Hi, i am using dell latitude E6410, the warranty ends, i am updating my bios from A11 to A16, the installation run well then a message show Bios Upgrade complete(Or something like that) then it reboot itself then nothing appear, its seem my laptop has brick,  what can i do?the led on on/off switch has not blue light, its just nothing,i try to call dell support they wont help me due to end of warranty , i try to disassembly this laptop then i see dual bios chip, how can i activated the secondary chip or anything can i do to bring this machine back to normal, please i begging anyone please help me i need this laptop to finish my final year project .

I recently purchased a used Inspiron 7348 2 in 1 (tag #<ADMIN NOTE: Service tag removed per privacy policy>), which had a depot warranty until November of 2016. A few months in I noticed that the battery would not charge. I notified Dell support and they logged into my system remotely. Their conclusion was that the motherboard was faulty and that I needed to send it in for repair. Before I did that, the representative verified that my purchase was valid and then proceeded to transfer the warranty from the previous owner to me.

I received a box with a prepaid shipping label. I packaged it up and proceeded to mail it. I was contacted by dell shortly after the system arrived at the depot with the following e-mail:

"The following information relates to your recent interaction with Dell Technical Support. Service Request Number <ADMIN NOTE: service request number removed per privacy policy>

Our record shows that  depot has received the wrong system and has different tag. You have contacted us for 82CRD32 however depot has received the different system. Please check the details and let us know if you have sent different system to depot."

I have found out since that the system they are accusing me of mailing to the depot is tag #<ADMIN NOTE: Service tag removed per privacy policy>. The system is the same but it has a lesser processor, and my laptop had an aftermarket ssd drive installed. After several calls, e-mails and chat sessions, my only option is to have the wrong laptop sent back to me. Furthermore they will not repair the wrong laptop since it is not registered under my name, nor will they tell me what is wrong with it. They cannot even verify the account username on the laptop in question.

The bottom line is that Dell has lost my laptop. To add insult to injury, they are mailing me back a lesser system that does not belong to me, and does not function properly. I hope someone can help me with this.

Hi!
On my inspironu 1521, when the power is on only a black screen (do not even get to the BIOS), the fan is operating but none of the signaling LED lamps do not light up. I've tried removing the WLAN Card, CMOS battery, RAM. Unless you remove both RAM, flash me right and medium-sized LED flashlight, while left off.
Please advise what could be wrong?

P.S. This occurred after I did pasword recovery in the User Account, then I could do some work with the admin account, and since then it happens.

Best regards

joze

Hi!
On my inspiron 1521, when the power is on only a black screen (do not even get to the BIOS), the fan is operating but none of the signaling LED lamps do not light up. I've tried removing the WLAN Card, CMOS battery, RAM. Unless you remove both RAM, flash me right and medium-sized LED flashlight, while left off.
Please advise what could be wrong?

P.S. This occurred after I did pasword recovery in the User Account, then I could do some work with the admin account, and since then it happens.

OS is Windows Vista.

Best regards

Joze

I've recently started receiving 'Battery not present' message on my Inspiron 3543. The device works completely fine at times without any issue but then suddenly would start displaying this message. What strikes me is that even as it displays this message, the laptop continues to be in a working condition, except the blinking X mark on the battery bar and the blinking LED at front. Shouldn't the laptop shut down all by itself if it fails to detect a battery? While displaying this message, the laptop also fails to take any charge from the adapter but as soon as this message is gone, the charging process begins without me having to do anything. Is there a solution to this problem?

Welcome!
On my inspiron 1521, when the power is on only a black screen (do not even get to the BIOS), the fan is operating but none of the signaling LED lamps do not light up. I've tried removing the WLAN Card, CMOS battery, RAM. Unless you remove both RAM, flash me right and medium-sized LED flashlight, while left off.
Please advise what could be wrong?

P.S. This occurred after I did pasword recovery in the User Account, then I could do some work with the admin account, and since then it happens.

