Recently, (Sept 4, 2013) I had a service call by a Dell representative replace the motherboard and keyboard in my R17 5720 laptop. The work was done quickly and competently. After the work was done, the tech checked all USB ports for functionality by inserting the transmitter for my wireless mouse into each USB port. They all worked properly. After using the laptop for about 1 week, I had occasion to connect and external HDD to a USB port. I connected it to the single port with PowerShare. The external drive was not recognized. I tried another port and it worked normally. After further checks, I determined the PowerShare port to be no-functional. I ran a Google search and found this particular problem to be not unknown. One recommendation was to update the USB drivers. I checked on the Dell site for drivers and found mine to be up to date.

An additional confusion factor. I have a powered USB Hub which when connected to the PowerShare port works just fine??? 

Regards... Ray Heath

How do you replace the memory in XPS l322x?

Thanks in anticipation.

Believe it or not I cannot do this. If I press F8 or FN + F8 nothing happens but Windows 7 just boots normally. how do i access  the start up menu which lists all the repair options ?

i tried removing the static mentioned on the forum but still its not working. when i connect the AC power the power LED get ON for few seconds then turns Orange and then get off and also screen light once for 1 second. Please help to resolve the issue.

Hello,

I am using Dell Insiprion 14z 5423.The problem is when I troubleshoot 'Hardware and Device' it shows 'Hardware changes might not have been detected'..And also I am not able to connet my Bluetooth Headset..

I have a Dell 14r and i am trying to run Windows Defender Offline. For this I need to access BIOS setup but I am unable to do so. The initial screen shows F2 as setup key but it dosent let me enter. Pls help.

I have a ST tablet that I bought and hard drive failed and do not have recovery media.  I reinstalled Win 7 Pro that came with it and the drivers were available online.  However the software is not.  The Webcam will not work evidentally without this software.  My Dell Downloads says this tablet is not supported.  Dell is not willing to help me as this is out of warranty by 6 months.  All I want is to find a download of the correct Webcam Central that came with it or to buy a resource dvd that is for this unit.  I have tried every webcam central that I can find online and none work right.  Can anyone please advise or help?

I have a Latitude 10 running Win 8 Pro and can't seem to get the system to recognize my CAC card.  I've reinstalled the driver for the built-in reader but still nothing.  Any help is appreciated.

i have a dell latitute d610 laptop with windowsxp installed.

i recently did a new install of windows.

can anyone tell me in detail what these drivers are and what they do. and do i need them on my system. thanks

Dell Latitude D610 System BIOS, A06

Broadcom Trusted Platform Module, v.1.71.0020.0, A03
(Driver)

Broadcom 57XX Gigabit Integrated Controller, v.v6.5.2, A00

ATI Mobility Radeon X600, MobilityRadeon X300, Mobility FireGL V3100, v.8.131.1.2-050706a-025030C, A04

Hello !

I have Precision M90 with a wierd problem...

When the laptop is on battery, the screen is normal and the backlight works fine ! ( Some rare screen flickering happens)

When i plug the AC adapter in, after maybe 30 seconds of waiting, the backlight goes off ! I can still see the image but very very dark ( I have to use a flashlight to see)

I have checked every possible connections in the laptop for loose connection and everything was fine.

Could it be the inverter failing ? Would be wierd because it works without problems on battery !

Thanks for your help !

after customer service changed a small board that contain 2 usb ports and lan port . 

* all my usb , audio , communication and some other pci devices was being read as panther point , and after the customer service changed the board they all being read as 7 series/C210

* my VGA and some pci was being read as IvyBridge now they being read as 3rd gen . 

�

1 : could the 3rd gen or the 7 series is the product name for the pieces which set to work with SandyBridge  ?

2 : does the old board contain the panther chip and the new board contain another chip ?  

the model number on the ticket was not the same as my model number . so this may be not the best part for my laptop .

why a small board affect all other pieces .

3 :what is different between them . and what happened ?

here is some screen shots and then the laptop description . 

===============================

screen shots 

take a look at the product name .

1 : shots usb 0 and 1 before edting 

http://imageshack.us/photo/my-images/202/screenshotat20130424005.png/ 

after edting 

http://imageshack.us/photo/my-images/202/8qil.png/

----------------------

2 : VGA ( watch the 2 terminals on the left ) 

the photos contain 2 terminals which like cmd on windows . 

first terminal watch the product name .

the second terminal on the out put of the code : lspci |grep VGA ( its written before the end of the second terminal ) 

http://imageshack.us/photo/my-images/801/screenshotfrom201305161.png/ 

after 

http://imageshack.us/photo/my-images/22/4dcp.png/

==========================================

my computer description  ( sorry its too long , i have highlighted the product lines with a red color )

i hope an admin edit it to be as a code like other forums . 

