I have a N5040 (under warrantee). Trackpad moves cursor as expected, but left or right buttons do not work. (They used to)
Have checked settings and all enabled and configured correctly.
Uninstalled & reinstalled drivers - no difference.
Can't work out how to actually contact Dell to get issue resolved under warrantee (lots of wizards that tell me that everything is OK!)
Thanks,
I am looking for a number for Dell Corporate Customer support. I have been a loyal Dell customer for years. I have been buying Dell since my children were 6 years old. I currently own 4 Dell laptops and have just ordered two more. But I have to tell you that I will never order a Dell again.
I placed on order for Dell Inspiron 15Z and was shipped a 15R. I order this laptop for my son who is leaving for college. When I received the incorrect laptop I immediately called Customer Service. I told them the laptop was wrong. I told them that I needed what I ordered not what they sent me.
I was told that the only recourse I had was to return what they sent me, place a brand new order, which they could neither garauntee delivery on time for my sons departure for college nor could the garauntee the price I was quoted. The cusomer service rep told me that the best she could do was to give me a $100 credit. When balanced against the disppointment of a child, $100 credit was an insult.
I asked to be escalated to corporate customer service and I was told that they could not escalate my complaint. But the kicker is the reason why, the rep told me that she could not verify what I was saying. She said that their records showed a 15R and that they shipped a 15R there was no way they could verify that what I was saying was true. So now my kid is disappointed and I am a liar.
Here is the kicker, the 15Z had 2GB less RAM, a smaller hard drive and cost more than the 15R, so why would I lie about that. The biggest selling point was that the 15Z had a backlit keyboard which my son would have found useful in college. So what reason would I have to lie.
But it gets better. I also ordered two addional power adapters one for the 15R and one for a E6530. The parts were back ordered so I had to wait for them, and surprise, surpirse when they arrive they were wrong!!! I called for 3 consecutive days after receivning promises that they would call me back. Let me tell you don't hold your breath waiting for these guys to call you back. When I place my original call, I stated that I needed to have these adapters before the 15th of August because my kids leave for college on the 19th. Well here we are on the 14th and I do not have the adapters. They were able to confirm that one adapter which the sent me and said was for the15R was actually mislabled and was fot the E6530. In order to straighten out the other adapter they still need another 24 hours. So they have had 3 days to figure part numbers and yet need another 24 hours.
The kicker here is they have the original order, they have the service tag numbers, How could the not figure out the part numbers, and why do they have to call me back to figure this out. Bottom line, one child will leave with his adapter and the other will not. Thank you very much Dell.
Dell has lost a loyal customer for life. I understand things happen, but the extent of this customer dis-service is totall UNACCEPTABLE.
Dell thank you for this wonderful experience and GOOD BYE.
Hi,
I have an Inspiron 7720 laptop computer, whenever I try to play games it works right for about 5 minutes then begins to make buzzing sounds in the speakers and stutter, the sound and video get out of sync, this gets progressively worse very quickly and within a minute or two it is at the point of freezing and I have to close the game. It works normally again almost immediately.
I have tried a full factory reinstallation, clearing and reinstalling of audio drivers and drivers for my GPU, even reinstalling both cards and nothing happens, I also rolled back the bios to A08 in desperation. The things I've done to my computer are changing to legacy boot so I can install Windows 7, I am back to UEFI and my preinstalled Windows 8 64 bit, updating the bios to A15 and adding a second 500 GB hard drive to the 1 TB already installed, before doing any of this my system was operating in tip top shape.
My system information
Inspiron 7720 17r SE
CPU - Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz 2.40GHz (Turbo boost to 3.3 on one core)
RAM - 8 GB (7.86 Usable)
System - 64-bit operating system, x64-based processor
Intel HD 4000 Graphics, Nvidia GT 650M 2GB
IDT HD Audio, skullkandy
I have a dell inspiron M5010 laptop that I purchased in June of 2010 so it is over 3 years old. Laptop booted up fine on August 8th and 9th, 2013. When I went to turn it on today August 14th, 2013 nothing happened when I pressed the power button. Have tried different AC Adapters that have worked with the laptop in the past. What could be the problem? Just a note I am not getting anything at all meaning nothing happens when power button is pushed on laptop. Not even getting any beeps. Any help would be greatly appreciated. I do not have any money at this time to get it fixed.
