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WD15 Firmware update - no Thunderbolt

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So, brand new WD15 connected via USB-C to an Inspirion 7000 7278 laptop under Linux. No complaints with the display, ethernet or USB-ness. I did notice, however, that there is a newer firmware available. No biggie, I boot into windows and attempt to flash the update. And then I get the 'no thunderbolt dock found cannot flash...'

So, just how are we supposed to flash firmware on the dock if we don't have a thunderbolt connection?

John


XPS 12 9250 and WD15 with HDMI Video

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Everything works on the dock but video.  I had it working by installing all the suggested drives and it di work for one day but never again.  Called support and they had me run the things I had already tried then asked me to call HP about my monitor. 

I have a standard HP2159m monitor plugged into the HDMI port.  But every time I try to turn on Multiple Display in the Intel Graphics, it only shows one monitor.

Any ideas will be tried!  This screen is ok for limited mobile use but for business use, everything is too small.

Thanks!

error code 2000-0147

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i have a dell latitude e6410 and it is showing the error code 2000-0147. what are the proper steps to fixing this because i tried to go on dell.com/support to run a diagnostic test because it worked the last time my computer showed the black screen when i had to update the video driver and bios. 

Battery Status

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Good morning , i just bought this laptop last sunday. I encouter this kind of problem that i could'nt see the battery status in my task bar. Can you help me please to find it?

Vostro 3400 bios update failed

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My computer has been failing the fan then I found in a tutorial that had to update the bios to be able to configure the speed. When updating through Windows, the update program rebooted the pc but the leds were on and the black screen for a long time and did nothing else.

Try to turn off the computer by pressing the power button but nothing happens then disconnect the battery.

Then I turned the computer back on and the multimedia LEDs lit one after the other and the screen did not turn on.
I have tried several things to fix it that worked on other Vostro models but for my case they have not worked.

en.community.dell.com/.../19593398

www.cnet.com/.../

Could someone please help me?

My laptop starts beeping when turning it on, but never properly starts

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When i press the start button, it turns on for a moment, then shuts down and starts beeping. I have counted 8 continuous beeps, then a pause, then another 8 beeps, and so on. What is happening?

Also, my model is a Dell inspiron 15 5000 series.

Thanks in advance.

Abrupt shut down

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Hi I have a dell N5010. I have updated it to windows 10.

Recently when the laptop was at ideal, it abruptly shut down. When i hit the power button, it started but after nearly one minute, it happened again. This kept going on and on. It still does happen even if I press F12 and open the setup options. This happens not mater what mode I start it up in, after like one minute, it shuts off abruptly.

Can anyone help?! 

XPS 13 9360 Windows 10 random hangs and cursor lags

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Hi all,

I have the XPS 13 9360 model with the Core i5 7200U CPU. I really like the laptop but I face the following problem. In Windows 10 home edition, it suffers from quite frequent random freezes and hangs.

This happens mostly during browsing (I am using Chrome Browser), but less frequently on other programs such as Skype. During the hang the cursor lags and the whole system becomes unresponsive for a few seconds. It is like running a really slow computer. I have also noticed that if it keeps on for more than a couple of seconds, there is also a hardware delay... For example while hang the Caps Lock key isn't event immediately responsive to turning on and off...

I am using Bios version 1.3.2, do not have anything extra installed (except for the default provided McAfee) and have a Dual Boot Setup also running Linux Mint 18.1 Please note that in Linux I have no such problem! This happens in Windows and mostly during chrome browsing...

Anyone else also facing this?

Thanks


Dell Inspiron 7000 Series, Recent Bought, Light Bleeding/Dead Pix

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I bought a Dell Laptop, Inspiron 7000 Series off amazon. Was trying to find a direct email but wanted to know my options. 

I bought this laptop less then a couple weeks ago off amazon. Its really amazing other then the fact that its screen seems not very durable but it works. There is quite a bit of backlight bleeding on the bottom edges of the screens which is specially noticeable when the screen is black. Upon closer inspection i see, about 1-2 dead pixels upon the edge. I dont know if the dead pixel(s) are to much of a deal seeing how its literally on the edge, but the light bleeding seems to be very noticeable.


Image 1

Sorry for the poor image quality but you can see the blotchy light at the bottom of the screen, all across the bottom. There is a slight bit on the edges of the right edges too.

Is there a way to fix this? What are my options? It makes me pretty concerned and I guess a bit insecure.


