Escalation Matrix For Support

June 5, 2014, 11:45 am

≫ Next: Ask : Elan Touchpad and upgrading RAM to 8 GB Dell Vostro 5460

≪ Previous: Touch screen not Working on Inspiron 15 7000 after Windows 8.1 Upgrade

$

0

0

Hi Mods

I am a very disturbed Dell customer service in India. I had a very bad experience with Dell for the past 3-4 months. I have several cases unresolved and as now my warranty is expired they is no hearing to them. Also, I am unable to get to sales for warranty extension. 

I tried calling during my office hours which is the only time you guys accept calls as there is no support for sales/technical post 6PM in India. Whenever I get connected during the day, I face numerous call drops and with no callback from the representative handling the case. You guys keep switching my calls to different departments and nobody has a solution

I do not know why is this happening . Is it because my warranty has expired?

Could anyone just let me know the escalation matrix or Service Escalation Managers here in India so that I can give it a last shot before going to the consumer courts here in India.

Hope to get back being a Happy Dell Customer.

Thanks 

Bhanu P Jain

---

Ask : Elan Touchpad and upgrading RAM to 8 GB Dell Vostro 5460

June 5, 2014, 10:29 am

≫ Next: Alienware 17 lights shutoff while gaming

≪ Previous: Escalation Matrix For Support

$

0

0

Dear Dell 

i just installed windows 8.1 pro and install all the driver on this link and my toucpad not working completely

like the scroll is not working ,rezizer and else..  

will you inform me with the correct driver so i can use the touchpad ? 

i ask my store how about upgrading ram to 8 GB

she said : "not all ram were worked whit this product, maybe ram with low voltage will work"

have dell tested upgrading to low voltage 8 GB of ram ? 

thanks you.

Alienware 17 lights shutoff while gaming

May 15, 2014, 8:57 pm

≫ Next: All details about Dell Inspiron 15R 5520 RAM ?

≪ Previous: Ask : Elan Touchpad and upgrading RAM to 8 GB Dell Vostro 5460

$

0

0

I am new to this forum and just got my Alienware 17 today and noticed that while playing Star Trek Online though the Arc Game client all the lights on the laptop shutoff while gaming but then come right back on as soon as I exit. I went into the command center and thought I added the arc client to it to allow the lights to stay on but guess I didn't do it right. Can anyone help me out?

All details about Dell Inspiron 15R 5520 RAM ?

June 4, 2014, 9:55 pm

≫ Next: Installing an SSD on a Dell Latitude E5430

≪ Previous: Alienware 17 lights shutoff while gaming

$

0

0

I have 1 DIMM, 4GB, 1600MHZ, 512X64, 8K,204 Ram . I want to know every detail one should remember while taking a  ram for my dell laptop .

Installing an SSD on a Dell Latitude E5430

August 13, 2012, 4:33 pm

≫ Next: Laptop locks up at the windows error recovery screen

≪ Previous: All details about Dell Inspiron 15R 5520 RAM ?

$

0

0

Hello,

Has anyone ever installed an SSD on this model? I have tried 3 different models of SSDs, but none of them will insert all the way, it gets stuck about half way. Regular HDDs insert just fine (I've tried several makes/models of HDDs and SSDs, and so far all of the HDDs fit, but none of the SSDs fit.

^ This is the original SATA HDD which fits just fine. 

^ This is one of the SSDs, notice how it's only about half-way in. It's gets stuck on the right-hand side. I'm wondering if anyone else has had a similar problem with this model or another model. 

Thanks.

Laptop locks up at the windows error recovery screen

June 3, 2014, 2:20 pm

≫ Next: Dell Studio 1558 Double Power Failure: Battery and AC Adapter Not Recognized/Not Charging

≪ Previous: Installing an SSD on a Dell Latitude E5430

$

0

0

I have not recently added anything new to the computer. It will not boot up past the windows error recovery screen.   I ran the diagnostics which took a couple of hours and everything passes.  any suggestions?

Dell Studio 1558 Double Power Failure: Battery and AC Adapter Not Recognized/Not Charging

April 29, 2013, 6:29 pm

≫ Next: Dell Inspiron 14z insert boot device issue

≪ Previous: Laptop locks up at the windows error recovery screen

$

0

0

OK. So I've read more posts about this than I care to say.  However, I have not found a definitive answer to this question: Why is my Dell suddenly not recognizing the battery OR the power adapter?  Both are genuine Dell products and the battery has more than enough useable life.  The adapter is brand new and yes it is the correct wattage, voltage, etc. for my Dell studio 1558.

