Dell Inspiron 15 3552 - missing drivers

March 7, 2016, 3:42 am

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Two weeks ago I bought a Dell Inspiron 3552 (Service Tag<ADMIN NOTE: Service tag removed per privacy policy>) with Ubuntu 14.04 SP1. It was a gift for my mother. She was not comfortable with using Ubuntu so I installed Windows 7 Professional (x64). The problems started immediately. Network controllers drivers were missing, universal serial bus (usb) controller were missing. I tried to install all drivers recommended by Dell Product Support but they there not right for me. For example: wireless card is DW 1801 Card 802.11gbn + BT 4.0, yet the Dell Support suggests drivers for 1707 which fails to install. I found the drivers for 1801 and was able to install them, but so far these things are not working on the laptop:

Universal serial bus (usb) controller
Webcam
I suspect it is because I am still missing some drivers, probably motherboard or chipset. Could you provide me the links to them?

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Repairing an expired warranty DELL laptop

March 7, 2016, 3:44 am

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Hi,

my warranty expired and I’m looking for help in order to repair my laptop even through payment.

In the DELL website I cannot find an email where to send my request.

Can anybody help???

I live in Slovakia.

M4500 Dies without warning on battery

March 7, 2016, 4:54 am

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My recently purchased second-hand M4500 is great in every way except that I cannot use it on battery power alone. Initially, I assumed the battery was dead and bought a new one but the problem persists.

When the mains power is removed the laptop works fine on battery for anywhere from a few seconds to half an hour but then dies (powers off) abruptly and without warning.

BIOS logs show "ASF2 Force off"

This is NOT a battery charge issue. Following these power offs the battery shows ample charge and can be used to boot up again.

This is NOT an overheating issue ... the laptop works fine for days on mains power.

This is NOT a windows specific issue (drivers etc) as the power offs happen even when waiting in the BIOS, doing a system test and during the boot options screen.

There seem to be many similar reports:

I also spotted that the M6800 seems to have similar issues and there an A16 BIOS update which includes 'enhanced battery latch debounce" seemed to help, but no such BIOS fix is available for the M4500?

Any suggestions?

Stuart

Turbo Boost Latitude E6410

March 7, 2016, 5:11 am

≫ Next: My Dell Inspiron 14z Cannot Install AMD Grapicd Card HD 7570M !! Help

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Turbo boost technology are not working on my laptop .Tested with two processors (I7 620M and I7 840QM)

I have the latest bios A16  - turbo boost and enhaced speed technology are both enabled in bios

Hwinfo or Aida tells me that both processors are turboboost capable but the feature is disabled

How do I enable this feature

Any idea ?

Thx

My Dell Inspiron 14z Cannot Install AMD Grapicd Card HD 7570M !! Help

March 7, 2016, 5:15 am

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Afthe formet winsdows 8_x64 and install the bios a13 ,

become something come out beep beep sound 6 time beep !!

when i install the amd driver !! it install got warning log !! 

and the amd driver some time detact ! sometime no see the amd and driver manager !!

so can help me fix it !? 

TB15 disconnects

March 7, 2016, 5:25 am

≫ Next: XPS 15Z (L511z) i7 : motherboard

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Hello everybody,

i have received my two TB15 docks today and i have at both docks the periodically disconnects (Black screen, no mouse & kb, ...)with my XPS15, i have allready tried out all the hints from here without any success.

BUT I have accidentally found a strange behavior, if i enlarge the distance between the notebook and the dock it works without any issue! If the notebooks stand direct in the front from the dock i have the disconnects! Is it possible that one of the radio units (WLAN, BT) disturbs the dock?

I have added a picture that describs the "strange behavior".

brgds

Chris

XPS 15Z (L511z) i7 : motherboard

March 7, 2016, 7:41 am

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Hi. I have a XPS 15Z (L511z) i7 2640M/2.8 GHz ( DASS8BMBAE1 REV : E ). I want to remplace his motherboard. Could you please tell me which one is compatible ? and if is possible to upgrade to new one?