Previous to this laptop, one was shipped to me, worse conditions, completely damaged. The entire 1/4th of the screen was dead and blocked out. Had to ship it back. 

Thanks, Appreciate any feedback.

Meaning of "Last Updated" in Driver Download pages

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One thing that I have wondered about from time to time is whether I have the latest drivers. I can run the automated scans, but sometimes I wonder whether they may miss a driver for some reason.

e.g. The "Last Updated" and even "Release Date" fields may appear to be newer than an installed driver.

Is "Last Updated" actually when the driver download page was last reviewed? Or does it indicate an actual change to a driver?

Is it possible for a driver version number to be up to date but a driver be re-released to install an updated firmware? e.g. Intel Rapid Storage Driver may have a version number 10.1.0.1008 A07, and looking at my system I can only easily verify that the first version number is matching - I wonder if A07 is a firmware version number and that I could perhaps have 10.1.0.1008 A04 installed?

Keyboard issue

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- when I press shift key left, my lappop is displayed letter 'SFJL' or 'SFJLk' on Microsoft  Office 

- when i press shift key right, my lapptop is turned on Caps lock

any solution?

Dell inspiron 15 3567 wifi adapter problems

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Hi, in order to get wifi adapter working, you need to download and install atheros ac11 adapter driver which is not in win 8.1 x64 dell drivers section!!! Second step you need to download atheros ac11 adapter driver which is in win10 x64 drivers section. I'm using win 8.1 x64 and i did those steps i mentioned before. Didn't get any luck with win 7x64 so i was forced to install win 8.1

Latitude E5470 - Battery 5% not charging

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Dear all,

I have a Dell Latitude E5470. It is 13 months old. I'm experiencing a very annoying problem. During the last weeks, as soon as I turn on the PC, the battery led starts flashing orange, very rapidly. Once I'm in Win10, the battery icon reports that the battery charge is 5%, but it is not charging. If I try to turn on the PC without the power supply, it doesn't start at all, as any battery is pugged in.

I tried several solutions I read and found on the forum (remove/add the Microsoft ACPI, turn off the PC and remove the battery, update the BIOS, etc.) but none of these succeded.

The BIOS says that the battery is plugged in, but there is a "communication error" so that the status of the battery cannot be identified, whilst the power supply is correctly identified (it reports "90W"). The ePSA diagnosis ends up with an "ePSA 4300-19 - Alert" that says: "Battery - The battery is not installed" and "Error code: 2000-0131".

Honestly I'm running out of ideas other than send the PC to the assistance: that means tens of days of inactivity...

Regards,

Vincenzo Suraci

Inspiron 5567 Screen

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I'm thinking about buying a Inspiron 5567 with a full hd screen, 256gb ssd and a i5 cpu. According to dell's webpage, the display has a "antireflective coating". I was wondering if this means that the screen is matt, because in some reviews the screen is described as glossy. Dell also doesn't clearly mention if this laptop has an IPS display. Does anyone have the answers to these questions?

Charger compatibility

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Hello, would appreciate advice, please. I have an XPS L502X - would a LA65NS2-01 charger be safe to use with my laptop? It works with this charger, but I don't want to cause any damage since it shows different values for the electrical input and output to my original charger. Thanks for your help!


Dell Inspiron 7567 UHD model problem with 4K Video on Youtube

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I buy the new Inspiron 7567 that come with i7 7700HQ + 8GB Ram + 1050Ti + 4K UHD IPS Screen

But when install the latest version of Windows 10 Pro 64-Bit and latest driver update from dell website that search by Dell Service Tag.

When i played the 4K video on Youtube (Chrome and MS Edge) is not smoothing have lag every 10 sec.

No problem with 1080 or 2K res.

Anyone see the same problem like this? I think this HW spec should be fine for playing 4K video?

Issue with XPS 15 (9560) with Samsung 950 Pro

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Hi.

My XPS 15 came with a Toshiba SSD and I'm attempting to understand how it could be that the newer XPS 15, with faster and newer CPU could be so much slower than my older Gigabyte Aero 14.

Doing a video conversion shows that the XPS 15 is much faster than the Aero 14, by about 20% (pure software conversion).

Yet, when I compile the project I'm working on: almost everything identical the Aero 14 takes 24 minutes while the XPS 15 takes 38 minutes.

