If I can get an external graphics card how is it  connected to the laptop (USB port? Express card)

I realize this is an old stream but hopefully someone will see this post and hopefully have a solution...

Each time I start the laptop the two finger scroll feature on the touchpad does not work and the driver has to be reinstalled.   The driver I install is the Elan Touchpad v11.3.10.2 (A00) July 18, 2013.

Any ideas why and how to fix it?

Thanks,

Joe

If I can get an external graphics card for Dell latitude E5420  how is it  connected to the laptop (USB port? Express card)

I want to know where I can order the rubber feet to Inspiron 14z (5423) or get the part number.

i have issues with connecting to and detecting blue tooth devices on dell inspiron 3537. The blue tooth device does not detect any devices no matter ho close bring my phones, tabs to the laptop. Infact i never got the bluetooth working on this laptop.

I tried downloading and installing the new bluetooth/wifi driver (Network_Driver_C7DY0_WN32_10.0.0.309_A04 )  from dell support and the drivers wont install.

here is the installation log

[10/10/15 09:51:16] Update Package Execution Started [10/10/15 09:51:16] Original command line: "F:\downloads\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1).EXE" [10/10/15 09:51:16] DUP Framework EXE Version: 3.3.0.66 [10/10/15 09:51:16] DUP Release: C7DY0A04 [10/10/15 09:51:16] Intializing framework... [10/10/15 09:51:33] logo.png [10/10/15 09:52:48] User Command: attended [10/10/15 09:52:48] DUP Capabilities Value: 39845887 (0x25FFFFF) [10/10/15 09:52:48] DUP Vendor Software Version: 10.0.0.309 [10/10/15 09:52:48] Local System/Model Compatible with this Package? Yes [10/10/15 09:52:48] Local System OS Version: 6.3.0.0 [10/10/15 09:52:48] OS Compatible with this Package? Yes [10/10/15 09:52:48] Local System OS Language: EN [10/10/15 09:52:48] Language Compatible with this Package? Yes [10/10/15 09:52:49] Identified Behavior : attended [10/10/15 09:52:49] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1)\DUP11D7.tmp [10/10/15 09:52:49] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1)\DUP11D7.tmp" [10/10/15 09:52:49] Path : C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1) [10/10/15 09:52:49] Identified Behavior : attended [10/10/15 09:52:49] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified. [10/10/15 09:52:49] (DupAPI::ExecutePayload): *** An unexpected error occured executing Setup_MUP.exe [10/10/15 09:52:49] (FileUtility::DeleteDirectoryTree): *** DeleteFile() has reported failure. The error message reported by the system is: The process cannot access the file because it is being used by another process. [10/10/15 09:52:50] logo.png [10/10/15 09:52:50] Name of Exit Code: ERROR [10/10/15 09:52:50] Exit Code set to: 1 (0x1) [10/10/15 09:52:50] Result: FAILURE [10/10/15 09:53:00] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1).txt [10/10/15 09:53:17] Name of Exit Code: ERROR [10/10/15 09:53:17] Execution terminated at date-time 10/10/15 09:53:17 [10/10/15 09:53:17] ###### ਍਍[10/10/15 09:54:40] Update Package Execution Started [10/10/15 09:54:40] Original command line: "F:\downloads\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1).EXE" [10/10/15 09:54:40] DUP Framework EXE Version: 3.3.0.66 [10/10/15 09:54:40] DUP Release: C7DY0A04 [10/10/15 09:54:40] Intializing framework... [10/10/15 09:54:40] logo.png [10/10/15 09:55:08] User Command: attended [10/10/15 09:55:08] DUP Capabilities Value: 39845887 (0x25FFFFF) [10/10/15 09:55:08] DUP Vendor Software Version: 10.0.0.309 [10/10/15 09:55:08] Local System/Model Compatible with this Package? Yes [10/10/15 09:55:08] Local