Are there people from Dell technical support on this forum?
You sure as hell can't get hold of this "award winning" support any other way.
Perhaps someone can suggest how to get a drive replaced. This is the second drive in less than a year that is going down.
Hi,
My machine originally came with windows 8 and the webcam was workring fine. Then 8.1 came and upgraded my install and I have had the "unknown device" issue ever since. I downgraded the laptop to windows 7x64 and it's still there. All drivers were installed in the correct order, installed and reinstalled all usb hubs and controllers and it's still showing "unknown device." I've even installed the Dell Webcam software to no avail. Can anyone tell me what driver to use for this as it's driving me nuts and I would like to use it for my company's video conferences.
Hello Everyone,
I had a quick question as I am getting ready to order a new work
machine. I currently have a desktop with 2 external monitors (2
flat-screen monitors) that I would like to utilize with a laptop
setup.
Does the Dell E6410's NVIDIA NVS 3100M videocard support external dual monitors?
In addition, do I need to only purchase the E-Port Plus in addition to get this functionality setup easily?
Thank you in advance for all of your time and help, it is greatly appreciated!
--Asif
So my brand new Alienware M17x R2 arrived on Friday.
I've had a couple issues so far:
1. Alienware Support
Where the hell do I get support? support.alienware.com asks for some Account Number, which, i do not have. Googling this brings up a forum post stating that my Account Number would be in the manual booklet that came with the computer on a little card but I can find no such thing in my manual.
support.dell.com ... well, this asks for an asset tag. And sure enough, there IS an asset tag on the bottom of my computer. But Dell's website rejects it. Is my computer too new?? I can't post the asset tag in here right now -- i'm at work and my computer is at home -- but I can post it to this thread later tonight.
2. Virtualization
This is kind of a deal breaker for me.
I fire up Virtual PC and it tells me I do not have hardware assisted virtualizion enabled. I assume VMware will say the same thing. It says to go to turn it on in BIOS. Except there is no such option in BIOS.
Researching this seems to bring up that a BIOS update for the Original M17x (Update A01 I think) Added in Virtualization Support.
There is no such update for the M17x R2 that provides this.
I need to be able to run Windows 7 XP mode among other things. This really is a deal breaker for me, and if there is no forthcoming update for my laptop that can do this I am going to have to resort to a refund (or at least exchange for a simliar specced laptop that CAN do it..)
3. Hyper Threading
I'd like to be able to turn it off. No, it doesn't make your computer faster. You only have 4 cores and if you think seeing 8 in task manager makes your computer faster you are fooling yourself. 4 cores are 4 cores and can't magically run faster by creating logical or virtual processors. Running CPU intensive tasks on a HT enabled processor ALWAYS runs slower. There's plenty of information, research, and documentation online that supports this. Please go educate yourself and don't go spamming me for being an idiot for wanting to turn HT off.
In summary:
- Turning HT off isn't a deal breaker; not having virtualization is.
- And if anyone can figure out how I can actually contact Dell/Alienware support via email I will.
Thank you for your help, I really do appreciate it. :) I'm just frustrated I spent $4100NZD on a laptop and have essential features missing :(
hi,
I have purchased a brand new Inspiron 15 3521 laptop. There is a windows genuine sticker on it. But I am getting the windows 8 activation failure. The message says activation limit exceeded.
please advise.
I have my XPS 11 set to sleep when I close the lid and I've noticed recently that when I open the lid and it wakes up, it appears that the resolution is super-high and everything is tiny - icons, context menus, etc. The only way I've found to correct it is to launch the Intel HD Graphics UI and change the resolution from the default (2560x1440) then revert the changes. It's quickly becoming a pain to do this every time the laptop wakes up. Anyone experience the same and/or know how to fix this?