Best regards,

Joze

hello dell pc users

I wanted to enable vt-x because it was enabled on BIOS but it wasn't in Windows 7. I did a research and found that I could use bcdedit.exe /set nx {current} always on to enable it.

I dit it from cmd and restarted the pc, now it is enabled but then I saw something weird:

1. AVAST ANTIVIRUS CANNOT START HIS SERVICE working but is fixed by removing some files but I can't reinstall it.

2. I can't install any antivirus and the error says `A Device Attached and Not functioning (any device are enabled) so any are enabled

3. my pc is inspiron 5558 so if you want to know

I have a fairly old dell comp installed with Windows vista. It was working fine ,and today I turn on computer it keeps saying windows failed to start. ..to fix problem insert windows installation discard restart comp. Choose language and click next. Click repair computer. ..if you don't have disc contact system administrator. ..file msrpc.sys...also says windows failed to load because a required file is missing or corrupt. ..

I keep trying thints but ultimately I keep getting directed back to this page. No clue what to do...I don't have disc and no idea how to contact system administrator. ..please help

I have always been a big fan of Dell's business class laptops and even more so of their pro support.  They have always been wonderful.  As a small business owner who works in the computer field, my laptop in my main tool and it essential to servicing my clients and operating my company.  As a result, I have always depended on the reliability of Dell products and support and they had never let me down in almost 20 years.

Until this month.  Maybe it was just bound to happen or maybe Dell is just not what it used to be.  I am not sure.

I am in need of replacing an aging Dell laptop and ordered a top of the line Precision laptop with all the bell's and whistles.  A very expensive machine.  A sales rep was very helpful in assisting me with my order and it arrived fairly quickly.  I was pleased.

Until that is I turned it on and the Windows 10 OS was corrupted upon setup.  I tried to use the Windows 10 functionality to start the setup over several times but the same issue each time.  I suppose I should have just returned the machine then and there for a full refund and ordered a new one.  However, I figured no bug deal I would just call support and have them re-image it.  I had not installed anything on it yet so no big deal and a corrupt copy can happen.  So they mailed me a box with return label and I mailed them the laptop.  A few days later I got the laptop back and the issue was resolved.  

However, now the system no longer had RAID 0 configured as ordered.  So once again I should have just returned the machine for a full refund and started over.  However, I again agreed to let Dell fix it.  No big deal as I still had not loaded any applications or data on the machine.  So again they sent me a box and I mailed them the unit back.  A few days later I got the unit back.

However, not the unit has Windows 7 installed and is setup for a Dell Support User upon startup.  I once again call Dell.  They provide me with instruction to upgrade it to Windows 10.  I refuse.  If i order a brand new car and it does not come with doors on it, it is not acceptable to me for the dealer to had me the doors and  step by step instructions on how to install them myself.  

So I offer to sent the computer back to Dell and let them try to fix it again.  However at this point I expect some compensation. If not for me trouble then at least for consideration that at this point I still do not have the system I ordered and my expensive warranty and support I paid for is clocking away.  Dell indicates that they cannot do that and to return it and reorder.

So now we initiate a return, but too much time has passed.  Dell reps have assured me I will still get a full refund but that it has to go through some process to get returned.  I have not been waiting a week to get an RMA to return it with no resolution in site.

If someone from Dell is listening, CAN SOMEONE PLEASE HELP ME WITH THIS NIGHTMARE?  I seem to be stuck in limbo.

For other Dell customers, is Dell just not the company it used to be or is this just an aberration?  I need to determine who I am going to use as my vendor going forward.

Hi everyone,

I have recently upgraded my XPS 14Z from Windows 7 to Windows 10.  However, now none of my Office Starter 2010 programs will load.  No message, just the rotating circle mouse icon for a few seconds then nothing.  Trying to 'modify' the office installation in Control Panel gets the same response.  I might be abel to uninstall, but where would I re-install from and would I need a product key?