Every time I restart the computer, it beeps twice and I get a double failure that the adapter and battery are not recognized by the system.  This has happened with two adapters now.  I get two different blinking power status light combinations as well.  Sometimes it is just constant blinking orange/amber, other times it will blink orange/amber 4 times and then once white.

I've tried the following troubleshooting steps to this point with no luck:

1)  Upgraded BIOS to A12 and tried Loading Default Settings

2)  Deleted both Microsoft ACPI-Compliant Control Method Battery and Adapter in Device Manager under Battery. Then scanned for changes after removing and replacing battery, charger, etc.

3)  Removed and then put battery back in with computer on.  Interestingly, the computer recognizes the battery for about a minute and then goes back to "Plugged In, Not Charging" right after clicking on the battery icon.

4)  Upgraded to Win 8 and ran all updates, installed all drivers, etc. (Issue occurred on Win 7 too, was hoping it could have been an OS thing)

5)  Pressed Fn + F3 to try enabling battery charging

 

At this point I'm really hoping it's not the motherboard.  It doesn't look like the Studio 1558 has a separate power board, which really stinks.  I have plenty of tech savvy and would be willing to try replacing the DC Input Jack myself. 

 

Anyone with the same issue tried this and gotten a positive result?  Any other suggestions for this widespread issue?  Is there a way to reset the battery charging circuit so it doesn't disable itself in the BIOS? 

I find it hard to believe there is no real workaround except replace the entire motherboard.

Dell Inspiron 14z insert boot device issue

June 1, 2014, 10:07 pm

≫ Next: Windows 8

≪ Previous: Dell Studio 1558 Double Power Failure: Battery and AC Adapter Not Recognized/Not Charging

$

0

0

Hi,

My Dell Inspiron 14z is about 18 months old. I recently deleted a few files (which was empty when clicked) on the secondary internal drive; after which, the laptop could not come out of hibernation. When I tried to switch if on, this line of codes came up: 

Intel UNDI, PXE-2.0 (build 083)

Copyright (c) 1997-2000 Intel Corp

For Atheoros PCIE Ethernet Contoller v2.1.1.1(12/23/11)

Check Cable Conection!

PXE-MOF: Exiting Intel PXE ROM.

Reboot and Select proper Boot device

or Insert Boot Media in selected Boot device and press a key

The Boot list is as followed:

Boot List Option [Legacy]

Set Boot Priority

1. [Diskette Drive]
2. [Hard Drive]
3. [USB Storage Device]
4. [CD/DVD/CD-RW Drive]
5. [Second HDD]
6. [Network]

Help? Quite concern that I might lose my files. 

---

Windows 8

June 2, 2014, 8:58 am

≫ Next: IN NEED OF A DELL STUDIO 1569 BATTERY IMMEDIATELY!!!

≪ Previous: Dell Inspiron 14z insert boot device issue

$

0

0

I have to replace the hard drive on Inspiron 3520, how do I get a copy of Windows 8 that came with the laptop?

IN NEED OF A DELL STUDIO 1569 BATTERY IMMEDIATELY!!!

January 22, 2014, 8:01 am

≫ Next: Inspiron 15R webcam issue

≪ Previous: Windows 8

$

0

0

Where can i get a dell studio 1569 battery to purchase? 

Inspiron 15R webcam issue

May 29, 2014, 9:48 pm

≫ Next: Dell XPS 15 (L521X) heat problems!

≪ Previous: IN NEED OF A DELL STUDIO 1569 BATTERY IMMEDIATELY!!!

$

0

0

Hi,

I installed Skype on my n5220 today, and got an error message to the effect that some other program was using the cam. Don't think so, as this is the first time I've attempted to use the cam. I also checked the privacy settings, and Skype was the only one authorised to use the cam.

Anyway, after some research I downloaded and installed Dell webcam central, which for some reason had not been shipped with the unit. I attempted to open this, and got a similar message to the Skype one, namely that another program was using the cam.

I them uninstalled Skype and rebooted, but got the same error message on DWC. The privacy settings showed no programs authorised to use the cam, DWC was not on the list.

