Hi,
My Inspiron N5040 laptop's hard drive is corrupted (error message 2000-0142). In order for me to retrieve my files, I need to install the drive into my Inspiron 580s desktop to do a backup. Can someone please give me instructions on how to do this? Thanks so much!
Recently, I've noticed that when I charge my laptop is only charges to 99% and never 100%. It also starts to make a buzzing noise around the battery port when it reaches 99% plugged in.
Hello,
I have an inspiron 7720 that i have had for probably 2 years or less. Recently, if i set the laptop down while its on, then pick it back up, the screen with either start flashing different colors, go completely black or go completely white. While this happends you hear the CD drive go into max speed. Huh???
I have tried picking it up at different locations, and cannot find anything conclusive that would show picking it up in a certain place would cause this.
This has been happening for a couple months now. I think i am out of warranty, any help on this? thanks
I have a Latitude E6500.....about 2 months ago it started "not connecting" to wireless in my home. Sometimes it would connect and sometimes it wouldn't. Now it won't connect AT ALL and I am having to use an adapter. What could be wrong? It is current on updates, etc. HELP!
WORST CUSTOMER SUPPORT IMAGINABLE !
We had a new inspiron delivered on the 24th December 2012. In the middle of March (2.5 months later) the left hand hinge broke one day when closing the cover. This separated the lid from the base on that side. Since the computer had only been used on a DESK and had never been dropped or otherwise mistreated, we were very surprised and found this a right nuisance but fully expected a rapid repair under guarantee from DELL. A technician talked to my son, insisted that he'd broken the cover and said that breakages were not covered by guarantee. We then spent two months arguing with customer "support" who refused to understand that the cover was not broken, and that we had not "broken" our computer, and just insisted that we pay for the repair. This was without any inspection of the machine.
After 6 weeks of this runaround we really needed a computer and were forced to replace the effectively unuseable two month old DELL computer with a different machine (we don't buy a computer unless we need it). We’d warned Dell, but why should they care? They certainly didn’t decide to proceed any more quickly or effectively.
After seven weeks, seven or eight emails, two phone calls, a couple of twitter messages and a reply to a “customer satisfaction survey” (not satisfied; computer not mended) we finally came to an arrangement whereby they sent a technician to the house to repair the machine. The technician brought a cover, and when he saw the computer asked: “but didn't you tell them it was the hinge, not the cover?". Yes we had. Repeatedly. My son said that he'd said that at least five times to the technician on the telephone; I'd sent several emails, in the end with capital letters. We'd sent a photo. Wasted journey for the technician, wasted morning for us. He ordered a new hinge and returned the following week to install it. The replacement cover went back to DELL along with a message from the technician that he didn’t believe it was a “breakage”. No apology from Dell for their faulty diagnosis, failure to repair their faulty "guaranteed' equipment for weeks and for their outrageous demand for payment for something that should be covered by their contractual guarantee. This was not “breakage” due to “accidental damage” or “transport”. Any inspection of the hardware will show this totally unambiguously. Nor can it be described as normal wear and tear in a two month old portable.
Unfortunately the replacement of the hinge, and removal and replacement of pretty much every other component in the computer to install the hinge, left the computer unable to boot. It just hung on the DELL logo. Dell customer support asked me to validate an intervention to replace the mother board (under guarantee this time). Well, I'm not a Dell technical expert, so it was very unclear to me why a computer that runs its diagnostics, and doesn't find any problems in the hardware, might require a new mother board. So I refused, saying I had no time for a third morning off work, that I wanted an agreement on compensation and an extension of our guarantee to cover the weeks without use of our computer, and that I didn't believe it needed a new motherboard. Another ten days delay and a further seven emails to your customer support.
Last weekend I got fed up with looking at the non-booting computer, so I hunted around your forums, found out how to fix the problem and fixed it. So I have saved Dell the cost of a new motherboard and the cost of sending a technician here to install it.
Last night I spent 45 minutes on the phone arguing with your customer support that they'd made a faulty diagnosis that had cost me hours and hours time, cost my son lots of time (it's a machine essential for his work and he had to transfer everything to a different - lower spec - computer) and meant that we'd had to replace the computer and that I expected a decent commercial gesture and the time back on my guarantee. I pointed out that their technician had made a SECOND faulty diagnosis of our machine and that I'd fixed it without changing the mother board or having a technician round. I sent them photos of the computer before, during and after repair, and photos of the defective hinge that the technician left me (more time).
Today (15 May) Dell have agreed to add two months to our guarantee (why isn't this automatic?) and they're offering my son, who is not a child and uses this computer for work, a… batman game as compensation. I'm certain this post will be removed instantly if I type what I really think about this. Is Dell a serious company? Professional? Or do they just take the <ADMIN NOTE: Substitute character removed as per TOU>
It seems, from my conversation last night with customer support, that Dell have a default position towards customers: many customers lie, so any hardware that fails isn’t repaired under guarantee unless they have “reports of problems” with the same model.
SUMMARY. Unreliable hardware, and appalling customer support.
I also note that Dell have not, despite me suggesting it several times, requested the broken (totally jammed and in two parts) hinge. SO... does this mean that Dell knows all about the faulty hinge issue and prefers not to abide by their contractual obligations to customers? does it mean that they would rather not know about the fault? or does it mean that they still consider us total liars even after the report from their technician? It certainly seems to me that any reputable company would want to investigate. And Dell, with this appalling behaviour, has lost us as customers, has lost many of our friends, colleagues and neighbours as customers, has lost my business workplace as customers, and has cost themselves a vast amount of time dealing with my emails and calls over the last two months.