Hello, I am having some issues with my Inspiron N7010, it's a little old but just recently started having problems with randomly shutting off. It always happens either while I am playing League of Legends or watching YouTube. It is getting really annoying and can cause problems if I am writing a paper for school. Any help would be appreciated. Thanks
Hello,
I installed Dell Webcam Manager, on starting, it said :
"No supported webcam driver detected. Please install the webcam driver using the Dell Resource CD and launch Webcam center again."
I lost the CD.
Any help will be highly appreciated, thanks.
I'm getting BSODs again (see my post dated 4/16/2013 titled "BSOD IRQL not less or equal when using HTC Incredible as hotspot"). I've gotten four of them in the last two days. Two of those times I was running Apple's iTunes and had an IPOD Classic connected to my laptop. I'm not sure what I was running the first two times. Can anyone help? I'm running Windows 7 on an XPS 15.
i have recently purchased a vostro 5460 which comes with windows 8 and not windows 8 pro which appears to be a requirement if i wish to downgrade, as tabled here: http://www.microsoft.com/oem/en/licensing/sblicensing/pages/downgrade_rights.aspx#fbid=yH4BMCg0hGn
but if i do wish to downgrade, do i have any other options?
i am constantly losing wifi connectivity with this new laptop or having slowed down connectivity with 2 out of 5 bars even from 20 feet away; the pages i try to load constantly jump to loading pages previously loaded, etc. i have an inspiron desktop at home with windows 7 i have used for the past three years which have given me no such problems, so i am finding all this interruptions extremely frustrating.
can anyone help me? thank you so much in advance.
i was just using my laptop and the screen started showing different colours.i turned off the laptop and then tried to start it after a minute and it beeps 3 times and shows nothing....what should i do???
I have an E5530 that's about 1yr old. A couple days ago I noticed that while I have it plugged into the AC and it is charging the battery while I am using it the brightness on the display flickers this will stop when the battery is fully charged or if running on just the battery or just the AC(with no battery installed).I tried reting the brightness and power settings to default and rebooting but no change. any ideas?
My hard drive appears to have fliped on the split c and d drive size. The c drive is only 58.5 gb and the d drive is 397 gb. My c drive is running low on disk space all the time and I did not do anything that I know of to cause this. HELP !!!!!
Thank you.
When we are choosing the laptop battery, we mainly think about several factors, such as its power, appearance and quality.
As for the power, we often see some manufacturers promote their products with the use of cores or mA to indicate the power of the battery, and gradually people will think that the greater mA number means the longer time for the battery to operate. In fact, we often use power to nominal the power consumption targets. Battery power refers to voltage multiplied by current. The same mAh battery, mainly determined by the number of batteries and its hybrid methods, for instance, the eight core hybrid approach made up by two and four strings will be much higher in power than the four core hybrid approach made up by two and two strings. However, the increase in the number of batteries will subsequently cause an increase in the weigh of hp laptop battery, which is the consumers should pay attention.
About the skins, it will be better if the spare laptop battery is selected from the original factory. Usually the molds used to assemble the battery shell are based on the original battery, so after installation it could not be perfect, and sometimes it may even fall. Should also pay attention in identifying, roughly speaking battery assembly labeling illegible, and some refurbished product of electrode wear has been more serious, but not shiny and original. We should also pay attention in identifying, roughly speaking assembly battery label is illegible, and some refurbished product has been worn seriously, not as good as the original one.
About the quality, the original laptop batteries can monitor the temperature and protect circuits, and also it will be heavier than the assembly battery. For the users who want to buy a spare battery, they should bring the original battery together.
