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Touchpad randomly stops working

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I bought a brand new laptop from Dell.  The touchpad kept crashing (it won't respond to taps and sometimes stops scrolling, but the right and left click continue to work).  After several months of calling tech support, having the laptop serviced remotely, and sending it in twice for repairs, all without success, Dell sent me a new computer.  After only four days, the same thing is now happening with the new one.  Now Dell says that means the problem is on my end.

I haven't downloaded any new programs, everything is up-to-date, and when I check the touchpad settings, it shows everything as being enabled.  The touchpad stops working randomly, on different websites and in different programs.  I never had this problem on any previous Dell laptops.  I can't think what I might be doing to cause this issue.  Any help would be appreciated. 


Plugged in, not charging help

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I have a Latitude E5440 and I just started getting the dreaded plugged in, not charging issue. It charges to about 60% and then just stops. I've tried about everything out there aside from replacing the motherboard. I noticed that during charging, it stops when power crosses charge. Not sure if this means its a software issue or not, but was interested to see if anyone had a solution.

Thank you.

Dell 3162 (2GB RAM, 32GB eMMC) items of interest

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Just to be clear Dell 3162 (2GB RAM, 32GB eMMC)

1)  Recently did the Windows 10 Anniversary Update (version 1607)
- because of the small eMMC drive - ran into problems.

Kept getting messages to do disk cleanup and use another drive.

Fortunately I had a 64GB microSDXC card inserted and was able to point to that.

Even so the update failed several times usually during the last stages of reboot and install.

This eventually got to the point where space left on the limited 32GB eMMC was not enough - even when using the other drive.

So had to find out how to do more than disk cleanup and free up space on the eMMC - found it was the steadily increasing WinSxS file that was gobbling up space - so had to find out how to safely reduce that file. and had to do searches on my desktop since the Dell 3162 was not really in a state to do anything - found:

www.howtogeek.com/.../

used:

DISM.exe /online /Cleanup-Image /StartComponentCleanup


Eventually managed to complete the Windows 10 Anniversary update.

The only hint I can give to spare some of the grief I experienced is to be in attendance while doing the update and do the Restart Now.

Hopefully without the tedium I had to go through.

2) Noticed on about 3 occasions during shutdown - the Dell 3162 said it ran into a problem and had to restart - the error shown said STOP CODE and CACHE MANAGER.

The first couple of times I just ignored it - but when it happened last night - did a bit of research STOP CODE and CACHE MANAGER usually is associated with the BSOD (Blue Screen of Death) - this is obviously not good.

Not having any more details did a sfc /scannow that was OK.

Then did a memory/RAM check using the built in Windows Memory Diagnostic - that seemed to run OK - and after reboot wanted to see the details so used Event Viewer (Windows 10 Notification also said OK - but it was real slow to show).  That revealed there was a bad sector on drive DR1 - which was what?

Immediately did a check disk on c: (eMMC) seemed OK then tried on the D: drive = SDXC card and scan and repair would not finish - Windows could not repair.

So tried at cmd level ChkDsk D: /f /r - found bad sectors but did not repair.

Checked drive was marked "Dirty" but on reboot - ChkDsk did not run, or repair the drive.

Tried things like Partition Managers from MiniTool and EaseUS - could not repair the drive...

Then eventually dawned on me perhaps it was because the SDXC card was not NTFS (it was exFAT) that was preventing the ChkDsk from finishing.

So attached a portable HDD and copied all from the SDXC.  The formatted the SDXC card to NTFS.

Ran Check disk several time and Windows did not find any errors - Copied back all the files to the SDXC card (NTFS formatted) and all seems well.  Several subsequent Check disks all ran without showing any faults.


I think for this case I used the SD card formatted with SD Association's SD formatter, so the default and compatible format was exFAT -

To use the SDXC card on a PC as a drive it probably really should be NTFS?

Thanks for reading,

Vincent

Asking about rams

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Can I put a DDR4 ram for may laptop ( Inspiron 15R 5521 )

New tricks in getting TB15 stable

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Hello,

I think I found some new tricks (in addition to the sticky Dell posts) to make the TB15 almost stable:

1. Dell doesn't supply the latest drivers. Some are Dell specific (don't mess with the Dell Audio driver!), but most are generic. I upgraded all Intel drivers with latest version found in station drivers. They have newer an also WHQL version of e.g. Thunderbolt software, Intel display, HID-drivers etc.

Same with Realtek drivers. Also update the ASMEDIA USB Hub driver to 1.16.38 (newer than Dells).

2. I had some bluescreens, and analyzing them they all pointed to the Realtek Network card in the dock. Updated drivers did not help. The fix: in device manager, go to the Realteak USB GbE controller in the Energy tab. Now CLEAR the checkbox that allows Windows to push the device into standby.

There are just two issues left: seldomely a bluescreen with "process died" (which I can hopefully get a grasp on when the Creators Update comes out, I got a hunch which process died...). And the usual USB devices not recognised after resume. But a reboot always helps.

More tipps for the TB15 anyone?

Dell E6500 Laptops with Windows 10

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I bought a used Dell E6500 laptop that has been upgradede with Windows 10 and has a backlit keyboard. The backlit feature doesn't work. BIOS is right, keyboard is seated right, and Widows Mobility Center is right. What could I be missing? THANX!

where can I find the location of my dell inspiron 17r n5721 motherboard part number.

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I have removed my bad motherboard. I want to replace with correct part number and install. Where is the location of the part number on the board for replacement?

