'm sure this is directly related to the lightning strike, but what I want to know is whether or not it is fixable, and if so, how? Is my situation an anomaly? I appreciate any replies or suggestions, Thank you

Dell latitude D630 - is battery original or not?

July 25, 2016, 9:19 pm

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I bought used Latitude D630. There is battery where is text: Dell recharge Li-on battery model TC030 (battery cell made in Korea). And white sticker where is bar code and text "KR-0U8735-71763-DA3X". Is that original battery and how I know how many cells (and capacity) included that battery?

Installing operating system in place of existing one

July 26, 2016, 3:28 am

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Dell Inspiron 15 3542 Intel i3-4005U comes with Ubuntu OS.  I want install Debian in place of Ubuntu.

Will be better completely format hard drive when install Debian, or its make sense keep existing HDD paritioning structure and install Debian into Ubuntu partition (Partition3)? There is 5 partitions:

DellUtility, Partition 1  (367MB), FAT
OS, Partition 2 (3.2GB), FAT
Filesystem, Partition  3, (488GB), Ext4
Extended, Partition 4  (8.4GB)
Swap, Partition 5, (8GB)
Free space 1.1MB

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Precision M4400 POST diagnostic LED flash codes

July 26, 2016, 4:54 am

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A Precision M4400 doesn't POST.  After a few seconds the NumLock, CapsLock, and ScrollLock LEDs all blink.

Page contains a link to page but that link isn't correct.  The page for Latitude flash codes describes the Storage LED, Battery LED, and Wireless LED flashing, but on the Precision M4400 all those LEDs are off and the flashing LEDs are NumLock, CapsLock, and ScrollLock.

m1004 code Overheating message on dell inspiron 3558 on cold boot

July 26, 2016, 5:50 am

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Its a week old laptop..during cold boot of laptop im getting overheating message first time..My temperature are normal..im using cooling pads so there is no questioning of blocking vents..

At idle CPU-38-40 degree celsius, HDD- 33 Degree celsius

At moderage usage CPU-40-50, HDD-33-38

AT FULL LOAD CPU-50-65 ,HDD-33-39 Degree celsius

i run diagonostics test (epsa test) in bios ,the result is passed

also run Dell support assist ,result passed

dont know why this error came on cold boot..Im confused..should i contact dell regardingthis.. its 7 days old laptop..TIA

            

Alienware 17 R2 blue/black screen issues with GeForce 970m

July 26, 2016, 12:49 am

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So I have been having issues with my graphics card. I was unable to run windows 8 or 10 due to freeze/crashes so I moved back to windows 7. I have had minimal problems updating drivers and running my laptop sine installing windows 7, however when I upgraded my GeForce 970m to the latest drivers (version 368.81) I would get a black screen after the windows logo. If I try to run other versions of the drivers to include the recommended from the dell website I get a blue screen just seconds after reaching the desktop. I then have to go into safe mode and completely uninstall my 970m drivers in order to get my laptop back to normal. Its running just fine off the intel based graphics, but that is not what I should be using considering I bought this nice laptop.

Any suggestions?

I can provide whatever information is needed.

Thanks for the help!

Dell XPS L502X Black screen and now LED not blinking

July 26, 2016, 12:59 am

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Hi,

I have a Dell XPS L502X laptop. It was working fine until one day it had trouble booting. When I turned on the laptop it was stuck with black screen and not moving forward. I read in dell forums, I read the following solutions,

1. Remove power and battery and press the power button for 30 seconds (Didnt work)

2. Possible RAM failure. I opened the back panel and tried just having one of either RAMs (Didnt work)

I then turned off my computer. The next day the computer wont even show a black screen. It looks dead. When I plug in my power cord, the power LED wont light too. I can smell a very little burnt smell. Not sure what happened here. 

Can someone please advice me regarding this. 

Regards,

Karthik

Inspirion 15 3000 series laptop won't boot

July 26, 2016, 1:06 am

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Yesterday, after work, i put my laptop in sleep mode and this morning i found, that my laptop was turned off. When i tried to turn it on, i could hear HDD and fan spin up for about 0.5 seconds. After that, everything went silent and about 4 seconds later, laptop repeats booting process. As a result, system won't boot after countless attempts. Hard reset had no effect. After doing some search on internet, i found that it could be "automatic restart after hardware failure". Can anyone at least explain, what could be the problem or should i just get laptop to service?