I'm a litte confused.

Thank you,

Redha 

 

 

Inspiron 3542 Won't shut down all the way

March 7, 2016, 8:54 am

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My laptop will not shut down all the way. Every time I shut down, my laptop will hold a charge in RAM. You can here a small whine from the RAM card after shutdown. Unless I take out the battery it will keep going. Also, sometimes my laptop will not wake up from sleep after opening the lid. I have to do a hard reset and run the check disk utility to take care of file system errors. This has been going on for about 6 months. Any ideas anyone?

System Information report written at: 03/07/16 10:46:39
System Name: PIECEOFCRAP
[System Summary]

Item    Value    
OS Name    Microsoft Windows 10 Home    
Version    10.0.10586 Build 10586    
Other OS Description     Not Available    
OS Manufacturer    Microsoft Corporation    
System Name    PIECEOFCRAP    
System Manufacturer    Dell Inc.    
System Model    Inspiron 3542    
System Type    x64-based PC    
System SKU    0651    
Processor    Intel(R) Celeron(R) 2957U @ 1.40GHz, 1400 Mhz, 2 Core(s), 2 Logical Processor(s)    
BIOS Version/Date    Dell Inc. A09, 10/16/2015    
SMBIOS Version    2.8    
Embedded Controller Version    255.255    
BIOS Mode    Legacy    
BaseBoard Manufacturer    Dell Inc.    
BaseBoard Model    Not Available    
BaseBoard Name    Base Board    
Platform Role    Mobile    
Secure Boot State    Unsupported    
PCR7 Configuration    Binding Not Possible    
Windows Directory    C:\WINDOWS    
System Directory    C:\WINDOWS\system32    
Boot Device    \Device\HarddiskVolume1    
Locale    United States    
Hardware Abstraction Layer    Version = "10.0.10586.0"    
User Name    PIECEOFCRAP\z_man    
Time Zone    Central Standard Time    
Installed Physical Memory (RAM)    4.00 GB    
Total Physical Memory    3.91 GB    
Available Physical Memory    1.53 GB    
Total Virtual Memory    4.59 GB    
Available Virtual Memory    1.88 GB    
Page File Space    704 MB    
Page File    C:\pagefile.sys    
Hyper-V - VM Monitor Mode Extensions    Yes    
Hyper-V - Second Level Address Translation Extensions    Yes    
Hyper-V - Virtualization Enabled in Firmware    Yes    
Hyper-V - Data Execution Protection    Yes    

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tomato soup spill on laptop

March 7, 2016, 10:02 am

≫ Next: DELL XPS 17 L1702X Will not boot - no POST - battery light blinking 4 X Amber and 1 X White

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After my son spilled soup on my laptop, the keyboard will not work. I spoke with Dell support and they can not fix it. Any ideas? Can I take it apart myself and clean it? It is a Inspiron 14z N411z

DELL XPS 17 L1702X Will not boot - no POST - battery light blinking 4 X Amber and 1 X White

March 7, 2016, 10:06 am

≫ Next: XPS 15 9550 keeps getting BSOD. Tried everything.

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I'm working on my Wife's DELL XPS 17 L1702X laptop SERVICE TAG: <ADMIN NOTE: Service tag removed per privacy policy>.

It was working just fine the other day, and for months/years before that.  It was left on overnight, as is usual.  In the morning, the screen was black, the battery light was blinking 4 times Amber and then 1 time white, over an over again.  No beeps are ever heard, regardless of how I try to start the machine.  There is no DELL Logo screen, no POST ... nothing, other then the fan coming on at full speed.

I have read numerous posts on similar problems with this model, and have done the following:

1) Removed battery, all peripherals, USB devices, etc., unplugged the power adapter, and then held down the power button for 30 seconds to discharge any flea power.  I've done this in between every other thing I have tried - including removing the internal 2032 Motherboard Battery.  It still will not even go into POST on attempted restart with or without the battery in place.