System OS Version: 6.3.0.0 [10/10/15 09:55:08] OS Compatible with this Package? Yes [10/10/15 09:55:08] Local System OS Language: EN [10/10/15 09:55:08] Language Compatible with this Package? Yes [10/10/15 09:55:09] logo.png [10/10/15 09:55:09] Name of Exit Code: SUCCESS [10/10/15 09:55:09] Exit Code set to: 0 (0x0) [10/10/15 09:55:09] Result: SUCCESS [10/10/15 09:55:11] Name of Exit Code: SUCCESS [10/10/15 09:55:11] Execution terminated at date-time 10/10/15 09:55:11 [10/10/15 09:55:11] ###### ਍਍[10/10/15 09:56:19] Update Package Execution Started [10/10/15 09:56:19] Original command line: "F:\downloads\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1).EXE" [10/10/15 09:56:19] DUP Framework EXE Version: 3.3.0.66 [10/10/15 09:56:19] DUP Release: C7DY0A04 [10/10/15 09:56:19] Intializing framework... [10/10/15 09:56:19] logo.png [10/10/15 09:56:21] User Command: attended [10/10/15 09:56:21] DUP Capabilities Value: 39845887 (0x25FFFFF) [10/10/15 09:56:21] DUP Vendor Software Version: 10.0.0.309 [10/10/15 09:56:21] Local System/Model Compatible with this Package? Yes [10/10/15 09:56:21] Local System OS Version: 6.3.0.0 [10/10/15 09:56:21] OS Compatible with this Package? Yes [10/10/15 09:56:21] Local System OS Language: EN [10/10/15 09:56:21] Language Compatible with this Package? Yes [10/10/15 09:56:21] Identified Behavior : attended [10/10/15 09:56:21] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1)\DUP4F2F.tmp [10/10/15 09:56:21] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1)\DUP4F2F.tmp" [10/10/15 09:56:21] Path : C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1) [10/10/15 09:56:21] Identified Behavior : attended [10/10/15 09:56:21] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified. [10/10/15 09:56:21] (DupAPI::ExecutePayload): *** An unexpected error occured executing Setup_MUP.exe [10/10/15 09:56:21] (FileUtility::DeleteDirectoryTree): *** DeleteFile() has reported failure. The error message reported by the system is: The process cannot access the file because it is being used by another process. [10/10/15 09:56:21] logo.png [10/10/15 09:56:21] Name of Exit Code: ERROR [10/10/15 09:56:21] Exit Code set to: 1 (0x1) [10/10/15 09:56:21] Result: FAILURE [10/10/15 09:56:29] Name of Exit Code: ERROR [10/10/15 09:56:29] Execution terminated at date-time 10/10/15 09:56:29 [10/10/15 09:56:29] ###### ਍਍[10/10/15 09:56:42] Update Package Execution Started [10/10/15 09:56:42] Original command line: "F:\downloads\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1).EXE" [10/10/15 09:56:42] DUP Framework EXE Version: 3.3.0.66 [10/10/15 09:56:42] DUP Release: C7DY0A04 [10/10/15 09:56:42] Intializing framework... [10/10/15 09:56:42] logo.png [10/10/15 09:57:01] User Command: attended [10/10/15 09:57:01] DUP Capabilities Value: 39845887 (0x25FFFFF) [10/10/15 09:57:01] DUP Vendor Software Version: 10.0.0.309 [10/10/15 09:57:01] Local System/Model Compatible with this Package? Yes [10/10/15 09:57:01] Local System OS Version: 6.3.0.0 [10/10/15 09:57:01] OS Compatible with this Package? Yes [10/10/15 09:57:01] Local System OS Language: EN [10/10/15 09:57:01] Language Compatible with this Package? Yes [10/10/15 09:57:02] logo.png [10/10/15 09:57:02] Name of Exit Code: SUCCESS [10/10/15 09:57:02] Exit Code set to: 0 (0x0) [10/10/15 09:57:02] Result: SUCCESS [10/10/15 09:57:05] Open file: explorer [10/10/15 09:57:38] logo.png [10/10/15 09:57:38] Name of Exit Code: SUCCESS [10/10/15 09:57:38] Execution terminated at date-time 10/10/15 09:57:38 [10/10/15 09:57:38] ###### ਍਍[10/10/15 10:28:50] Update Package Execution Started [10/10/15 10:28:50] Original command line: "F:\downloads\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1).EXE" [10/10/15 10:28:50] DUP Framework EXE Version: 3.3.0.66 [10/10/15 10:28:50] DUP Release: C7DY0A04 [10/10/15 10:28:50] Intializing framework... [10/10/15 10:28:50] logo.png [10/10/15 10:28:52] User Command: attended [10/10/15 10:28:52] DUP Capabilities Value: 39845887 (0x25FFFFF) [10/10/15 10:28:52] DUP Vendor Software Version: 10.0.0.309 [10/10/15 10:28:52] Local System/Model Compatible with this Package? Yes [10/10/15 10:28:52] Local System OS Version: 6.3.0.0 [10/10/15 10:28:52] OS Compatible with this Package? Yes [10/10/15 10:28:52] Local System OS Language: EN [10/10/15 10:28:52] Language Compatible with this Package? Yes [10/10/15 10:28:53] Identified Behavior : attended [10/10/15 10:28:53] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1)\DUP8B29.tmp [10/10/15 10:28:53] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1)\DUP8B29.tmp" [10/10/15 10:28:53] Path : C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1) [10/10/15 10:28:53] Identified Behavior : attended [10/10/15 10:28:53] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified. [10/10/15 10:28:53] (DupAPI::ExecutePayload): *** An unexpected error occured executing Setup_MUP.exe [10/10/15 10:28:53] (FileUtility::DeleteDirectoryTree): *** DeleteFile() has reported failure. The error message reported by the system is: The process cannot access the file because it is being used by another process. [10/10/15 10:28:53] logo.png [10/10/15 10:28:53] Name of Exit Code: ERROR [10/10/15 10:28:53] Exit Code set to: 1 (0x1) [10/10/15 10:28:53] Result: FAILURE [10/10/15 10:28:55] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1).txt [10/10/15 10:40:53] Name of Exit Code: ERROR [10/10/15 10:40:53] Execution terminated at date-time 10/10/15 10:40:53 [10/10/15 10:40:53] ###### ਍਍[10/21/15 12:03:24] Update Package Execution Started [10/21/15 12:03:24] Original command line: "F:\downloads\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1).EXE" [10/21/15 12:03:24] DUP Framework EXE Version: 3.3.0.66 [10/21/15 12:03:24] DUP Release: C7DY0A04 [10/21/15 12:03:24] Intializing framework... [10/21/15 12:03:26] logo.png [10/21/15 12:04:00] User Command: attended [10/21/15 12:04:00] DUP Capabilities Value: 39845887 (0x25FFFFF) [10/21/15 12:04:00] DUP Vendor Software Version: 10.0.0.309 [10/21/15 12:04:00] Local System/Model Compatible with this Package? Yes [10/21/15 12:04:00] Local System OS Version: 6.3.0.0 [10/21/15 12:04:00] OS Compatible with this Package? Yes [10/21/15 12:04:00] Local System OS Language: EN [10/21/15 12:04:00] Language Compatible with this Package? Yes [10/21/15 12:04:01] Identified Behavior : attended [10/21/15 12:04:01] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1)\DUPD126.tmp [10/21/15 12:04:01] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1)\DUPD126.tmp" [10/21/15 12:04:01] Path : C:\ProgramData\dell\drivers\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1) [10/21/15 12:04:01] Identified Behavior : attended [10/21/15 12:04:01] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified. [10/21/15 12:04:01] (DupAPI::ExecutePayload): *** An unexpected error occured executing Setup_MUP.exe [10/21/15 12:04:01] (FileUtility::DeleteDirectoryTree): *** DeleteFile() has reported failure. The error message reported by the system is: The process cannot access the file because it is being used by another process. [10/21/15 12:04:01] logo.png [10/21/15 12:04:01] Name of Exit Code: ERROR [10/21/15 12:04:01] Exit Code set to: 1 (0x1) [10/21/15 12:04:01] Result: FAILURE [10/21/15 12:04:18] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_C7DY0_WN32_10.0.0.309_A04 (1).txt

