I wanted to buy a new laptop and found out about Dell 5577 on the internet. I wanted to know more about it. So in the evening, I went to nearby official Dell Store in Swastik Plaza, Vasant Vihar, Thane(W).
Over there, I met Sandeep Kanade, who is the customer representative at the store. He showed me a Dell 5577 which was on display. I tried it out for a few minutes.
The laptop was good but the display looked somewhat off. The colors were not vibrant and picture quality looked dull.
Before going to the store, I had read on the internet that recent Dell laptops have TN displays with poor screen quality. An alternative to TN is IPS display which has much better display quality.
So while I was trying out the on-display Dell 5577 laptop, I asked Sandeep if this display is IPS or TN. To which he replied that its an IPS display. Then I asked the price of the laptop. He said its 85,000 Rs.
Then I asked, what if there is an issue with laptop in first few days? He said that if there is any issue with the laptop, within the first week of purchase, he will replace it.
I told him that I will come by next morning to do the payment.
I went to the store to ask about EMI options. Over there, I again asked Sandeep, if the screen is IPS or not. He replied that the screen is IPS.
I looked at the EMI options and didn't like them. So I decided to do the payment in full and went back home to get the amount.
Meanwhile, Sandeep then sent his store assistant to get the laptop from Mulund godown.
He told me that once his assistant is back, he will call me on my number.
In the evening, around 6PM, I got a call from him asking me to come to store to collect the laptop and make the payment. After reaching the store, his assistant unboxed the laptop so that I can check if everything is OK.
The display still looked off and I once again asked Sandeep is the display is IPS or not. To which he again said thats it's an IPS display.
I confirmed with him that if there is any issue with the laptop within first week, the laptop will be replaced. To which he said yes.
Then I made the payment of 85,000 Rs and took the laptop home.
That night, I was watching videos on YouTube and noticed colors are looking dull. I played videos on 1080p and the quality was still poor. I also watched Netflix in HD and the issue persisted.
Then I finally checked the Dell website for info on 5577. It was clearly written on Dell India website
"See every move your character makes with a FHD (1920x1080) anti-glare TN panel display."
Next day around 12:30PM, I called Sandeep(the Dell Store representative) and told him that the display quality is bad and colors look dull.
I again asked him if the screen is IPS or not. To which he said the display is IPS.
I took the laptop to Dell store at 2PM. There I asked Sandeep to call some technical person who actually knows about the laptop.
He then called one of his contacts to confirm if the screen is IPS or TN. The person on the other end of the phone said its a TN display.
Now Sandeep CHANGED HIS STATEMENT and says that its a TN display.
He then goes on to say, that he had said its an IPS display only once since I asked him only once.
This guy is trying to bury his head in the sand by ignoring that its a serious issue. It was clear that I have been cheated into buying a Dell laptop.
I confronted him that he earlier said that the display was IPS but I got at TN and I wanted an IPS display. I have been asking this from the moment I entered the store if the screen is IPS or not. I have asked this on multiple occasions to which every time Sandeep confirmed that its an IPS display.
I have read on the internet that IPS display is better than TN that's why I have been asking about the display from the moment I entered the store.
I told him that I want IPS display. So just the replace the display. To which he called the same technical person on the phone and asked if Dell 5577 comes with an IPS display. The person on phone said that Dell 5577 doesn't even have the option of IPS screen.
I clearly told Sandeep, that he promised a Dell 5577 with IPS display and the one that he sold to me is not with IPS display. If he would have told me that this model doesn't come with IPS display, I would have asked him to show me another one. But instead he promised me one thing and sold me another.
At that point, I said, I don't care about any of this just give me the IPS display. He then said, that he will refund me the entire amount.
I told him since he has made such a mess, the least he can do is refund my 85,000 Rs. He repeated that he will refund me the entire amount.
Once again, he called the same technical person and asked him how to initiate a refund. The person on the other end said that amount can't be refunded since the warranty on laptop has started.
This is ridiculous and irresponsible. One minute ago, he himself says that he will refund the entire amount and now he says he won't be able to refund it. He doesn't know about the laptop or the policies. Does this guy know anything at all?
I reminded him, that he himself said if within first week there's any issue he will replace the laptop. Even though this is a scam, he is neither replacing nor refunding.
On top of that, he even bragged, that has done many sales in the past and the display issue which I am describing is not an issue at all. Many customers have bought laptops from him and no one had any issues. How is any of that relevant?
Not even 24 hrs after buying, the official Dell Store representative goes back on everything he promised. How am I supposed to ever trust Dell again? When the representatives are changing their statements as per their convenience. And not giving a *** about the customers or their hard earned money.
I have had enough already. Kindly look into this case and refund my money.