Thanks for any tips.

I have a Lat 5470 where I am trying to turn wifi on/off at will. I found where i can lock/unlock the FN active key by using FN + ESC key but when I press FN+PrtScr to turn wifi on/off, the only thing that turns on/off is Bluetooth.

Yes I have enabled this functionality in the BIOS but no change.

Thank you

I had my SD card reader replaced last December because it wouldn't work and wasn't recognised by the computer. I thought it was working, but I recently got a new SD card (micro) with an adaptor. The computer won't recognize the card when I use the new adaptor. If I use my old PNY adaptor it works fine. I have tried several adaptors now, and only the PNY adaptor works. All of the adaptors work fine in my son's xps 13 computer.

Can someone tell me why some perfectly good adaptors work and others don't? 

I bought a new Inspiron 11-3152 which came with a 128 GB SSD.  I upgraded it with a SanDisk 240 GB SSD and when installing the new OS I turned off the UEFI.  That is, in the BIOS menu for BOOT, I have:

Boot List Option:  Legacy

Secure Boot: Disabled

Load Legacy Option ROM: Enabled

PROBLEM:  The system is on its own changing boot options.  Specifically, 1st Boot Priority is always set to Diskette Drive.  If I change it to Hard Drive, then Exit with Save Changes and Reset, it will boot normally.  But when I shut down and boot up again, the system will fail to load, sitting at a blinking cursor.  If I go into the setup menu with F2, I find that 1st Boot Priority has been changed back to Diskette Drive.  Also, Fast Boot is always switched to Enabled.

I have never heard of anything like this in 20 years of using computers.  How can BIOS settings change themselves on reboot?  Is there any way to fix this?  The computer works fine other than having to go into the boot menu with F12 and change from Diskette Drive to Hard Drive on every boot.  Any ideas how to fix this?

The current SSD has linux on it but I have the Windows 10 that the computer came with untouched on the factory SSD.

BIOS Version: 1.1.11

CPU Type: Pentium CPU N3700@ 1.6GHz

1 week old laptop Dell Inspiron 7559. Suddenly nothing opens, everything is unresponsive. All programs won't open. Nothing has been changed or edited system/registry wise. To be honest nothing but issues since I got this.

My Dell 24 Inspiron 24 from the Shopping Channel arrived and they said it would come with something that would take all my present  pc information and transfer it to the Inspiron. I don't see anything in all the instructions that does this. Can you smarter  people out there help me, (the new at this person) to transfer all my data please? I'm at a loss.

Thank you

I have recently acquired a refurbished Dell Latitude D830 laptop. It has Windows XP Pro, Service Pack 3 installed. In general, I am very pleased with it. It is my first laptop. There are some questions that I have concerning the machine.
The first question concerns the DVD-RW drive. According to its properties, it is called a HL-DT-ST DVD+RW GSA T11N. When I purchased the laptop, I believed that the drive was capable of writing DVDs and CDs. I now see it is a read-only drive. Can I replace this with a DVD and CD writer? If so, what specifically do I search for in the way of a replacement?
The second question I have concerns the wireless adapter. This is a Dell Wireless 1505 Draft 802.11n WLAN Mini-Card Rev 2.0. It works fine except in one instance. I can watch YouTube videos in 480p Resolution or less all night long with no problem but if I try to watch high definition videos, that is 720p or higher, after about 20 minutes I find myself disconnected from my Wi-Fi signal and I'm not able to repair the connection. I can reboot the computer and regain the connection. This is extremely consistent.
Finally, I went to the Dell support page and allowed it to scan the machine and detect available updates. There are 11 recommended updates including one bios update, eight drivers, one firmware and two application updates. I have experience updating applications and even a driver or two but never a firmware update or a bios update. How much damage can I cause? I have a current image made by Norton Ghost of both partitions on the hard drive. Will this cover me in case of a problem?

My laptop does is not booting now, all of a sudden, after it went for a reset with some igdmk64.sys error/failure.