my dell latitude e4310 windows 7, has a fingerprint reader and wireless smart card reader, but i can not use the fingerprint reader, i want to, but i updated everything correctly and in the bio metric options it says" not available", please help, please, it is the only reason i bough it.

I expected the touchpad gestures on my Dell 7558 to mimic the touchscreen gestures, as they did on my previous Lenovo system. I am using Widows 10 on the Dell, was using Window 8.1 on the Lenovo. The touchpad works, but, primarily zoom and reduce, do not work as expected. A USB mouse with wheel functions properly in all applications. How can I get this functionality?  There is no "mouse driver" or "input driver" specified for this system.

With the uptick of devices coming with no ethernet ports on them how are you all getting around them?

We are looking to move to a non ethernet device and I was thinking of capturing an image and making bootable usb devices. We image a few hundred devices a year so im looking for opinions on easier work arounds?

Any thought's/recommendations appreciated.

Thanks

Hi all,

I have a XPS 13 9343 8GB i7 bought some months ago. I've noticed that the computer uses a lot of memory in general, it doesn't get less than 60% which is about 4.8 gb.

I use it with the highest possible resolution and I plug an additional monitor. I've tried removing the second monitor and it doesn't change much.

Does anyone know the reason of this? Is it normal?

Thanks on advanced,

Pablo

hi,
i just bought dell inspiron 15 3000 and want to make factory backup on DVDs using dell backup and recovery. while i was creating backup after completing first disk it was validated and ejected automaticaly it gives message but i could not understand it(i think it is not user friendly) . i just close the application and restarted insert new disk i didnt find the message that was appears when first disk completed. is my first drive useless, or i have to create new one?  and what should i do with my first DVDs (files are writtern at disk)
anyone have solution please help.

Thanks

Hello all,

I have an FHD XPS 13 2015. The screen suddenly started flickering without warning mid-use (browsing chrome).

The laptop has not been physically damaged in anyway, and no new new software has been installed recently.

I'm in the US at the moment for the year, but I purchased my laptop from the UK outlet store. Will my warranty be covered here?

Images:

The lower third of the screen flickers and lags occasionally from what's being displayed.

Has anybody experienced this issue?

Thanks,

Peter

Hi,

my USB ports(all 4) don't seem to be detecting any device I connect to them. I upgraded to Win 10 when it was released and it was all fine until about 10 days ago.

I looked in device manager and everything is working fine according to it.

I've restarted numerous times and uninstalled and scanned for hardware in device manager, to no avail.

Any ideas?

Thank you

hi i have a dell latitude e4300 laptop it could read my new battery whats the problem it would charge to

For the past few weeks, I've been having display problems on my Windows 7 Home Premium 32-bit laptop computer. What happens is the screen would flash or flicker. I get freezes; the browser and other windows (including error windows) would say, "Not Responding." My cursor turns into a blue spinning circle. I often have to close/end process. My browser button on the taskbar would split in two without my permission. I tried optimizing my computer for better performance but that didn't resolve it. I checked for viruses and quarantined them but I still have this problem. What has happened and how do I fix this? Your honest solutions are welcomed. I very much appreciate them. Thank you in advance. [:)]

Hi

About 60 days ago I updated the windows to Win10 version.

It caused some problems so this week I tried  installing the offered dell drivers for windows 10.

Since than I had several startup problems. I ran dell boot diagnostics twice and received:

Error 2000-0142 - hard drive 0 s/n s0v0fxij, short self test unsuccessful. (which probably means one of my hard drives is malfunctioning.

The thing is - other than that the computer is working fine. I have two hard drives, the large one and the SSD. Is it possible that the SSD is malfunctioning, and this is why I have problems with my startup?

I checked with windows hard drive tools C: (the large one), L:(DBR_BOOT), Z:(WIRETOOLS) - no errors were found.

I ran dell website diagnostics through dell-system-detect: hard drive test + hard drive stress test - for all hard drives including SSD drive : All passed.

I have noticed that even though I tried updating bios as the dell website offered, the computer bios on 'system information' is still A16 17-Dec-2013.

Please Help!!

Matan 

TEST

• Which cause greater wear and tear on a new Inspiron 15 laptop.  Leaving the machine on for two hours with no use, or powering down and rebooting.  I do not mind having to spend the extra time required to re-boot.  I want to preserve the life on my machine.

• I am running Windows 10.  How should sleep perform? 

Hi!

Question to Dell Tech support. The XPS 12 laptop stopped working (doesn't start, doesn't charge battery) after an attempt to connect AC adapter with wrong polarity on the plug. Is it possible to repair laptop? Is there some sort of fuse on the way to motherboard? Or was the motherboard burnt? Can Dell Service Center help? How much could the repair cost?

My XPS 12's warranty is over, I assume that the only way to ask was on the forums.

I want to upgrade to Windows 10.....BUT  - this is what the Dell site is saying......

Dell N5050 laptop

Dell is not testing or developing windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.

Does this mean no hope for running Windows 10?

I went to the driver update page as I have in the past and this time it gave me an error of "Driver detection not available."  Please advise.