Hi, As it was suggested many users after the hdd broken, I downloaded ms win7 home premium from riverdigital and tried to activated using ms phone method with my product key at the bottom of the laptop. MS would not accept the activation even after speaking to adviser. I called DELL UK and asked them what should I do? They said I need to buy a new installation CD from them when I ask for a price, the DELL person repeatedly asked me several questions, my name, my birthdate, my address, where I bought the computer etc,. I did not buy the product, as I got this computer from a friend with failed hdd. What is the easiest and cheapest way to reinstall and activate my OS? DELL support staff are rude, I don't think I would call them back again.I would rather buy a new licence key then to speak these people.
After downloading the operating system and the drivers, my computer shows flickering screen and freezes or sometimes turn itself off (nothing comes up on external screen), After third installation I realized this happens after I install the intel hd graphics 3000 drivers? The laptop works fine with basic ms vga adaptor on display adaptor. I have tried the drivers on intel website and dell website and both are doing the same thing.
I am running bios verson A10, I know there is A11 is available but I do not want to update it unless nothing else to do.
Thanks for the help
Hello, I have a dell inspiron N7110 laptop, and I've been running into some issues with my touchpad.
Specifically, I cannot for the life of me access my touchpad settings. I go to control panel, then mouse, then on the "dell touchpad" tab, it says to click on the icon to access my touchpad settings. However, when I do click on the icon, the window just closes, with nothing happening.
I've tried uninstalling and reinstalling my drivers, but that hasn't worked for me, so I was wondering if anyone might have a solution to my issue?
Also, all I want to do is disable the "tap to click" function on my touchpad. If anyone has any alternate way that I can use to disable that function, I would very much appreciate that.
Lets see if this thread can stay on-topic..... I will try to give enough details to avoid having someone stamp it all over with "ILLEGAL"
I KNOW that people have installed Vista on the D610, AND had it work successfully. Not speedy, but whatever. Even if I get it to work, I may hate it, but I am not the one who has to use it.
The driver non-support mentioned by some has apparently not been an issue, presumably because drivers for most necessary things will work on the 610.
Again, I KNOW that it has worked. THAT IS NOT A QUESTION.
The problem is why it does not work in this case.
So, trying to install it off a STORE BOUGHT COPY of Vista was not successful, it didn't complete.
Also, trying AS AN EXPERIMENT to install it from a Dell disk for the most similar computer I have that was sold with Vista also did not complete. I had assumed that the store bought was bad, but since this computer is the only one it was ever tried with, AND the other disk didn't work either, that may not be true.
Yes the drive is perfectly fine.
The error it comes up with is that the computer is not ACPI compatible. I am instructed to upgrade the bios.
The bios is the latest available.
The bios also does not have ANY settings that appear to be ACPI related.
The standard things that are mentioned about hitting F7 etc, etc, do not seem to apply, yet they are specifically returned in searches related to D610 and vista. It seems to be a problem of "not holding the mouth right" when doing this install.
Any suggestions on how to access the bios or other settings that are needed to be changed to do this?
The fall-back is to stay at XP set to file icons (not list/details) , and the most "Playskool primary color large icon" settings to make it look close to Vista. But the user will have then both a Vista desktop, and an XP laptop, and may become somewhat confused.
We are having to make do and defer hardware purchases. We have tried to add RAM to a Latitude D610 to improve user performance. There is a 2GB stick plus a 512K stick. It seems that A06 (10/12/2005) is the most recent BIOS version. BIOS only recognizes 2GB. Windows recognizes 2.5GB, but states can only use 2GB.
Is there anything that can be done so that it could recognize the 2.5GB or even 4GB ( 2 x 2GB), within the 32 bit windows limitations of course?
and i cannot write ANYTHING to a disk as it reads it only as a mass storage drive much like a thumb drive. and when i try to open anything on it, it says there is nothing on disk and says i need to format disk to use. and even with an empty disk it says the same thing and it doesn't give me an option to format an empty disk....someone have ANY IDEAS!!!! this is the worst product i've gotten from Dell...and very unhappy with this result!!!