When I press the power button, the HDD LED just blinks once briefly and there is no further activity. I presume it is not even loading the bios (as I dont see anything on the screen).

I tried the static discharge step (remove battery & power adapter, hold power for 20-30 sec, put back adapter and try power button wt fn key to enter diagnostics OR put battery & adapter and try poer button to see led etc - but no success).

When I put the battery & power adapter and press the power on button, the HDD LED blinks for a moment (and goes off permanently) and the Power LED stays on forever.  There is no further action of any sort.  The LED status is as follows (after that initial HDD LED flash):
HDD LED; OFF
Power LED: ON / SOLID
Wireless LED: OFF

What is the way forward to make this lappie boot up now? Pl. suggest the approach/steps.

Cheers

So, as the title says, I tried using speed fan to manually configure the fan speed but it doesn't react. I know it can go past 1200 rpm as it does so when I start the laptop (turning it on from an off state).

Someone suggested I update my chipset and as it turns out there was an update, the file provided by your website was called Chipset_Driver_HDFHF_WN_8.0.1.1399_A01, but it doesn't let me install it, about a third in the install process it says that it can't launch a necessary application and quits, saying the install was successful. 

Here is the log. ANY SUGGESTIONS ARE WELCOME.

਍਍[07/27/16 13:46:46] Update Package Execution Started
[07/27/16 13:46:46] Original command line: "C:\Users\Gubamaharama\Downloads\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01.EXE"
[07/27/16 13:46:46] DUP Framework EXE Version: 3.0.92.1
[07/27/16 13:46:46] DUP Release: HDFHFX00-00
[07/27/16 13:46:46] Intializing framework...
[07/27/16 13:46:46] <!--[if gte IE 7]><img src="logo.png" /><![endif]--><!--[if lte IE 6]><img src="logo.gif" /><![endif]-->
[07/27/16 13:46:47] User Command: attended
[07/27/16 13:46:47] DUP Capabilities Value: 16777215 (0xFFFFFF)
[07/27/16 13:46:47] DUP Vendor Software Version: 8.0.1.1399
[07/27/16 13:46:47] Local System/Model Compatible with this Package? Yes
[07/27/16 13:46:47] Local System OS Version: 6.1.1.0
[07/27/16 13:46:47] OS Compatible with this Package? Yes
[07/27/16 13:46:47] Local System OS Language: EN
[07/27/16 13:46:47] Language Compatible with this Package? Yes
[07/27/16 13:46:50] Identified Behavior : attended
[07/27/16 13:46:50] Temporary payload log file name: C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\DUPE86B.tmp
[07/27/16 13:46:50] Translated Command Line : setup.exe /report "C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\DUPE86B.tmp"
[07/27/16 13:46:50] Path : C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01
[07/27/16 13:46:50] Identified Behavior : attended
[07/27/16 13:47:41] Append Vendor Software Log: C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\DUPE86B.tmp
[07/27/16 13:47:41]
--- Start of Vendor Software Log ---