So I see that this is apparently pretty common... My laptop hinge, by the power button, came apart last week. It looks like all the screws just stripped out, but the only way to replace/tighten/whatever them is to completely disassemble the lid. I just don't really feel like getting into all that. This seems so common online that there has to be some kind of issue with the design.
Does anyone have any advice? I would almost attempt to fix myself if someone had some guidance to help me through it. I have taken apart plenty of laptops, but my classes start in a couple weeks. I don't want to get in the middle of something that I can;t finish before I need to be ablr to use my laptop daily.
I think Dell needs to look into this problem. When I googled it, I got a ton of results from people with the same issue.
Any advice from Dell or anyone that has done this before?
i have followed the instructions:
Clied on My Account
Clicked the check box to accept the terms and conditons
Clicked on Register System at the bottom of the page.
Then nothing happens afer that. I need to download the Dell Webcam Central software. I have tried other ways of finding the download but all I find is driver updates. can you guide me to the correct web page?
I have uninstalled the webcam and cannot now install it.
We just recently sent in our laptop for repairs. One of the repairs included Dell replacing the battery. We plugged it in and it is showing as " No battery is detected". I went into the control panel to see if there is something I need to turn on but not seeing in anything. If we unplug the computer it is off immediately.
Any advise is very much appreciated!! Thanks in advance for your help.
How can i fix this problem: my laptop is a VOSTRO 1520, i use Window 7 Pro. i received a error from my Devices and Printers, my COMPUTER said that MASS STORAGE CONTROLLER Driver is wrong, and i can't fix it. i can't find a manufacturer too for support.
I just did a system recovery on this laptop following a destructive virus. I did a complete system recovery and it seemed to be okay. After re-applying a whole bunch of MS updates, the system restarted, but wouldn't boot. It went into Windows Boot Manager and prompted me to insert the Windows install disc, along with the following:
Status: 0xc000000e
Info: The boot selection failed because a required device is inaccessible..
I ran the diags from the partition and the pre-boot system assessment ran normally. At the end of it, the box pops up that reads "Booting Diagnostic Utility Partition. Press any key to continue." I hit a key and the message appears on top that reads "Remove disks or other media. Press any key to restart". I do that and I get a blue screen with the message "Running MATS Test - Pure call!" on the bottom.
Does this mean there's a hardware failure? If so, how can I determine which component? If not, any other ideas? Thank you in advance.
How can i activate my laptop's bluetooh?
Hi All,
I have a dell xps l702x laptop, and since I got it it has been plagued with charging port issues. It is now a month out of warranty and once again the charging port has gone. It still charges, but the black part inside the charging port has snapped and come out, so I highly doubt its safe. Has anyone had these issues before, the first time it didnt charge for no apparent reason, the second the internal part holding the port in place snapped and this time its the port itself.
If so, is it likely that I will be able to get some form of replacement considering the fact that I have had so many issues with it?
Thanks
Martin
Hi,
I have laptop Dell Inspiron N4010 and it has Intel Core i5 processor with speed 2.53 GHz on it.
Every 2 months I will clean the fan because it started to be overheat.
Yesterday, I have cleaned the fan and use Pre-boot System Assessment to test my laptop.
I found that my laptop is shutting down by itself when the Pre-boot System Assessment is running.
Before this, I always able to solve overheating problem by cleaning the air vents.
I hope someone here can help me to solve this problem.
Any comments and suggestions are welcomed.
Thank you.
Hello everyone. The laptop mentioned in the title is my daughters. She has been experiencing this issue whenever she is playing games or watching videos. Since she told me about it, I took it apart and blew the dust out of. There was not much. Then I watched some tutorials on you tube and it showed where someone had turn the maximum processor state from 100% to 99%. I have not had her give it a trial run yet but just wanted to know if anyone has heard of this issue and knows what to do about it?
Thanks,
Frank
So i had to reset my laptop otherwise it just kept on crashing. Now i have no microsoft office(i had the basic like powerpoint, publisher and word), anyone know what i should do? Or do now have spend a massive £100 or so on office? thanks!
Hi all, appreciate in advance any help you can provide.
Today my 5 year old XPS1530 froze with a distinctly video chip look. The screen locked with all sorts of strange lines, etc. After rebooting, no display on the LCD. I can increase or decrease the backlighting, but no display on screen. I here windows boot, I can enter my password and I can tell everything is happening correctly, I just can't see it.
I connected to my TV via HDMI. I get a very low res display. 640x480 and no option to change it. In advanced settings, Adapter tab, everything is listed as "unavailable". Ie- chip type, DAC type, adapter string, bios information- all say unavailable.
Then below that it says:
Total Available Graphics Memory: unavailable
Dedicated Video Memory: n/a
System Video Memory: n/a
Shared Video Memory: n/a
So what do you guys think? And what should I do? Thanks everybody.
I am having very strange issues with my keys jumping as I type. these are the keys that are affected (on the qwerty keyboard):
T\Y
G\H
B\N
I'm thinking it's a hardware problem. The laptop is two years old and I have a 3 year premium warranty on it. The tech support people have tried to get me to do a factory reset, but I'm not in the mood to reinstall everything that's on my machine. does anyone in this forum have any knowledge of or anything similar happen to them? if so, how did you resolve it?
thanks so much for your suggestions.
I have my laptop(Inspiron n5010) purchased 3 yrs before.
It was working alright since my date of purchase.
Suddenly when I was working, my system turned off, prompting some thing abt display in a blue background and vanished
before I could manage to read. Now if I press the power button, I could just able to listen to annoying
8 beep sound repeatedly nothing else.
It will be very much appreciated if any one can provide solution as I need my laptop badly for my academics.
Can I buy blue ray disc drive for my inspiron 15 3521? and install it by myself? Where to buy? please help me.
