Hello.
On 5th Oktober, I purchased an Alienware 17R4 with the specs: gtx 1080, i7-7820HK, 16gbram and so on.
I purchased this pc becasue my 2-3 year old Alienware 17R2 didnt work, I could not get it fixed. So I desided to buy one of the newest edition on these pc's in hope that it would give me a nice time playing games.
I dont remember when I got the pc, but I did way after the 30day warranty for a new one, had ran out. The pc was perfect, worked all fine untill it suddenly froze mid game, crashed and now have the same issues my previous pc had, or almost. Stuttering and freezing, poor performance. I contacted Support, and the Agent in the first place werent willing to help me much.
When I got the pc, I placed in my own, Samsung 960pro 512 gb m.2
According to the Agent, they couldnt help me anymore, since upgrading the pc will Void the warranty. But, according to this source: Dell does NOT Void warranty after upgrade, which I trusted, and thats why I got my SSD.
Now my BRAND new Alienware, is faulty, and does not work properly and Dell dosent want to help me :(
I call this robbery. For this price, I am treated like litteral ***. To name the agent: Daniel_Cespedes Didnt read what I wrote other than that I swiched out my ssd. Which in the first place did not brake my pc. I have reinstalled windows 3 times, reinstalled all the drivers, and still it acts like its 10 years old.
I have NOT received what I payed 3460USD or 28215 KR.
Is there anyone who can please help me with this issue, it would be very very much apprechiated.
-Fox