2) I have tried another known working DELL power supply, as I have an identical machine that is working.  Both power supplies will start my machine and charge my battery.

3) Holding down the Fn key while pressing the power button does nothing.

It is important to note that: 

1) The power button does not glow any color at any time.

2) When I press the power button for 3 seconds, with or without the battery in place - I hear what initially sounds like the hard drives beginning to spin up, the DVD lens move slightly, and then the fan comes on and stays on at high speed.

3) The machine cannot be "shut down", by that I mean stopping the fan - unless the battery and power supply are removed.

Although I have seen posts where motherboards are replaced due to this problem - the problem always seems to return to those customers.

Being that the power button does not glow any color at any time:  Is it possible that the power button board itself is faulty or the electronics on that board?  Even though it will cause the unit to "appear" to start powering up after it is pressed?

XPS 15 9550 keeps getting BSOD. Tried everything.

March 7, 2016, 10:36 am

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Hi there,

I really hope somebody here has the solution, because I would like to keep my XPS 15 althoug it should be stable and not give 2 BSODs a day..

My first XPS had 5 BSODs in 24 hours after I opened the box, after which he would boot anymore. I checked the dumps and all pointed towards the wifi driver (bcmpciedhd63.sys with error code 0x00000663 bcmpciedhd63.sys+222b2).

After some communications with Dell I received a new XPS. 

This machine gave the same problems. I used an external wifi card to see if this was the culprit, and yes no more BSOD. The SSD speed was way lower than normal (factor 10x) so Dell service desk send a technician to replace the SSD and the wifi card.

The current machine has a new SSD, new Wifi card and updated bios (01.01.19). Did a fresh microsoft windows 10 install and installed the latets drivers. Still the error returns...

I don't know what to do anymore.... Is the motherboard faulty? Maybe only at the connection of the wifi adapter?

I hope you have an answer, because it really drives me crazy... 3 months down the road with a load of down time after buying a premium laptop like the XPS 15 9550...

Many thanks in advance!

 

AW 13 will not power up

March 7, 2016, 11:25 am

≫ Next: PrntScr key on Dell Inspiron N5110

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Was using the laptop night before last and everything was fine.. got home from work yesterday evening and it would not wake up. Power light cycles through all the colors but it will not power up. If you unplug the power cord the power light goes out right away. I see a couple of things to try  but I'm not sure if taking the service covers off affects the warranty?

PrntScr key on Dell Inspiron N5110

March 7, 2016, 2:12 pm

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On my Dell inspiron N5110, the print screen key ( PrntScr) doesn't do a screen capture. I tried to  press the key by itself; press ctrl and the key; press alt and the key; press win key and the key, and pressed shift and the key.

Is there something that needs to be activated to use this key?

I am using Win 7.

Dell mini 1010v (1011) with Windows 10....

March 7, 2016, 2:33 pm

≫ Next: Ubuntu drivers for audio and video

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Just upgraded a Dell Mini 1010v (Inspiron 1011) to Windows 10!

From XP!

Running about 5% CPU, with a lot of things shut down, OneDrive, Desktop one color, all data collection off, and a 60 Gb SSD as a hard drive.

Went by Goodwill, picked up a broken Windows 7 laptop, a Dell 2120 to use the Windows 7 key on the back. $9.99...

Stripped, but I found the wireless card was still inside. Popped out my 1397, in goes the 1520...

Drivers are an issue. Use the Windows 7 64 bit drivers, do not install, just extract, then have Windows manually update the drivers, pointing it to /dell subfolder. May take a while....

Wireless speed goes from 54 to 300...

Download the Windows 10 iso, 32 bit, all languages, from Microsoft.

Burn to a USB stick, making it bootable, (use the create bootable DVD/USB tool), then, if doing a clean install, boot from it.

Upgrade, just click on "setup.exe", I believe. (Not sure, went the "clean install" route)

The following 1011 Windows 7 32 bit drivers I installed, because I did a clean install, Function Key, Display, Caps Lock, Wireless Switch, and 1520 Wireless card drivers from the 64 bit side...,

Up, activated, and running pretty good...
(Considering its a $199 Black Friday Special from 5-6 years ago....)

