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Problem with the Intel Smart Sound Technology Audio Controller

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Hi, all

I have an XPS 13 9365 2-in-1 that I JUST bought in September.

My laptop suddenly became silent when I was dragging the progress bar while watching a video. I checked the play bac devices and found no devices in the list. 

I checked the device manager and found there was something wrong with the Intel smart sound technology audio controller. 

I tried to uninstall it and reinstall it but this does not work. 

Can someone please help me with it?


Dell Latitude E7450 LEDs Turn On But Not The Laptop?

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Hello. Earlier this morning, my Dell Latitude E7450 would not turn on. The LEDs would turn on, but not the actual laptop. Looking up how to resolve the issue helped, and I followed the instructions(Disconnect all power and peripherals, drain remaining power, etc.). Now, I am facing that problem again, and the instructions I used previously are not working. What do I do to fix this?

Dell laptop shows white screen

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when starting up the dell inspiron 14 its showing white screen,  in background its starting up normally and getting windows start up tone as well.  but screen not showing anything.

I tried connecting with hdmi cable and able to see output on other screen.

please advise.

Inspiron 15 bios won't save changes

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Hello All, 

I hope that there is someone that can help me with this. I changed my Linux Distro from Fedora to Opensuse. While trying to change the distro, I was having a hard time getting the USB to appear in the bios, but when I did, I went back to the bios and checked to see if it would boot using Legacy (of course, it didn't work) and changed it back to UEFI. So now when I try to make any changes, save and exit, they go back to the settings that I had before. Defaulting the settings does not work, and I tried to flash the bios to a newer version (Since it is still an A03). If anyone can help me with this issue, please do. If anyone needs more information or troubleshooting ideas, then I am all ears.

XPS13 Ambient temperature start problem above 29 deg C

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My XPS 13 9360 (HD, i5) fails to reboot when mildly warm - anyone else with this prob?

It was bought last Tuesday. (The second one, as the first had a display panel fault). This second one failed to boot when left on a  table by a radiator. It was barely warm to the touch. I did a hard reset (button held for 10 sec) and then it rebooted. But I lost my work in progress.

I did a check using my airing cupboard and a digital temperature probe - at around 30 degree C and repeated the problem, fails to reboot when warm (at 29.9 deg C). The upper temp limit is 35. My Toshiba is still fine at 47.5 degC.

Any Ideas for fixing - or is it as I suspect another HW fault - battery maybe?

Overheat cpu and gpu Dell 7567

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My laptop running Intel i7, gtx 1050 ti and 8gb, which is sufficient for most games i play like The Crew, Csgo, Fortnight and Dota. But i notice my laptop was running very hot and the fan was turned to the max once I open the game.
 

For example The Crew,
Middle settings:
Fps: 55-60
Gpu temp: 73 C
Gpu usage around 70-80%
Cpu temp: 75 C

Ultra settings:
Fps: 30-40
Gpu temp: 74 C
Gpu usage 95-100%
Cpu temp: 80 C

Game play is smooth during mid settings, but when it is in ultra the game blink every once a while. I was suspecting it was due to overheating problem. The keyboard area was disturbing hot and another thing i notice is that the left fan has higher air flow than the right one, not sure about this because i used my hands to feel it.

Should I send this in for warranty?

Any help would be deeply appreciated, thanks!  


Dell Inspiron 5559 slow boot

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I have a Dell Inspiron 5559 that, when you press the power button goes for a good 10-15 seconds before anything lights up... I did switch out the original 1tb HDD for a 1tb ssd but there has always been a delay before the bios shows up

BIOS update required: USB bootable flash drive file system

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I haven't tested all the different file systems, but it appears that it is possible to boot from only FAT(16) and FAT32 file systems in UEFI boot mode on USB flash drives on my new Dell Inspiron 7567. I spent about half an hour trying to figure out why Windows wasn't installing in UEFI mode, until I realised the laptop's BIOS was booting the drive in legacy boot mode.

Could we please make it possible to boot from NTFS-formatted drives in future BIOS revisions, given that this has been the standard with most other manufacturers for a number of years?  And yes, this does matter to those of us wishing to put files >4GB on their USB boot drive. BIOS revision of the Dell is the latest at this time (v1.2.0). Thank you.


Fn+H for drive light: Set as default?

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Hi everyone. I'm just getting familiar with my new Dell Inspiron 7567 and I realise I have to press Fn+H to make the status indicator function as a drive status light, but the setting doesn't persist on a reboot. Is there a way to make the setting permanent? I was not able to locate a setting for this in the BIOS.

Cheers.

Cannot enter BIOS settings

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Hi Guys,

I've been trying to solve an issue I have with a laptop I just bought (warranty period over). This has been driving me nuts. I tried every solutions  I could find online to no avail. I saw that many people have a similar problem (but in most case they can't boot in the OS). I'm out of ideas here so if anyone knows anything about this issue, please enlighten me.

