Service Tag : <Service Tag removed> 

Ownership Transfer is complete.

Problem : Some keys not working on my laptop. [ ESC, F4, F5, F6 ] these 4 keys do not work.

The customer care in India tells me that they cannot repair my laptop because the keyboard is not available in India.
International Support cannot do anything as the service tag is already transferred to India.

Before buying this laptop I had a chat with the dell USA, Who confirmed that if I transfer the ownership to India the warranty will be covered from India.

I have attached the dell chat

I want a solution to my problem or I want to return my laptop.

I thought dell would be the best laptop but this is a complete mess


Debashis Bose