Alienware 17 R4 NVMe options?

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Hello,

I am thinking of purchasing an Alienware 17 R4 (2016) laptop, and to cut down on the initial cost, I have been considering the possibility of getting the stock mechanical 1 TB 7200 RPM hard drive, and upgrade to an NVMe drive later.

There seems to be some confusion about the supported NVMe drives (see for instance this thread http://en.community.dell.com/owners-club/alienware/f/3746/t/19659289 

I would like to know which NVMe drives are supported by the 2016 Alienware 17 R4, and whether upgrading it myself a few months down the road would result in warranty violation (I'm guessing not), and most importantly, if this would create problems with the Windows 10 license.

I appreciate your comments!


Battery replacement for Inspiron 17 5000 (5759) integrated battery

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Hi,  I am gonna purchase the new Inspiron 17 5000 (5759).  Just wondering if I am gonna change the battery in  the future? How can I do that?  Or we just can't change it? Thank you for your help!

My Dell Laptop is bricked from a Bios upgrade.

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Model: Dell Insprion 15(R) 5537



Hello, so i was asked to upgrade my
Bios from A07 to A08 so i turned off other programms and installed it while in the middle of it my laptop restarded and i dont know why the *** it happened and now when i turn on my laptop it shows the dell logo and then goes to a complete black screen that if i move my mouse i can see the cursor with a loading logo of windows,
What i have tried: i tried holding power on button for 15 sec with end button and then dell logo came with also at the bottom corner saying F2 for options and F12 for boot options
but when i click both of them it still dosent work,and nothing happens Help plz

9550 - Thunderbolt 3 docks not connecting

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Hi,

I have the XPS 15 9550. I bought a startech thunderbolt 3 dock. It was completely dead - no sign from the laptop when I plugged it in. They replaced it. The new one worked fine for a day. Then it too was dead - no sign that it's connected. It seems unlikely I had 2 dead models. Any ideas whether there is something on the PC that could cause this? BIOS is updated, as is thunderbolt firmware & drivers.

Bluetooth driver Error Code 19

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Hi, 

So after upgrading my wi-fi card in my XPS 13 9350 to a Killer ac1535 card, the driver for the bluetooth is not working after re-boot Code 19 Error is displayed in device manager, i have tried uninstalling and roll back same Error Code 19 please help

Vostro 5568

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Hi! Can I use the SSD  Samsung 950 PRO at full speed?

Dell xps 15 No Bootable Device Found

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So the main reason why I'm writing this thread is because I'm pretty fed up. I've purchased this $2000 laptop at the beginning of this year because of all the rave reviews. Throughout the first 4 months, i've had to deal with freezing issues where my laptop would freeze after 2-3 hours and I had to force shutdown. It took them 4 months to fix this issue.

Now yesterday when I tried to boot up my laptop, I got this message "No bootable device found" after the Dell logo. I've searched through the forums thinking that I'd find a solution, but none of them worked. I came across a thread in reddit saying that I had to re-add the windows boot manager. That worked, for now. 

I don't know what kind of updates you're giving us, but I've ran out of patient for all this ***. Get your *** together Dell.

Insperion 13 5368 SD Card specs

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The posted specs for the SD card reader are pretty nebulous.  I posted to Dell Tech chat and asked about details and all they said it was Version 3.0.  I then asked what was the limit on the card size and speed it would read, to which they said 128Gig max.  However, according what I have read on line if it will do 128 Gig it will do much more particularly with Win10 and exFAT.

To cut to the chase I want to use a 256 or 512 Gig card will it work.  I don't want to spend $$$ if it won't.

 


Dell Inspiron 15R 5559 i7 Core Slow Start up

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Hi, 

I just purchased dell inspiron 15r 5559 with i7 Core processor, 16 GB Ram, 2 TB Hardisk and 4 GB Amd Graphic Card. I did not even install any applications yet, haven't started any loaded work that i bought it for. I am really irritated and frustrated, even after putting so much of money i cannot get a good fast laptop? 

I have 2 TB hardisk and transferred 500 GB data from my old laptop. Scanned all data for viruses or malwares, none found. 

Please help me out to find the problem, i am going to get it replaced anyway. I just bought it 3 hours ago. I am thinking maybe someone from dell community can help me out if its a common problem. 

Regards

Viren

Inspiron 3558 touch pad reactivates itself.

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I have seen several posts about the touch-pad re-enabling itself at random on several of the laptop models.  I have an Inspiron 3558 and I have deactivated the touch-pad both in set up and by checking the the USB Mouse box.  Guess what?  It still reactivates itself at the most inopportune times ($%%*&#&#).  I even update BIOS and (%&$#U).  As you can tell, this has made me very mad.  Almost enough to go back to HP.  This is not rocket science.  What is the fix?

Stylus for Insperion 13 5368

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is there a stylus available for this machine?

no charge!

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Hi, my XPS 13 Ultrabook stands on 12% battery charge, when I plug it in, it says "plugged in, charging" but is not actually charging! 

Can you help me please?

XPS 15 9550 Flickering Screen Issue

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Bumped into this tftcentral.co.uk article by accident. It pretty much explains the intermittent flickering I noticed in my XPS 15 9550. DELL support could not figure that out themselves.

www.tftcentral.co.uk/.../pulse_width_modulation.htm

The temp solution was then to go to my driver colour settings and decrease the contrast and the brightness. Hopefully I will not need to change the settings again.

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