=======================================================================================================

  description: Portable Computer
    product: Inspiron 5520 (xxx123x#ABA)
    vendor: Dell Inc.
    version: A09
    serial: (3CTLHV1)
    width: 64 bits
    capabilities: smbios-2.7 dmi-2.7 vsyscall32
    configuration: boot=normal chassis=portable family=103C_5335KV sku=xxx123x#ABA uuid=44454C4C-4300-1054-804C-B3C04F485631
  *-core
       description: Motherboard
       product: 04G65K
       vendor: Dell Inc.
       physical id: 0
       version: A02
       serial: .3CTLHV1.CN1296629H043A.
       slot: Type2 - Board Chassis Location
     *-firmware
          description: BIOS
          vendor: Dell Inc.
          physical id: 0
          version: A09
          date: 08/13/2012
          size: 128KiB
          capacity: 4544KiB
          capabilities: pci pnp upgrade shadowing cdboot bootselect edd int13floppynec int13floppytoshiba int13floppy360 int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int9keyboard int14serial int17printer int10video acpi usb smartbattery biosbootspecification netboot uefi
     *-cpu
          description: CPU
          product: Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz
          vendor: Intel Corp.
          physical id: 4
          bus info: cpu@0
          version: Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz
          serial: To Be Filled By O.E.M.
          slot: U3E1
          size: 1200MHz
          capacity: 4GHz
          width: 64 bits
          clock: 100MHz
          capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer xsave avx f16c lahf_lm arat epb xsaveopt pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms cpufreq
          configuration: cores=2 enabledcores=2 threads=4
        *-cache:0
             description: L1 cache
             physical id: 9
             slot: L1 Cache
             size: 32KiB
             capacity: 32KiB
             capabilities: internal write-through instruction
        *-cache:1
             description: L2 cache
             physical id: a
             slot: L2 Cache
             size: 256KiB
             capacity: 256KiB
             capabilities: internal write-through unified
        *-cache:2
             description: L3 cache
             physical id: b
             slot: L3 Cache
             size: 3MiB
             capacity: 3MiB
             capabilities: internal write-back unified
     *-cache
          description: L1 cache
          physical id: 8
          slot: L1 Cache
          size: 32KiB
          capacity: 32KiB
          capabilities: internal write-through data
     *-memory
          description: System Memory
          physical id: 29
          slot: System board or motherboard
          size: 4GiB
        *-bank:0
             description: DIMM [empty]
             product: Empty
             vendor: Empty
             physical id: 0
             serial: Empty
             slot: DIMM0
        *-bank:1
             description: SODIMM DDR3 Synchronous 1600 MHz (0.6 ns)
             product: 16JTF51264HZ-1G6M1
             vendor: Micron Technology
             physical id: 1
             serial: EA8138FC
             slot: DIMM1
             size: 4GiB
             width: 64 bits
             clock: 1600MHz (0.6ns)
     *-pci
          description: Host bridge
          product: 3rd Gen Core processor DRAM Controller
          vendor: Intel Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 09
          width: 32 bits
          clock: 33MHz
        *-display
             description: VGA compatible controller
             product: 3rd Gen Core processor Graphics Controller
             vendor: Intel Corporation
             physical id: 2
             bus info: pci@0000:00:02.0
             version: 09
             width: 64 bits
             clock: 33MHz
             capabilities: msi pm vga_controller bus_master cap_list rom
             configuration: driver=i915 latency=0
             resources: irq:43 memory:c0000000-c03fffff memory:b0000000-bfffffff ioport:3000(size=64)
        *-usb:0
             description: USB controller
             product: 7 Series/C210 Series Chipset Family USB xHCI Host Controller
             vendor: Intel Corporation
             physical id: 14
             bus info: pci@0000:00:14.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi xhci bus_master cap_list
             configuration: driver=xhci_hcd latency=0
             resources: irq:41 memory:c0600000-c060ffff
        *-communication
             description: Communication controller
             product: 7 Series/C210 Series Chipset Family MEI Controller #1
             vendor: Intel Corporation
             physical id: 16
             bus info: pci@0000:00:16.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi bus_master cap_list
             configuration: driver=mei latency=0
             resources: irq:44 memory:c0614000-c061400f
        *-usb:1
             description: USB controller
             product: 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2
             vendor: Intel Corporation