[07/27/16 13:47:41] Unicode payload log file detected.
[07/27/16 13:47:41] >>> 7/27/2016 13:46:50:149
[Install Configuration]
Installer Version: 1.4.38.0
Compile date = Mon Oct 3 17:09:30 2011
OS command line = "C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Setup.exe" /report "C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\DUPE86B.tmp"
Effective command line = /report "C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\DUPE86B.tmp"
Windows Version = Windows 7 SP1
Platform = 64 bit
Core Version = 3.0.1 (IIF2++)
System up time = 2353 sec
Source: C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01
[Languages]
0401 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\ar-SA\setup.exe.mui
0405 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\cs-CZ\setup.exe.mui
0406 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\da-DK\setup.exe.mui
0407 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\de-DE\setup.exe.mui
0408 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\el-GR\setup.exe.mui
0409 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\en-US\Setup.exe.mui
0C0A - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\es-ES\setup.exe.mui
040B - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\fi-FI\setup.exe.mui
040C - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\fr-FR\setup.exe.mui
040D - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\he-IL\setup.exe.mui
040E - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\hu-HU\setup.exe.mui
0410 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\it-IT\setup.exe.mui
0411 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\ja-JP\setup.exe.mui
0412 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\ko-KR\setup.exe.mui
0414 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\nb-NO\setup.exe.mui
0413 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\nl-NL\setup.exe.mui
0415 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\pl-PL\setup.exe.mui
0416 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\pt-BR\setup.exe.mui
0816 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\pt-PT\setup.exe.mui
0419 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\ru-RU\setup.exe.mui
041B - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\sk-SK\setup.exe.mui
0424 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\sl-SI\setup.exe.mui
041D - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\sv-SE\setup.exe.mui
041E - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\th-TH\setup.exe.mui
041F - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\tr-TR\setup.exe.mui
0804 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\zh-CN\setup.exe.mui
0404 - C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Lang\zh-TW\setup.exe.mui
User default LangID: 0x809
User default UI language: 0x409
Loaded language 0409
[Checking requirements]
Checking for admin rights
Admin rights OK
Checking OS
OS check OK
Checking .NET configuration
Check Pass. Found ID: 8 , Min ID: 5
.NET check OK
[Scanning drivers]
Scanning drivers
Found INF = C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Drivers\MEI\HECI.inf
Found INF = C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\NAC_PP\IntelAMTPP.inf
[INF Info]
INF = C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Drivers\MEI\HECI.inf
* Section <PackageInfo> Key <Name> not found in INF
* Section <PackageInfo> Key <Sequence> not found in INF
Date = 11/09/2011
Version = 8.0.0.1262
ClassGUID = {4D36E97D-E325-11CE-BFC1-08002BE10318}
PackageInfo.Name =
PackageInfo.Sequence = 0
Manufacturer = Intel,NTx86.6.0,NTx86.5.2,NTx86.5.1,NTamd64
Resolved Manufacturer = Intel.NTamd64
Inf supports 64 bit.
Description: Intel(R) Management Engine Interface
HardwareID = HECI_DDI_x64,PCI\VEN_8086&DEV_1E3A
Description: Intel(R) Management Engine Interface
HardwareID = HECI_DDI_x64,PCI\VEN_8086&DEV_1CBA
Description: Intel(R) Management Engine Interface
HardwareID = HECI_DDI_x64,PCI\VEN_8086&DEV_1C3A
Description: Intel(R) Management Engine Interface
HardwareID = HECI_DDI_x64,PCI\VEN_8086&DEV_1DBA
Matched HardwareID = PCI\VEN_8086&DEV_1E3A
Installed Driver = {4d36e97d-e325-11ce-bfc1-08002be10318}\0038
* Section <PackageInfo> Key <Name> not found in INF
[INF Info]
INF = C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\NAC_PP\IntelAMTPP.inf
* INF has wrong INF style
Checking for downgrading
[Checking INF versions]
C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Drivers\MEI\HECI.inf
Intel(R) Management Engine Interface
Installed version: 8.0.0.1262
Version in package: 8.0.0.1262
Installed INF info: Name=, Provider=Intel, Section=HECI_DDI_x64
[Install]
Last InstallPath matches current destination; proceeding with installation
Reading action file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\setup.if2
* Driver SOL not found, ignoring
* Unknown variable [SOLVer], ignoring
Groups: @IFRRM=0, ARP=1, DAL=1, FUA=1, ICC=0, ICLS=1, IFRS=1, IMSS=0, LMS=1, MEI=1, NAC=1, SHORTCUTS=0, SOL=0, UNS=1, VC2010=1, WMI=0
Showing install wizard
ICC will NOT be installed
[Filtering components per group]
'INF' at line 110. Group = SOL
'Registry' at line 116. Group = SOL
'Process' at line 248. Group = IMSS
'Folder' at line 254. Group = IMSS
'Shortcut' at line 261. Group = SHORTCUTS
'Registry' at line 271. Group = IMSS
'Registry' at line 281. Group = IMSS
'Registry' at line 296. Group = ICC
'Folder' at line 311. Group = WMI
'Process' at line 319. Group = WMI
'Process' at line 329. Group = WMI
'Process' at line 339. Group = WMI
'Process' at line 824. Group = @IFRRM
'File' at line 833. Group = @IFRRM
'Folder' at line 839. Group = @IFRRM
'Process' at line 906. Group = IMSS
'Process' at line 934. Group = IMSS
'Registry' at line 965. Group = IMSS
'Registry' at line 974. Group = IMSS