Ubuntu drivers for audio and video

March 7, 2016, 2:46 pm

≫ Next: New Inspiron 15-5000 Touch Randomly Freezes

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I am running ubuntu 15.10 on a Dell Inspiron 15 5000 series. Most things are working well, but I have two problems.

1. Sound is distorted, likely due to the noise-cancelling dual microphone without proper drivers to make it work.

2. Video in Hangouts on google chrome is green! I don't mean tinted green. It's all green. 

Where can I get standard dell drivers for audio and  video?

Thank  you!

Kate

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New Inspiron 15-5000 Touch Randomly Freezes

March 7, 2016, 3:52 pm

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New Inspiron 15-5000 purchased in November 2015 and activated in December.  Soon thereafter it began randomly freezing.  The only way to resolve was a hard restart.

Spent a total of 5.5 hours on with tech support in 2 sessions.  During second we did a soft refresh of Windows10.  Then, at the end of the 3+ hour call, it froze.  Told that, despite paying for 2nd day on site service, needed to send it in to the repair depot.

Did that.  The laptop arrived back 2 days ago.  Apparently they did a complete reinstall of Win10.

Began working with the laptop yesterday.  Installed Office 2013.  Then Norton Security.  About an hour or so later it froze again.

Called Dell Support today.  Another 3.5 hours on the phone.  2 of those hours were running operating system updates.  Also updated BIOS and firmware.

Not sure if this worked or not.  If not, any ideas.

This should not be happening to a brand new laptop.

• Inspiron 15-5000, Touch Screen, 12 GB RAM, 1 TB hard drive, Windows 10 Home, 6th Generation i5-6200U, Integrated graphics

Alienware m14x r1 is not detecting my 2nd hard drive

March 7, 2016, 4:10 pm

≫ Next: XPS 15 9550 - Crash on resume from sleep

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hello all, 

I have a problem on my hands that just started happening recently. 

So I bought myself a 2nd hard drive caddy(replaces the dvd caddy) for my alienware m14x r1 and i put my 2nd hard drive in it, but now when i turn on my laptop, the 2nd hard drive does not spin nor is it being detected in my disk management. 

how do i fix this? :( 


thanks

XPS 15 9550 - Crash on resume from sleep

March 7, 2016, 6:53 pm

≫ Next: Dell Inspiron 5420 touchpad *** on Windows 10

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As of today, I am no longer able to successfully wake my XPS 15 9550 from sleep. Yesterday it worked fine, today, every time, without fail, the computer's keyboard will light up and then it will auto-restart after about 30 seconds of no response. I am not in the Windows insider program and I did not install any software. 

Attempting to use system restore to my last point yields an unknown error.

sfc /scannow shows no violations.

Dell Inspiron 5420 touchpad *** on Windows 10

March 7, 2016, 10:12 pm

≫ Next: Dell Latitude 3540 not hibernating or standby on Win 10-64bit

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Hi,

I have a Dell Inspiron 5420, with Windows 10 64 bit installed. The touchpad driver is install automatically by the system.

When I try to scroll with two-finger gesture, the scrolling experience ***. It does not respond sometimes, and moves too many line sometimes.

However on Linux, the scrolling experience actually is very smooth. So I think it is not a hardware problem, but a driver problem.

By any change Dell can update this driver?

Thanks,

David

Dell Latitude 3540 not hibernating or standby on Win 10-64bit

March 7, 2016, 11:41 pm

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I had clean install Windows 10 64 bit on my laptop. Whenever I put my laptop to hibernate or stand-by it won't go to that state. Screen always get black and hanged and my fan and system remains at ON state then I have to hard shutdown with power button to continue again. I also updated by BIOS plus my drivers are all up to dated. No BSODs or any other driver conflicts. I think some sort of power level issue in this windows. Any workaround or fix? :(