             physical id: 1a
             bus info: pci@0000:00:1a.0
             version: 04
             width: 32 bits
             clock: 33MHz
             capabilities: pm debug ehci bus_master cap_list
             configuration: driver=ehci_hcd latency=0
             resources: irq:16 memory:c0619000-c06193ff
        *-multimedia
             description: Audio device
               product:7 Series/C210 Series Chipset Family High Definition Audio Controller
             vendor: Intel Corporation
             physical id: 1b
             bus info: pci@0000:00:1b.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi pciexpress bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:46 memory:c0610000-c0613fff
        *-pci:0
             description: PCI bridge
             product: 7 Series/C210 Series Chipset Family PCI Express Root Port 1
             vendor: Intel Corporation
             physical id: 1c
             bus info: pci@0000:00:1c.0
             version: c4
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:17 ioport:2000(size=4096) ioport:c0400000(size=1048576)
           *-network
                description: Ethernet interface
                product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0
                bus info: pci@0000:01:00.0
                logical name: eth0
                version: 05
                serial: d4:be:d9:4a:c5:3c
                size: 10Mbit/s
                capacity: 100Mbit/s
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
                configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=half firmware=rtl_nic/rtl8105e-1.fw latency=0 link=no multicast=yes port=MII speed=10Mbit/s
                resources: irq:42 ioport:2000(size=256) memory:c0404000-c0404fff memory:c0400000-c0403fff
        *-pci:1
             description: PCI bridge
             product: 7 Series/C210 Series Chipset Family PCI Express Root Port 2
             vendor: Intel Corporation
             physical id: 1c.1
             bus info: pci@0000:00:1c.1
             version: c4
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:16 memory:c0500000-c05fffff
           *-network
                description: Wireless interface
                product: Centrino Wireless-N 2230
                vendor: Intel Corporation
                physical id: 0
                bus info: pci@0000:02:00.0
                logical name: wlan0
                version: c4
                serial: 84:a6:c8:4a:1b:fe
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
                configuration: broadcast=yes driver=iwlwifi driverversion=3.5.0-17-generic firmware=18.168.6.1 latency=0 link=no multicast=yes wireless=IEEE 802.11bgn
                resources: irq:45 memory:c0500000-c0501fff
        *-usb:2
             description: USB controller
             product: 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1
             vendor: Intel Corporation
             physical id: 1d
             bus info: pci@0000:00:1d.0
             version: 04
             width: 32 bits
             clock: 33MHz
             capabilities: pm debug ehci bus_master cap_list
             configuration: driver=ehci_hcd latency=0
             resources: irq:23 memory:c0618000-c06183ff
        *-isa
             description: ISA bridge
             product: HM77 Express Chipset LPC Controller
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 04
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master cap_list
             configuration: latency=0
        *-storage
             description: SATA controller
             product: 7 Series Chipset Family 6-port SATA Controller [AHCI mode]
             vendor: Intel Corporation
             physical id: 1f.2
             bus info: pci@0000:00:1f.2
             version: 04
             width: 32 bits
             clock: 66MHz
             capabilities: storage msi pm ahci_1.0 bus_master cap_list
             configuration: driver=ahci latency=0
             resources: irq:40 ioport:3088(size=8) ioport:3094(size=4) ioport:3080(size=8) ioport:3090(size=4) ioport:3060(size=32) memory:c0617000-c06177ff
        *-serial UNCLAIMED
             description: SMBus
             product: 7 Series/C210 Series Chipset Family SMBus Controller
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 04
             width: 64 bits
             clock: 33MHz
             configuration: latency=0
             resources: memory:c0615000-c06150ff ioport:3040(size=32)
     *-scsi:0
          physical id: 1
          logical name: scsi0
          capabilities: emulated
        *-disk
             description: ATA Disk
             product: WDC WD3200BPVT-7
             vendor: Western Digital
             physical id: 0.0.0
             bus info: scsi@0:0.0.0
             logical name: /dev/sda
             version: 03.0
             serial: WD-WX41C42S6257
             size: 298GiB (320GB)
             capabilities: partitioned partitioned:dos
             configuration: ansiversion=5 sectorsize=4096 signature=10820aaa
           *-volume:0
                description: Windows NTFS volume
                physical id: 1