The device driver showed a 2006 Microsoft driver, which I attempted to update, but was told this was the latest one. It said the device was working normally. I uninstalled it and rebooted, the driver autoinstalled, but was left with the same problem.

I them ran the online Dell diagnostic, and it failed every test, except for the microphone one.

Maybe the webcam never worked and that's why it didn't come with DWC?

It's out of warranty now, of course.

Anyone have any clues as to what is going on, or how to fix it?

Many thanks

Max

Dell XPS 15 (L521X) heat problems!

June 4, 2014, 9:35 am

≫ Next: Dell Inspiron 1721 CPU upgrade

≪ Previous: Inspiron 15R webcam issue

$

0

0

Hello!
I recently (less than a month ago) bought a Dell XPS 15 (L521X) laptop and I'm having some heat issues. The CPU runs very hot (67-74 degrees celsius). At first I realised it because the fans made a good amount of noise, so I thought I should check the temperature of the CPU. I should also note that this noise and heat is produced as the laptop is just standing there, under no load whatsoever.

Are there any suggestions? Thanks!

Dell Inspiron 1721 CPU upgrade

May 4, 2014, 2:45 pm

≫ Next: CD/DVD DRIVE WORKS OCCASIONALLY

≪ Previous: Dell XPS 15 (L521X) heat problems!

$

0

0

Dear Dell Community,

I recently acquired a Dell Inspiron 1721 (MY334 system board rev D). As with most laptops I get I try to Upgrade everything I can to get the most out of them.  Searching for a fast CPU upgrade I found a site advertising specific CPU upgrades for my 1721.  An AMD Turion 64 X2 Ultra ZM-84 was recommended so I bought one and tried to install it.  Problem is the laptop wont boot with it.  I just get all the lights flashing.

Current BIOS is A05 and I have already downloaded A07 and having put the old TK-55 CPU back in I will update the BIOS to A07.

But I have gone back and forth with several tech sites and they all state that this motherboard is designed for both the Athalon 64 X2 and the Turion 64 X2 and so it should handle the Turion 64 X2 ultra without any problems.

Are they wrong?  OR What am I missing or doing wrong?

Be advise I can handle any technical detail you throw at me.  I am a retired HP (sorry Dell)  notebook tech support agent 2x there top agent worldwide.

 

Thanks in advance

CD/DVD DRIVE WORKS OCCASIONALLY

June 6, 2014, 10:02 am

≫ Next: Alienware M17 R3, Plugged In, Not Charging

≪ Previous: Dell Inspiron 1721 CPU upgrade

$

0

0

Hi 

I have a Dell Inspiron N5110 and upgraded to Windows 8.1 Pro and ever since I realize that my CD/DVD drive works sometimes.  At times it would not even open until I open Itunes or any music program.  Sometimes it even clicks or boots when Im not using it.  

An advise on how to solve this problem?

Thanks in advance.

Alienware M17 R3, Plugged In, Not Charging

June 6, 2014, 11:00 am

≫ Next: Cursor jumps back when typing

≪ Previous: CD/DVD DRIVE WORKS OCCASIONALLY

$

0

0

Question:

How do I get my laptop to not just maintain its current charge but furthermore actually charge up to 100% available battery, with the current issue of "Plugged In, Not Charging"?

Background:

I have an Alienware M17 R3 that I've had for 2 years now and just recently my charger died (when I would have it fully plugged in, my laptop wouldn't recognise it and furthermore the light would not come on the charger indicating it was on), so I decided it was about time to just get a new one. I ordered a new one and three days later it shows up and I eagerly plug it in only to find that I get the message now of "Plugged In, Not Charging. This means it will maintain the charge it is at, and won't progress downwards (even if on High Performance and playing a game, or go upwards (if I leave it on Power Saver overnight). I do not believe it is the battery because the battery still indicates that it is not only at 57% original capacity, but most notably it was not an issue before my old charger died and thus I conclude it is not the battery.