Changing the BIOS SATA from the default RAID to AHCI shows the time drops to 28 minutes, which is much better but still slower. (Why would dell use RAID by default for a NVMe drive, that disables all the NVMe goodness such as queues and cache)

The only difference I could think of was that I put a 512GB Samsung 950Pro in the Aero 14, so I took that SSD and put it in the Dell.

After installing all the drivers, I found that the XPS would become unresponsive after about 20 minutes. The mouse cursor would still be working, the capslock working (so I know the kernel hasn't crashed). Even hovering the mouse over the Windows logo in the bottom left corner would make it change colour.

Yet, everything else isn't responsive. Can't select a window, can't switch app, ctrl-alt-del does nothing.

So I erased the 950Pro and restored the system from zero using the Dell XPS recovery drive.

Even after restoring and setting everything as new, I continued to experience the same problem: after about 20 minutes the laptop becomes unresponsive...

BIOS has been updated to the latest version (1.1.3). This is both with the BIOS sete to AHCI or RAID mode.

Any ideas on why that could be the case?

Thanks in advance

PS: When you restore from the Dell recovery partition, make sure you put back the BIOS into RAID mode, otherwise it starts rebooting in a loop forever.

Dell Vostro 3560 TouchPad works but buttons don't, TouchPad tap to click and two finger tap to right click stopped working

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Dear Support,

I have a Dell VOSTRO 3560 laptop that has an Elan Tech SmartPad touchpad. I like its responsiveness very much.

Unfortunately, I recently spilled a bit of coffee and some of that went under the touch pad left and right buttons. The buttons stopped functioning but the touch pad itself is still very good.

Even before the spill I rarely used the buttons. I always used the touch pad to tap to click and two finger tap to right-click.
Strangely though, after the spill when the hardware buttons stopped working, the tapping on the touch pad also stopped working.
I made sure that the touch pad still can do tap clicking by uninstalling the Dell TouchPad driver and reverting to the Microsoft Mouse PS2 driver. In that case I can use the tap to click feature but only for 1 finger tap. I do not get any other feature as the driver is the simple generic MS one.

My question is would it be possible to still use the Elan tech provided (Dell TouchPad) driver and somehow configure it to accept the tap to click and two finger tap to right-click? This in addition to all the remaining scrolling and gesture support that the driver implements? I tried all the Dell Touchpad settings applet but nothing changed. Perhaps a registry value setting in the section for the elantech?

What seems to be happening now is that the driver is doing some hardware diagnostics, determining that the hardware buttons left and right are not working, and consequently completely disabling left and right click commands, even those that originate in tapping the touch pad.

Also I would like to add that at one point I connected an external keyboard that has a touchpad and I noticed that while using that keyboard's touch pad, the Elan/Dell TouchPad 1 finger and two finger taps also started working. This continued until I restrated the laptop. After that I couldn't reproduce the same situation. But to me this was a sure indication that we have a software issue that can be adjusted to get the tapping to work again with the Elan/Dell TouchPad driver.

P.S. I have Windows 10 Anniverssary Edition installed. I also tested by booting into Ubuntu Linux but the latter doesn't have native support for the Elan/Dell TouchPad it seems.

Any help or suggestions are greatly appreciated.

Thanks
Roger

Can't run LoL on lowest setting with my Inspiron 3542 anymore!

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I'm using a Dell Inspiron 3542 with 4GB DDR3L, i5 4210U, 5400 rpm HDD on my college!

I used to be able to run LoL at Medium just fine (Above 5x FPS) at 720p, but now I can't even play at lowest setting (<20 FPS)?
My Laptop only have Intel HD Graphic, but I did run TES: Skyrim as fine as LoL, but somehow this happened and I have no idea why?
I tried to restore default BIOS, reset my PC, reinstall Windows, but they didn't work!
Please help me! :"<
I really want a new Laptop, but I don't want to use parents' money, but I can't live with this laptop anymore, it's really awful trying to run Android Studio on it!
Thanks!

Dell XPS 9550 Black Screen, no Dell logo after failed Windows 10 Update

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After a failed Windows 10 Update, the laptop will not boot. I tried SAFE MODE and since then the machine just stays black. I cannot get it to boot!!

I have tried:

- Holding down power 10 seconds and trying again.

- Spamming F12, F8 keys to no avail.

- Holding CTRL+ESC and then plugging in AC and still nothing! Just a black screen!

Please help me! Machine is well out of warranty now.

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