                bus info: scsi@0:0.0.0,1
                logical name: /dev/sda1
                version: 3.1
                serial: 1ce5-777e
                size: 98MiB
                capacity: 100MiB
                capabilities: primary bootable ntfs initialized
                configuration: clustersize=4096 created=2013-08-13 17:52:36 filesystem=ntfs label=System Reserved state=clean
           *-volume:1
                description: Windows NTFS volume
                physical id: 2
                bus info: scsi@0:0.0.0,2
                logical name: /dev/sda2
                logical name: /media/this/F2DAFFEFDAFFADCB
                version: 3.1
                serial: be389a53-8aed-bb4e-9cdb-ec204ff3b3e5
                size: 97GiB
                capacity: 97GiB
                capabilities: primary ntfs initialized
                configuration: clustersize=4096 created=2013-08-13 17:53:19 filesystem=ntfs modified_by_chkdsk=true mount.fstype=fuseblk mount.options=rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 mounted_on_nt4=true resize_log_file=true state=mounted upgrade_on_mount=true
           *-volume:2
                description: Windows NTFS volume
                physical id: 3
                bus info: scsi@0:0.0.0,3
                logical name: /dev/sda3
                logical name: /media/this/C484FC5984FC5002
                version: 3.1
                serial: 1a1e9fc9-dc1c-724d-bbea-5f9ca5c770c8
                size: 97GiB
                capacity: 97GiB
                capabilities: primary ntfs initialized
                configuration: clustersize=4096 created=2013-08-13 17:53:13 filesystem=ntfs mount.fstype=fuseblk mount.options=rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 state=mounted
           *-volume:3
                description: Windows NTFS volume
                physical id: 4
                bus info: scsi@0:0.0.0,4
                logical name: /dev/sda4
                logical name: /media/this/DEB0F8A5B0F884F5
                version: 3.1
                serial: eada2d91-c41c-6d4d-a10d-d7bb01dc2966
                size: 102GiB
                capacity: 102GiB
                capabilities: primary ntfs initialized
                configuration: clustersize=4096 created=2013-08-13 17:53:07 filesystem=ntfs mount.fstype=fuseblk mount.options=rw,nosuid,nodev,relatime,user_id=0,group_id=0,default_permissions,allow_other,blksize=4096 state=mounted
     *-scsi:1
          physical id: 2
          logical name: scsi2
          capabilities: emulated
        *-cdrom
             description: DVD-RAM writer
             product: DVD+-RW SN-208BB
             vendor: TSSTcorp
             physical id: 0.0.0
             bus info: scsi@2:0.0.0
             logical name: /dev/cdrom
             logical name: /dev/cdrw
             logical name: /dev/dvd
             logical name: /dev/dvdrw
             logical name: /dev/sr0
             version: D300
             capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
             configuration: ansiversion=5 status=nodisc
     *-scsi:2
          physical id: 3
          bus info: usb@3:3
          logical name: scsi6
          capabilities: emulated scsi-host
          configuration: driver=usb-storage
        *-disk
             description: SCSI Disk
             physical id: 0.0.0
             bus info: scsi@6:0.0.0
             logical name: /dev/sdb
             size: 14GiB (15GB)
             capabilities: partitioned partitioned:dos
             configuration: sectorsize=512 signature=51555519
           *-volume
                description: Windows FAT volume
                vendor: SYSLINUX
                physical id: 1
                bus info: scsi@6:0.0.0,1
                logical name: /dev/sdb1
                logical name: /cdrom
                version: FAT32
                serial: 1472-20a9
                size: 14GiB
                capacity: 14GiB
                capabilities: primary bootable fat initialized
                configuration: FATs=2 filesystem=fat label=KINGSTON mount.fstype=vfat mount.options=ro,noatime,fmask=0022,dmask=0022,codepage=cp437,iocharset=iso8859-1,shortname=mixed,errors=remount-ro state=mounted
     *-scsi:3
          physical id: 5
          bus info: usb@1:1.3
          logical name: scsi7
          capabilities: emulated scsi-host
          configuration: driver=rts5139
        *-disk
             description: SCSI Disk
             product: xD/SD/M.S.
             vendor: Generic-
             physical id: 0.0.0
             bus info: scsi@7:0.0.0
             logical name: /dev/sdc
             version: 1.00
             serial: 3
             capabilities: removable
             configuration: sectorsize=512
           *-medium
                physical id: 0
                logical name: /dev/sdc
  *-battery
       description: Lithium Ion Battery
       product: DELL YKF0M276
       vendor: LGC
       physical id: 1
       slot: Sys. Battery Bay
       capacity: 48840mWh
       configuration: voltage=11.1V
===================================================================================================

