Latitude 3340 screws falling out of back cover/hinges

November 14, 2014, 12:03 pm

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My tech dept. purchased 1200 3340s for a large project. The techs have been seeing many laptops with missing screws on the back cover. Screws are falling out of the back cover, some techs have said as many as 4-5 are missing. Mainly, they are falling out of the place where the hinges are. Pictures below for reference.

I believe this is connected to the issue where the touchscreen malfunctions. The cable gets pinched when the screen starts moving more because the screws are not in place. 

Is this a known issue? Thank you. 

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Inspiron N5030 won't start up

November 14, 2014, 12:16 pm

≫ Next: Dell XPS 15 (9530) Touchpad behave strange- always draging like left mouse button is clicked

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Hi I am getting the 4 beeps and no screen when switching on. Can you please advise for a inspiron n5030

Dell XPS 15 (9530) Touchpad behave strange- always draging like left mouse button is clicked

November 14, 2014, 12:17 pm

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Hi guys,

I need a little support with my Dell XPS 15, from 1 week I experience problems with the touchpad and I am not sure if it's hardware problem or software problem. It's behaving like it's left mouse button is always clicked - dragging behavior. I followed the instructions here and re-install the driver but without success.

en.community.dell.com/.../19538525

If you could help me or tell me how to contact the support on chat for troubleshouting.

Regards,

Ivaylo

Latitude 3540 not starting up, showing a black screen

November 14, 2014, 1:43 pm

≫ Next: Keyboard on Dell Inspiron 11 3000 series (convertible) not working

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My laptop latitude 3540 for business use shut down unexpectedly. Now it's been showing black screen for 8 hours. In the black screen there's a message displayed, Realtor PCIe............ PXE-E61: media test failure, check cable.

Next line it says pxe-mof: exiting pxe rom.

No boot device found. Press any key to reboot the machine.

I pressed any key comes back to the same screen and messages. It's really frustrating as I have assignments due.

Someone please look into this and help me out. ASAP.

Thankyou.

Keyboard on Dell Inspiron 11 3000 series (convertible) not working

November 14, 2014, 1:58 pm

≫ Next: Dell Inspiron 3521 doesn't detect Seagate 7mm SSHD

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Greetings;

The keyboard on my husband's Dell Inspiron 11 3000 series (convertible)-touch is not working at all.

He does not have anything else plugged into it USB wise. It charges OK that is not the problem.

We don't have the time to call Dell right now as I have to go to work this evening.  We were hoping to solve this problem without calling Tech support right now.

We would appreciate any help.

Thank you,

Carol

Dell Inspiron 3521 doesn't detect Seagate 7mm SSHD

November 14, 2014, 2:10 pm

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Hi! Could you possibly advise me why my laptop (Dell Inspiron 3521 service tag: 9BYMGW1) doesn't detect my new harddrive: Seagate 7mm SSHD, ST500LM000, SATA III. Is it because it is thinner than the original harddrive: Samsung 9.5mm HHD, ST750LM022, SATA II? Many thanks for your reply.

compound ?

November 14, 2014, 3:32 pm

≫ Next: Error screen 0x00000024 help!

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what compound do you use on a dell laptop d620 latitude , their are to many out there , it makes your head spin . i put a new fan in , and i put those blue pads in , but didn't work well , the laptop get hot , very hot even with the new fan ,i have no idea what compound to use . none . i don't want nothing cheap , but i don't need the best ether . just wondering what dell uses .

Error screen 0x00000024 help!

November 15, 2014, 1:42 am

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Hi, my laptop keeps giving be blue screen error 0x00000024 (0x001904FB, 0x87F0F470, 0x87F0F050,0x8BAF0F7F) on booting.

It's a dell 1720 originally it was running vista but I upgrade a couple of years back to windows 7. I replaced the hard drive that the OS was on to see if it was a corrupt hard drive but yet to no avail. I have the dell resource cd I can run all the diagnostics and it finds no faults. When I try and boot it from the OS cd it gets to the 'starting windows' page and dies to this screen still. How can I get rid of this fault?! Or what is causing it?!

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dell 3521 continuasly beep sound and no display

November 15, 2014, 1:58 am

≫ Next: Genuine Laptop Battery - Dell Inspiron 1764

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when I turn on the laptop it's gives continuous beeps sound and no display.I try with new memory,change the bios battery but no benefit..anyone can help me

thanks..

Genuine Laptop Battery - Dell Inspiron 1764

November 15, 2014, 2:01 am

≫ Next: XPS 14, wont reboot with lid closed - powers off - feature???

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Hi,

I have recently bought a battery for my laptop which the seller claims to be original. The battery looks alike a genuine dell battery but when I run diagnostics using BatteryInfoView, the app says the manufacturer is SDI. I tried to see if this company produces batteries for Dell or not without any luck. I also searched the internet to see if I can identify if the battery is genuine or not but could not find any service or program to do this for me. May I please help me with this?

Many thanks.

XPS 14, wont reboot with lid closed - powers off - feature???

November 15, 2014, 2:12 am

≫ Next: Inspiron 1545 won't run on new battery

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*all power options are set to "do nothing" when the lid is closed, and if I just close the lid without asking it to restart, the system stays on and performs normally.

I have a call with Dell open but a couple of times they have suggested with may be a "feature" so I was hoping someone else could test on their XPS 14 please?

All you do is reboot your system, and then close the lid real quick (please disable sleep when lid is closed) - can you confirm if your system actually shuts down or reboots?

I work on my laptop a lot remotely and have the lid closed because my kids can't keep their sticky fingers off the keyboard. Whenever I try and reboot remotely, or the way described above the system just turns off.