Here goes:

Laptop: Dell Latitude E6530 with nVidia card NVS5200M with Optimus + Intel HD 4000 graphics.

Service tag: 8HFKJX1. Latest BIOS A20 installed successfully. Fresh install of Window 7 SP1. BIOS set to legacy boot mode, Fastboot set to "thorough"

My problem is: I can no longer enter into BIOS settings. Weird thing is, the computer boots normally and everything else is working just fine. All the peripherals work as expected, both graphic cards perform normally, keyboard, everything, name it...

I was able to enter BIOS when I receive the laptop (F2 at boot). One of the first things I did upon receiving the machine was to upgrade the BIOS to A20 per Dell instructions (using a bootable USB key into DOS). After that I could still enter BIOS (F2 during boot). Next I performed a fresh install of Win 7 SP1. I could still enter BIOS at that point, then one day out of the blue, I could not enter BIOS (There is no BIOS password BTW). I have no clue what caused this or at which point exactly this occurred.

So here is the sequences that causes the problem:

1- I power up on the laptop

2- When I see the Dell logo, then I hit F2 to enter Bios

3- The logo then disappears, I briefly see an underscore flashing on the screen and then blank screen, except for a very faint back-lighting (noticeable when my room is dark). I can increase or decrease the intensity of the backlighting using the built-in FN + arrow up keyboard function)

4- the only way to get out of this is by pressing the power button, then the laptop reboots.

Next: I reboot, then hit F12 after the Dell logo to enter the "One time boot menu" where I can change the boot sequence. This works. I can run the ePSA pre-boot diagnostic which works (bright screen all normal) and reports all hardware OK (except for the battery which is is reaching "end of life" although I can still run for about 45min on it).

From this menu there is an option to enter BIOS setup but this gives me the same blank screen as described above.

Here are some of the things I tried to no avail (repeating the"reboot then F2" sequence between each one):

-Used an external keyboard;

-removed battery, AC adapter and C-MOS battery, wait overnight then plug-in C-MOS battery + batt & AC power and reboot (got some message that the internal time needed to be reset);

-replaced the C-MOS battery with a brand new one (3.3 V solid);

-tried external monitor (but this laptop model only outputs to ext monitor after boot process);

-tried every imaginable combinations of FN+E, Alt+8 or whatever combinations suggested on the web.

-downgraded the BIOS to an earlier version,

-re-flashed the A20 BIOS (success no error).

All along I never got any beep indicating an error and the LED's never blinked in the sequence to indicate error.

My next step would be to replace the MOBO, but I can't understand that this would be a hardware problem since the computer boots normally each and every time and everything is working fine....

What am I missing? I looks like there is no video signal to the screen after entering BIOS... I am pretty sure I do get into BIOS setup after hitting F2 but I have no video signal (except for that faint back light). Keyboard seems to be working coz I can increase/decrease the backlight from the keyboard + it works fine once I am in Windows. I tried finding a keyboard key/combination to exit BIOS setup, but it doesn't seem that there is such a feature on this laptop model.

That's it! I'm losing my mind over this and I reached the end of my wits. Anyone up for the challenge?

Any help /suggestions would be immensely appreciated.

Thanks for making it this far...

Cheerio!

Esata external drive not recognized

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I have an Inspiron 7778 2in1 and recently purchased a combo Addonics CD/DVD and external HDD to read CDs and have more storage.  I have a 1TB Seagate SSHD in the External HD and am connected via the USB3 port.

The CD/DVD drive is recognized, but the external HD is not.  Any ideas on how to get it recognized?

Any help and suggestions much appreciated.

Dell 5580 add hard drive when SSD installed ?

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I have the 5580 that has the SSDR, 256, S3, 80S3, HYNIX, SC308 installed. Can a 2.5 inch drive be installed in this laptop or can another SSD be installed to increase storage capacity

Bud

Alienware laptop 17 r3 series

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Hello, my keyboard is not working properly. The laptop over all has always been in good shape. But lately the keyboard will cut out and not respond. All buttons stop working, sometimes even the touchpad. I'm all up to date and have the latest drivers too. Is there a setting out there that i may have messed up? Or is it time to replace it? How?

Random stuttering and freezing with tb16 and xps 15 (9550)

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Ever since I got the tb16 I noticed that whenever I watch a video it would cause the machine to stutter. I notice this stutter when I initially plug the tb16 into my laptop but then it appears again when I'm watching a video. I've tried searching for a solution but nothing has worked. I've updated the bios and drivers (for the xps 15 and tb16) but the problem still remains. This stuttering and freezing would also happen but during normal usage as well but only very rarely (my machine actually froze while I was writing this post :( ). 

Any assistance would be greatly appreciated.

Won't Take Screenshots

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I have an Inspiron 15 Gaming 7567 that I got early June 2017. I use it to play video games, and would love to take screenshots of cool things that happen, but for some reason, whenever anything is in fullscreen, I only get a picture of the desktop or just black.