Things I have tried:

1. Plugging in and unplugging all pieces of the charger and plugging it into different electrical outlets (Oh, and there is a light on the charger that indicates it is 'on', and that is in fact indicating that it is on).
2. Updating BIOS won't work because I had less than 10% battery, furthermore the latest version for my laptop is 'A12', and I checked the BIOS information and it was in fact version A12.
3. Shutting down. Unplugging the charger from the laptop. Taking out the battery. Holding the power button on the laptop for more than 30 seconds. Putting the battery in. Plugging back in the laptop. Waiting 30 seconds before turning the laptop back on. Turning it on, and still having the same problem.
4. Doing the above except also uninstalling the Microsoft ACPI-Compliant Control Method.
5. Allowing for a full discharge of the battery (Yes, as of writing I am currently at 0% battery).
6. Shutting down. Unplugging charger. Taking out the battery. Plugging in charger and starting the computer up. Letting the laptop run on just charger electricity works/sustainable, however effectively converts it into a desktop, and I don't feel this is a viable permanent state because I paid $1800 for a laptop, and not a desktop.
7. And finally, atleast of the things I remember trying yesterday; wiping my hard drive and sparing no single file or driver. I have wanted to do this anyways since it has been awhile since I have. Nonetheless, still have the problem.

Things I have concluded that could be wrong but I think are right:

1. It's not the charger itself.
2. It's not the battery itself.
3. It should not be any software preventing it from working.
4. Truly, I believe it has to have some sort of connection between how the electricity from the charger goes from the charger to the battery, in a communicative way.
5. I base this off important facts such as: No problems before I had to replace my old charger, and the ability of the laptop to work without a battery but nonetheless still plugged into the new charger.

Anyways, I'd appreciate any help that anyone could offer me, and I thought I would post a new thread for this because others that I have looked at had the solutions in which I have outlined yet do not work for me, and sometimes do not work for those people. Willing to provide anymore information that shall help in the 'fixing' of my laptop. Thanks!

---

Cursor jumps back when typing

May 13, 2009, 2:37 am

≫ Next: Dell studio 1555 not turning on and just beeps

≪ Previous: Alienware M17 R3, Plugged In, Not Charging

$

0

0

I have Dell Latitude D510.  Recently the cursor has been jumping back when typing, so I find the last few letters appear earlier on in the document.  It's not a Word issue, as happens sometime when typing in Google.

Touchpad only has basic features activated.

Seems to relate to when I rest on the laptop, as if I hover it seems ok - but this is impractical & a bad typing posture!

Other non-Dell forums talk of several causes and several cures, none of which help!

Any ideas, or do I need a new laptop?

Thanks

Dell studio 1555 not turning on and just beeps

June 2, 2014, 9:40 pm

≫ Next: New XPS 13 (9333) Constant Noise

≪ Previous: Cursor jumps back when typing

$

0

0

purchased a dell studio 1555 back in 2009. its had a really good run up until now with no issues whatsoever. the only thing replaced a few months ago was the battery. 

anyway, i tried to turn it on the other day and it started to warm up as it usual does, except nothing comes up on the screen, and the laptop just sits there beeping and not doing anything else. its really weird and dont know how to solve this issue. 
as mentioned its probably on its last legs anyway being so old, but would be nice if i was able to fix it instead of forking out another grand on a new laptop.

any suggestions?
thanks

New XPS 13 (9333) Constant Noise

December 27, 2013, 3:22 pm

≫ Next: Microphone/headphone shared port

≪ Previous: Dell studio 1555 not turning on and just beeps

$

0

0

I have just recently received a new XPS 13 with the new haswell i7 processor, 8gb RAM, 256gb ssd, and windows 8.1.

I really like this laptop, but it makes a really bizarre noise. It happens constantly as soon as its powered on, like a high pitched whirring sound from somewhere beneath the keyboard. It also seems pretty inconsistent, like it flickers in frequency, and when you use programs (e.g scroll through webpages) it gets louder.

Can anyone help me with what the issue is here? Any help appreciated.

Microphone/headphone shared port

June 5, 2014, 7:09 pm

≫ Next: Replacement Board says Y509R on one side and Y507R on the other

≪ Previous: New XPS 13 (9333) Constant Noise

$

0

0

I have an Inspiron 5721 running Windows 7 Pro.  How do I setup microphone port for external microphone?  Thank you 

Replacement Board says Y509R on one side and Y507R on the other

June 6, 2014, 12:22 pm

≫ Next: Hi to everyone,

≪ Previous: Microphone/headphone shared port

$

0

0

I bought a replacement motherboard for my Studio XPS1645 laptop.  On one side engraved on the board is Y509R and on the other side on a sticker is printed Y507R.

Should this be a concern?  The board that I am going to remove says Y507R on the sticker (I can't see what is engraved on the other side because I haven't removed the board yet).

Will this board that I bought work?