There is a option of desktop mode in battery options for protecting from excess charging. I want to tell that this is useless for new inspiron , as it is for use more than 2 weeks directly to supply(AC). But in previous version of XPS(2011 model) it has direct option of disconnect battery from charging which is much more of utilization . I request to update this software for direct disconnecting battery from charging.
Hi, I Have questions how to Install the software that came with the Dell Inspiron 15 (N5030) I tried to do recovery but some how it wouldn't let me load it. I had a program called system anti virus that mistake and downloaded and it blocked everything out I couldn't open any folder files or software dule to that program and it was forcing me to buy it. So I Went ahead and used a windows 7 32bit install cd and now I restore my computer but a lot of the programs are gone the webcam the dell support center, and the pc heath check and etc. I don't even have the dell desktop gadgets I would like to have them back if there is a site to go. all I can see is drivers that's it just drivers. Is there a link I can to download them.
Hi Dell Support,
Thank you!
I purchased Vostro 5460, and I am thinking to upgrade the system because it is not able to support some of my work that required a lot of resources:
My questions are:
1. Can I upgrade current 4GB DDR3 RAM to 8GB or 16GB (1600MHz)?
The spec suggested it is supported 4GB is there any technical reason DELL is using 4GB for this system will there be any overheating or any issue that we need to aware before we decided to upgrade? PS: I googled and found few users successfully install 8GB RAM, what DELL think about this?
2.a. My current OS is Wins 8, I think it is quite hard to learn Wins 8 and thinking to switch to ubuntu.
If I install Ubuntu at my main C:\ will I able to recover back, I think DELL created recovery partition somewhere in the system, If I need to restore back Win 8, how to recover it back?
2.b. If the HDD damage and I change the HDD how to recover back the system without recovery DVD?
3. If I am choosing using Win 8 and decided to install msata SSD, and I want to make the msata SSD as main tier 1 storage while the 500GB HDD disk as data disk, how to install the base OS + few application running on mstat?
Thank you.
Hi, I have bought an Inspiron 15R 5521 recently. I am running with Windows 7 (64 Bit). The problem I am facing is that the screen display is dimmed when I start the windows with the power cord plugged in (with power on), but normal bright (which I usually require) when I start with just battery power. And the hot keys for the brightness adjustment is also not working. Kindly suggest me with a solution. Thanks in advance.
to the guys that answered re inspiron not booting, guys ive tried that, still nothing. ive got an older hp that ive done vertually the same kind of work and this has giving me not an ounce of problems, and is still commissioned today. it has had wine spills that it ran out the bottom, was just dried out in the sun, all its 100's. as i mentioned dell about 3-4 yrs old and now this. not a very trustworthy machine! will not support when i buy again. is it a motherboard problem that i can repair or must it be replaced thanks for helping
My Dell XPS 12 cannot detect recovery partition after i split my OS partition into 2 parts.Please show me how to resolve it:
Thanks very much
My first post here as I've never had a problem with my computers before!
The first problem is that my Dell 1120 had a cracked screen (from being left in luggage) and I wanted to replace it. In the meantime I was using external monitors and projectors.
I had taken out the old screen
I then installed the new screen (just plugged it in)
After trying to switch from the external monitor to the new one it just went blank white. A couple more times and it shuts down, now whenever I try and turn it on it beeps 7 times.
I have opened it up, trying resetting the CMOS, checked all cables, and cannot see any problems.
The only problem I can see is that on the ribbon cable to the new screen one of the pins has been scratched, would this cause it?
I've taken off the cable now and plugged in an external but still beeping!
Please help!
Can anyone link me a driver download that gives me the ability to touchpad scroll WITHOUT having the scroll arrow present ?
In other words, I want to scroll pages up and down without that annoying up/down arrow on screen, this is for dell xps 15 L521x. The most recent may 30th driver has this feature and the page keeps jumping up and down, i suspect this has to do with the new windows 8 update ?