Hello,

I've posted the below in another similar post, but thought it best to start a new thread in case the old one isn't monitored.

I am having an issue on my new inspiron 17R SE 7720. After re-booting or booting the pc, after the dell symbol on the screen, the screen goes totally blank (no backlighting, totally dead). I have to hard reset several times and hope for windows to boot (which it does eventually). It looks like a common problem for this model, is there a fix. I've tried updating bios, doing a full factory reset, running the F12 diagnostic at bootup all to no avail.

Can you help?

Best regards,
mark

I recently noticed ghost images on my Dell XPS 12 Duo. If a bright image on dark background stays on the screen for a couple of minutes and then I switch to somewhat dark background I can clearly see the previous image on the screen for some time before it fades away. Once I noticed it I started spotting even more subtle ghost images. I even managed to capture it in a picture with a low-end digital camera - http://imgur.com/a/RIYff (notice the tray icons clearly seen in the Win 8 start screen and even the facebook ad is visible). It is far more clear when you look at the actual screen and not on a picture. I already arranged replacement laptop (as I had other issues with this one) but yesterday I read news about mass defects in Apple's Retina MacBooks ( http://www.ibtimes.com/print/macbook-pro-retina-display-problems-apple-faces-class-action-suit-ghosting-issue-1129939 ) with practically the same issue. Now I wonder if it is possible that all Dell XPS 12 Duo screens have this problem.

So anyone else seeing this on his machine?

Suddenly the Laptop would only show a black screen. I can see  the images under special light conditions and at a special angle , but that 's it.

I hooked it up to a VGA monitor and got no image either.  But when I restarted, I  got the Dell Logo screen on the VGA monitor a few times.  But as soon as it wanted to progress the signal was lost again.

(It showed the Bios version was 4 someting... and went away after 2-3 seconds.)

My laptop barely shows anything on the screen, only way to see it is to shine a flashlight at the screen. External display works fine.. I already changed the screen but it has the same problem. What else could it be? Thanks

Sorry if I am posting in the wrong place here but it is hard to navigate this website.

So I have Dell 15r SE with pre-installed Windows 8 and i have a problem booting up my pc. after dell logo it goes to a blue screen with a message error 0xc000000f ; \Windows\system32\winload.eif (it sais that something is wrong with this file. before this it jus didint boot at all after dell logo the screen just turned on and off. i tried reset my pc with windows 8 recovery tool but i got error 0x4001001300001002 and then it restarted and the blue screen (that i described earlier) shows up.  I dont have any windows 8 install CD-DVD or USB. How can i fix this problem?

Hi, 

Just wondering if someone out there can help me. 

I have a Studio 1749 and have been experiencing problems with powering my laptop up.

When I went to use my laptop on Friday I discovered it wouldn't switch on. I took the battery out and put it back in thinking the problem could be down to static. Anyway this fixed my problem. I had the same problem on Saturday and followed the same process without any luck. I have discovered though now the only way I can switch my laptop on is to turn it on before opening the cover (screen) only then will the laptop come on. If I try opening the cover and then switching it on it won't turn on. 

This is very unusual and something I have never come across before. Before Friday my laptop worked ok and I could actually turn it on after opening the cover. 

I am just wondering if anyone else has experienced this problem or can give me some help with solutions to try and fix the problem.

Thanks

James

The track pad is soo annoying with tis laptop .....the cursor keeps on jumping from one place to other couldnt click on the exact place where v want to.........soo irritated with the trackpad.........

Help!

Dell Studio 1558. Out of warranty.

My laptop restarted after installing some Windows updates, but never came back on. Now I can't switch it on at all and the power light is flashing red / white alternatively when I press the power button. I've read through a few posts and tried:

- unplugged and re plugged in power cable (it's the one that came with the laptop)

- disconnecting the battery and power cable and holding down the power button for 1 minute before reconnecting everything

- putting the battery in the fridge for a little bit!

Does anyone have any ideas for what I can do?

Many thanks.

So, you know we've all be stuck with this terrible driver for the XPS 15z touchpad, and Dell has been completely silent.

I just confirmed with Cypress that Dell has an updated driver for the 15z touchpad that works with Windows 8 and is supposed to fix all the current issues. This conversation happened about 2 weeks ago, and Dell had the driver before I contacted Cypress.

Hey Dell, RELEASE IT ALREADY!