My Inspiron N4020 laptop has been working fine until I tried to boot it tonight. The screen stays black and it emits 4 beeps, a pause, then 4 beeps again. Any help would be appreciated
Had a HD crash on a N5050 laptop and had to install a new one. I didn't have a backup so I installed Win 7 from another system disk but Windows did not accept the old product key. What should I do?
Hi,
I want to to buy a laptop and hear these options i3 /i5 /i7 processors and SSD / SSHD - Solid state drive / Solid State Hard drive. I just want to buy the laptop for home purpose, web browsing, just some apps, like MS office, Accounting- quick books, Sage,programming - VB,Java, connecting to remote computers/consoles.... Maximum I may see some youtube videos and no high tech games as such. I understand the technology is going fast and very soon there may be i9/i11/i13 ( lol ) processors and start a re-investment as I have a kid who may need advanced computer in another 4-5 years span time.
a. Can I go for i3- win 8.1 which can save me money at the moment and does it have any impact in slowness with the machine & internet world?
b. The SSD/SSHD - is it possible to connect with external hard drives like Seagate?
What do you recommend?
Thanks
Regards
KrishSri
I suddenly couldn't find or search for network on my laptop some days ago till this moment and if i want to switch it off,it shows me a warnung that some other people are logged on onto the computer and switching off might cause them to loose some information.
Could someone help me cause i am thinking if my laptop has not been hacked..
Also i my Bluetooth and where to turn on or off wifi .
Thank you..
I just got this laptop and I keep hitting roadblocks with trying to re-install the factory image to a smaller SSD. The image is only 12 GB but the Dell Back up and Restore says I need to upgrade to a HDD of the same size for it to work. The SSD came from another laptop so I know it works and I wiped the drive before moving it to the new laptop. I also tried to just load the factory image on it but I get an error saying "dell backup and recovery error 0x400110020000100a". I have also tried to get the Windows 8 key using Belarc Adviser and try installing a regular windows install but the installer won't accept the key.
SSD drives really ought to be standard issue in any laptop so I'd like to get this working or else I'm going to return the laptop. Frankly my experience with this new Dell has been pretty bad ranging from the customer service, purchase process, delivery, and now upgrade.
I know there have been previous threads about 15z battery issues, but mine is actually completely failed. On startup, I get a system error message indicating the battery has failed and will no longer charge.
The error also pops up when windows starts to further indicate the battery has failed.
Since Dell doesn't sell the battery (as far as I can tell), I purchased one from an Amazon seller. After install, the startup message changed, but it only indicated the battery was not a Dell battery and could not be charged. BIOS and everything was already up to date, so the seller just took the battery back and now I'm back to the original.
What's the deal, Dell? Why is it so hard to get a replacement part? Only two years after dropping more than a grand on a laptop, and my mobility is reduced to 6 ft from a power outlet? I expected more.
I have bought about 10 Dell laptops in the past for me and family members and I now need a new quad core one for myself. I want a quad core as I do video editing and may play games, and it should be useful for longer. I am happy with a refurb as it gives me more bang per pound.
The reviews of the L521X when it came out in mid 2012 were glowing, reading those alone I would love to get one. However the problems with overheating, throttling and the Wifi connection appear to be quite overwhelming. There are over 650 pages on this thread. On the Dell community site I see similar tales of woe and interestingly, Dell technicians responding promptly to queries which is something I haven't seen in years past.
I also notice that on Dell UK now they don't offer the L521x with i7 anymore, i5 is the highest - does that suggest that Dell knows the chassis can't cope with the heat ?
I am keen to stay with Dell, if for no other reason that there are Dell power supplies everywhere in my and my family's houses.
I have seen other brands which are tempting me, Asus seems to have a good reputation for quality as an example.
Has anyone had one of these units with i7, worked it hard and had no issues ?
How long does one have to return faulty units bought through Dell Outlet for a refund ?
All advice welcome.
Mike