I can understand that for movies because of copyright, but I see everyone else screenshotting like no tomorrow and I haven't found anyone else with this problem. I've tried doing PrtScr, PrtScr+Alt, I've even downloaded a separate screenshot-taking program and it STILL will not work.

The only way for me to take screenshots of video games is if it's in a small window not taking up the whole screen. This is incredibly annoying please help.


FPS And Graphic Card Issues

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Hello, and here I am back again. Before i start explain my issue, i will remind you of my laptops specs once again...

  • Nvidia Gforce GTX880M (8gb)
  • 32 GB Ram (2x16 GB)
  • 1.5 TB hard disk space.
  • i7-4770 2.4 ghz processor, with 3.4 ghz turbo spped
  • Windows 8.1

Please do NOT start with any annoying nagging about why I use windows 8.1. Like i said before. I have used that operation system for many years. My acer had it, and so did my acer before the acer I bought in 2014. I AM USED WITH IT AND HAVE NO INTEREST IN LEARNING A NEW ONE! I can think of upgrading to win 10 in the future, lets say in 2023, NOT before that... Yes, I bought a hardly used 2014 version of Alienware laptop from a DELL it engineer. Hardly ever used since he rahter used his Alienware desktop.

Ok now to my problem. I was playing sims 4 and it started with those glitches again. I have been playng Kingdoms of Amalur, without any problem using the integrated graphics, But sims 2, 3 and 4 requires a 3D graphic card like Nvidia. When I was playing sims4, during the game play, it came a white screen and then after a short while, the game came back on, shortly after that it did the same thing again, til it suddenly crashed, so i had to force restart. I was also using a software to check the heat and FPS. The heat is on 60, so that is all good, no issues there, but he FPS is not far from good, and according my research Geforce GTX880M should bee able to go over 60 FPS. But to my horror when i tested it in a 3D program and used High and Extreme high settings the FPS was no more than 8-13. Medium was no more than 15-17 and on low 20-25... I am not sure if the FPS has something to do with the lagging, freezing and crashing, due to to low FPS or something?! Do I have to think about buying a new Nvidia Graphic card to the Alienware? Or do you have any idea what the cause of this issue could bee!?

The Driver BIO is the one from 2013. I have not seen any more recent updates on that BIOS to Win 8.1...

BIOS Password Reset

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Please!!! Need help ASAP! OK, so quick backstory. About a year ago my Dell Inspiron 15 was stolen from someone I knew that is now is jail. I got it back a couple of months after it was stolen. I went to boot it up and sign in but all that popped up was a black screen with a blue rectangle in the middle saying "Enter Current Password". I didn't know the password as I never set one. I contacted relatives  of his that I knew and they gave me the 3 passwords he usually uses.  None of them worked. Idk if he tried to wipe the hard-drive or what.  I assume he was planning on selling it. After that I kinda put it aside for awhile because I didn't  really need a laptop at the time. But 10 months later and now I REALLY need it because I'm starting school soon. I don't care if I lose everything on it, just need it to work again.  Based on my research I think my BIOS needs to be reset.  Can a Dell expert please help me? It would REALLY be appreciated.

Intel + NVIDIA Laptop Freeze. Dell Alienware 17 R4 GTX1070/7700HQ LAPTOP LAGS

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First one i wanna say about i am not only one persone who have this problem on windows 10 with lates updates.

communities.intel.com/.../119093

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/intel-nvidia-laptop-freeze-problem/93e7004a-62b1-4211-8e37-4c136608865e?tm=1509222059465

Hey guys.

I did buy new laptop Problem Dell Alienware 17 r4 gtx 1070 i7 7700hq and i get this problem.
My Windows 10 pro 64 bit with lates updates is Freeze when i do check battery status etc....

i did make video with my problem.

www.youtube.com/watch

for now is not solution with out using this program github.com/.../TrayPwrD3

Please slove it.

dell charging issue/charger not detected

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hello...i bought dell inspiron 15 7560 on oct 16 2017...the issue is that whenevr i plug in the charger a dialog box pops up which say "The AC adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available. Please connect a Dell 65W AC adapter or greater for the best system performance.".and the charging staus shows "plugged in ,not charging".this problem existed from the first day.although my laptop gets charged when i twist the charger pin multiple times ,this really annoys me that it take 5 minutes to properly connect n get it to charging status.i checked bios ,i updated it,also my battery is on adaptive mode and the battery health is excellent.but in bios the battery is mentioned to be unknown and it shows 65w adapter after i twist twirl the charging pin multiple times.i use the dell charger given with the box.is it any major issue? if not how can i solve this? i took it to dell store the very second day i boughts but when they connected the it charged but back home itz the same issue,plz help.this is really annoying and i least expected this from such an expensive laptop!

Dell inspiron power button stuck

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It seems my power button is stuck on the low position (when I press I dont feel it click). Yet the fan is working so tge lap top is not off. I tried wiggling the button a little, it moves a little but from side to side in its socket, but not up or down. What can I do??

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