I've got so far are removing windows and installing CentOS to see if that resolves the issue but it's doing the same, turning off when I ask it reboot and close the lid!

Inspiron 1545 won't run on new battery

November 15, 2014, 3:18 am

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Hi.

My Inspiron 1545 won't run on my brand new fully charged battery. I've run diagnostics and the laptop has passed in every category. The battery is showing good and is fully charged. What is causing the laptop to not switch to battery power when I want to work away from a mains socket? I press the power button and it starts up, then almost immediately there's a delicate ping! and it powers out completely.

E6420 upgradable

November 15, 2014, 4:11 am

≫ Next: Dell e5450 m.2

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Hi,

My laptop's running i5-2520M CPU (Sandy, right?), 4GB memory, Windows 8.1 x64 Ultimate. I have some questions:

1. Can it upgrading to i5-3210M CPU (Ivy)?

2. Should you advice me that Windows 7 or 8/8.1 is better for my laptop hardware?

3. All devices driver are supported by OS (seem like that in Device Manager, but I don't know what devices don't work well). Should I need re-install with their drivers on Dell support site?

Sorry for my bad english. Thanks so much for your reply.

Dell e5450 m.2

November 15, 2014, 4:15 am

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Hello!

Is it possible to insert m.2 ssd drive to E5450 laptop and make it boot drive?

xps 12 no longer charging

November 15, 2014, 7:10 am

≫ Next: TSST TS-T633A DVD RW firmware update

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i purchased an xps 12 on 10/9/14 and recently the laptop will no longer charge.  

I installed linux on it (kubuntu).  everything has been fine for about a month.  and recently noticed it wasn't charging when plugged in (lid down).  and now writing this on it it, it says 5% charging, but wil not charge above that.  the bios displays 'unknown' for the adapter.

Also the system locks up often (2-3 per 5 minutes), i just hit atl+tab and seems to clear it.  I figured it was more related to linux than anything.  but now I'm begining to wonder.

the green light on the adapter is always on when plugged in.  if i pull the apdater from the laptop, the laptop power indicator turns red.  plugging back in, it goes back to white.  it seems it is able to maintance current power when it plugged in, but will no longer charge the battery.

advise would be appreciated.

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TSST TS-T633A DVD RW firmware update

November 15, 2014, 7:38 am

≫ Next: Question about Power/Battery Status Light

≪ Previous: xps 12 no longer charging

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Hi there,

I have the Studio 1537 and would like to update the firmware of the TSST TS-T633A DVD RW because it is always looking for a CD and is quiet noisy.

Unfortunately there is no firmware update in the Driver section when I login with the Service Tag.

Anyway there are sources, just like this who tell me there is newer firmware than DW20 (which is mine). When I download the SC01, that is supposed to be newer, and run it in the Tsdnwin.exe, it tells me "Old Version Opened!"

Unfortunately there is even no support more for the product from http://tsstodd.com

I would need some help here. Does anyone updated the product since the DW20 firmware?

Is there an option to downgrade the firmware, will that work?

Thanks and regards

Question about Power/Battery Status Light

November 15, 2014, 7:42 am

≫ Next: Latitude E5530 power issue

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I just bought an Inspiron 11-3147 convertible laptop. I'm sure I'll have MANY questions as I start learning how to use it, but here's my first one.

The Reference Manual says:  (yes, I do read user guides and manuals!)

-- Power/Battery status light Indicates the power state and battery state of the computer.

-- Solid white light: Power adapter is connected to the computer and the battery is being charged.

-- Solid yellow light: Battery charge is low or critical.

-- Off: Power adapter is connected to the computer and battery is fully charged or power adapter is not connected to the computer.

When the power adapter is not connected, the status light is off. How can you tell if the laptop is fully powered-off or just sleeping? Shouldn't the power light blink or something to differentiate between sleeping versus fully powered-off?

Thanks for your help,

Marty

Latitude E5530 power issue

November 15, 2014, 7:50 am

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I have an E5530 that will not charge or power on. When the charger is connected to the laptop the internal circuit breaker (in the power brick) trips. This happens with or with out the battery and with every charger I have tried (all Dell chargers). This unit is out of warranty but I like to try and fix it.

Too many partitions on drive?

November 15, 2014, 8:02 am

≫ Next: n4030 recovery

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I want to make a Custom Recovery image so, if needed, I can refresh my system files without having to revert back to the W8 that the laptop came pre-installed with.

I believe I have enough space on my disk (see attached image) to shrink C: and create a new partition to hold this image, but I have been advised that there may be too many partitions on the disk already.

Most of the partitions appear to be recovery related. I recently refreshed my system back to W8 and believe I may have acquired an additional partition in the process. I suspect this because I have 2 identical Dell laptops, one of which has been refreshed, one of which hasn't. The refreshed laptop has an additional recovery partition (5th in the list, size 350mb) which does not exist on the non-refreshed laptop.

Can anyone advise please:

Should I have ALL these recovery partitions?

As my other laptop does not have that 350mb partition, how did I get it?

Can I either delete a partition (the 350mb seems the obvious one) or reallocate it for a different use?

Or can I safely shrink the C: partition to create an additional partition to put a Custom Recovery image?

n4030 recovery

November 15, 2014, 8:21 am

≫ Next: Inspiron 17 5000 series power and battery status light

≪ Previous: Too many partitions on drive?

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I reformatted my computer and wiped all data off the computer and never made a recovery dvd. All partitions are gone with only C drive available. How do I order a set of recovery disk for my computer. I tried everything