'Registry' at line 1034. Group = IMSS
'Process' at line 1043. Group = WMI
'Process' at line 1054. Group = WMI
[Filter conditions]
'Process' at line 416. Condition = ifexists("C:\Program Files (x86)\Intel\Intel(R) Management Engine Components"\DAL\jhi_service.exe)
'File' at line 852. Condition = NOT Is64
'Process' at line 871. Condition = NOT Is64
'Process' at line 1168. Condition = NOT Is64
Sorting action list for installation
[Folder - 0]
Marking folder C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\uninstall\x64 for delete on uninstall
[Registry - 0]
Marking registry value HKLM\SOFTWARE\Intel for deletion during uninstallation
[Registry - 0]
Marking registry value HKLM\SOFTWARE\Intel for deletion during uninstallation
[Environment variable - 0]
'C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL' will be removed from 'path' env variable during uninstallation
[Environment variable - 0]
'C:\Program Files\Intel\Intel(R) Management Engine Components\DAL' will be removed from 'path' env variable during uninstallation
[Environment variable - 0]
'C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT' will be removed from 'path' env variable during uninstallation
[Environment variable - 0]
'C:\Program Files\Intel\Intel(R) Management Engine Components\IPT' will be removed from 'path' env variable during uninstallation
[Service - 0]
Name = jhi_service
Marking service jhi_service for stop on uninstall
[Process - 0]
Marking C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe to run when uninstalled
[Registry - 0]
Marking registry value HKLM\SOFTWARE\Intel\Services\DAL for deletion during uninstallation
[Registry - 0]
Marking registry value HKLM\SYSTEM\CurrentControlSet\services\eventlog\Application\IntelDalJhi for deletion during uninstallation
[Process - 0]
Marking C:\Windows\SysWOW64\msiexec.exe to run when uninstalled
[Folder - 0]
Marking folder C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL for delete on uninstall
[Folder - 0]
Marking folder C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT for delete on uninstall
[Folder - 0]
Marking folder C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IUS for delete on uninstall
[Folder - 0]
Marking folder C:\Program Files\Intel\Intel(R) Management Engine Components\DAL for delete on uninstall
[Folder - 0]
Marking folder C:\Program Files\Intel\Intel(R) Management Engine Components\IPT for delete on uninstall
[Folder - 0]
Marking folder C:\Program Files\Intel\Intel(R) Management Engine Components\IUS for delete on uninstall
[Folder - 0]
Marking folder C:\Program Files\Intel\Intel(R) Management Engine Components for delete on uninstall
[Registry - 0]
Marking registry value HKLM\SOFTWARE\Intel\Services for deletion during uninstallation
[Registry - 0]
Marking registry value HKLM\SOFTWARE\Intel\Services for deletion during uninstallation
[Process - 0]
Marking C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe to run when uninstalled
[Folder - 0]
Marking folder C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService for delete on uninstall
[File - 500]
Operation = copyonly
Destination = C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\uninstall\Setup.exe
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Setup.exe
[Folder - 505]
Source = C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang
Destination = C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\uninstall
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\ar-SA\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\ar-SA\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\cs-CZ\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\cs-CZ\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\da-DK\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\da-DK\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\de-DE\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\de-DE\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\el-GR\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\el-GR\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\en-US\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\en-US\Setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\es-ES\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\es-ES\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\fi-FI\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\fi-FI\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\fr-FR\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\fr-FR\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\he-IL\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\he-IL\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\hu-HU\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\hu-HU\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\it-IT\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\it-IT\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\ja-JP\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\ja-JP\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\ko-KR\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\ko-KR\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\nb-NO\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\nb-NO\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\nl-NL\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\nl-NL\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\pl-PL\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\pl-PL\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\pt-BR\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\pt-BR\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\pt-PT\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\pt-PT\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\ru-RU\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\ru-RU\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\sk-SK\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\sk-SK\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\sl-SI\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\sl-SI\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\sv-SE\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\sv-SE\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\th-TH\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\th-TH\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\tr-TR\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\tr-TR\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\zh-CN\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\zh-CN\setup.exe.mui
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\zh-TW\license.txt
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\lang\zh-TW\setup.exe.mui
[File - 510]
Operation = copy
Destination = C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\uninstall\x64\Drv64.exe
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\x64\Drv64.exe
[File - 515]
Operation = copyonly
Destination = C:\Windows\SysWOW64\difxapi.dll
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\difxapi.dll
Source version: 2.1.0.0
Dest version: 2.1.0.0
File skipped, destination file is same or newer
[File - 515]
Operation = copyonly
Destination = C:\Windows\system32\difxapi.dll
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\x64\difxapi.dll
Source version: 2.1.0.0
Dest version: 2.1.0.0
File skipped, destination file is same or newer
[Configuring uninstallation - 520]
Uninstall key: Software\Microsoft\Windows\CurrentVersion\Uninstall\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}
[INF - 600]
Installing C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Drivers\MEI\HECI.inf
INF = C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Drivers\MEI\HECI.inf
Execute command: C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\x64\Drv64.exe -driverinf "C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Drivers\MEI\HECI.inf" -flags 20 -keypath "Software\Intel\Difx64"
Installed Package = C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\Drivers\MEI\HECI.inf
Package Requires Reboot = no
* The version of the driver just installed is the same as the one that was previously installed. Skipping uninstall of previous driver
[Registry - 601]
Adding registry value = HKLM\SOFTWARE\Intel\AMT\MEIVersion=8.0.0.1262,sz
[Custom action - 601]
SKU Detection
Retrieving MEI capabilities
HECI driver version: 8.0.0.1262
SKU: PAV. WMI, IMSS, ICC, and SHORTCUTS groups have been disabled
[File - 1000]
Operation = copy
Destination = C:\Program Files (x86)\Common Files\postureAgent\plugins\install\IntelAMTPP.dll
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\NAC_PP\IntelAMTPP.dll
[Registry - 1000]
Marking registry value HKLM\SOFTWARE\Intel\IntelAMTPP\Posture=, for deletion during uninstallation
[Registry - 1000]
Marking registry value HKLM\SOFTWARE\Intel\IntelAMTPP\PostureHash=, for deletion during uninstallation
[Registry - 1000]
Marking registry value HKLM\SOFTWARE\Intel\IntelAMTPP\OldPostureHash=, for deletion during uninstallation
[File - 1005]
Operation = copy
Destination = C:\Program Files (x86)\Common Files\postureAgent\plugins\install\IntelAMTPP.inf
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\NAC_PP\IntelAMTPP.inf
[File - 1010]
Operation = copy
Destination = C:\Program Files (x86)\Common Files\postureAgent\plugins\IntelAMTPP.dll
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\NAC_PP\IntelAMTPP.dll
[File - 1015]
Operation = copy
Destination = C:\Program Files (x86)\Common Files\postureAgent\plugins\IntelAMTPP.inf
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\NAC_PP\IntelAMTPP.inf
[Service - 1022]
Name = UNS
Stopping service UNS
[Service - 1022]
Name = UNS
Marking service UNS for stop on uninstall
[Registry - 1022]
Marking registry value HKLM\SOFTWARE\INTEL\IntelAMTUNS for deletion during uninstallation
[Registry - 1022]
Marking registry value HKLM\SOFTWARE\INTEL\IntelAMTUNS for deletion during uninstallation
[Process - 1023]
Marking C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe to run when uninstalled
[Process - 1024]
Executing 'C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe /unregserver'
Flags: Wait=yes Hidden=no
! Execute failed 0x10B
[Service - 1026]
Name = LMS
Stopping service LMS
[Service - 1026]
Name = LMS
Marking service LMS for stop on uninstall
[Registry - 1026]
Marking registry value HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\Intel(R) AMT for deletion during uninstallation
[Folder - 1040]
Source = C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\LMS
Destination = C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\LMS\LMS.exe
Copying file C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\LMS\NTService_license.txt
[Registry - 1050]
Adding registry value = HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\LMS\EventMessageFile=C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS.exe,sz
[Registry - 1060]
Adding registry value = HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\LMS\TypesSupported=7,dw
[Service - 1070]
Name = LMS
Installing service LMS
Service already exists. Updating configuration
[Custom action - 1071]
Setting LMS service recovery configuration
Configuration complete
[Folder - 1140]
Marking folder C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\Firmware Recovery Agent for delete on uninstall
[Process - 2039]
Executing 'C:\Users\Gubamaharama\AppData\Local\dell\drivers\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01\DAL\vcredist_x86.exe /q'
Flags: Wait=yes Hidden=no
! Process returned 0x13EC
IIF will NOT initiate reboot
Exit code = 0x13EC
ResultCode = 5100
<<< 7/27/2016 13:47:41:888

[07/27/16 13:47:41]
--- End of Vendor Software Log ---

[07/27/16 13:47:41] Vendor Software Return Code: 0
[07/27/16 13:47:42] <!--[if gte IE 7]><img src="logo.png" /><![endif]--><!--[if lte IE 6]><img src="logo.gif" /><![endif]-->
[07/27/16 13:47:42] Name of Exit Code: SUCCESS
[07/27/16 13:47:42] Exit Code set to: 0 (0x0)
[07/27/16 13:47:42] Result: SUCCESS
[07/27/16 13:47:43] Open file: C:\Users\Gubamaharama\AppData\Local\Dell\UpdatePackage\Log\Chipset_Driver_HDFHF_WN_8.0.1.1399_A01.txt

Not sure yet what was replaced/repaired on my daughters laptop--we are waiting to hear back from the repair service the warranty company used. Booting up her repaired laptop we are being asked for the Windows Key. Windows came pre-loaded. No disc, No sticker. Supposedly key is in bios. How do we locate it or what do we enter?  I had included the Dell recovery discs I made just before I sent it for repair (as requested), so I assumed everything would be reloaded and ready to go when we received it back.

I tried contacting Dell through their facebook  page and was told because it is out of warranty that I will need to purchase a new OS disc. What?

Any help would be greatly appreciated!

Cathy

Earlier this year I bought a Chromebook 11 3120 and I have been greatly disappointed with its battery life as even when shutdown it drains the battery!

Is this normal behavior for a Chromebook?

I don't think so...

Even though it takes >10 hours to drain the battery from full charge it is rather annoying having to plug the thing in each day when with the little use it gets it should last a week or more without needing a recharge.

Also, if I enable developer mode, the thing emits a random "beep! beep!" when supposedly shutdown/switched off, which leads me to believe it is faulty and not actually powering down and staying down.  The beeps are the same as when booted in developer mode and left 30 seconds as it is the warning that OS verification is disabled.  

When the normal ChromeOS is restored (by either doing a full recovery or simply pressing the space bar at the warning screen when booting), the beeping does not occur, but the battery still drains when the thing has been shutdown.

Does anyone else with a Dell Chromebook experience similar issues?