Hi
I am the proud owner of a Precision Laptop which I bought in Dec 12.
But a couple of problems have happened :
1) laptop damage
2) laptop bag - can you help ?
1 - Damage :
Sadly my temporary laptop bag an HP one ... (as I failed to find one that I liked when I was buying my laptop and then life overtook me) .... broke it's catch and the laptop in the bag fell and was badly damaged.
However the parts for my laptop are not in the UK (D'Oh) so I am now waiting around 3 weeks to get what is meant to be (and paid for '24hr repair service')
Why did Dell launch a laptop and not have a FULL stock of parts in the UK ! ???? How totally stupid ! IMHO ! :(
2- Laptop bag
This is a heavy laptop and needs a really good bag.
It measures 415x270x39mm.
I am greatly saddened that Dell has very few bags (2 = rucksack or v expensive 'case') that will fit, but are not what I want.
A friend HAS a really nice Dell laptop toploader bag and I really want the one he has. It's: material, black, pockets (about 10 each side!) either side of the central slot/sleeve for the laptop, two handles and a good shoulder strap.
It really does have loads of pockets and with a good quality liner for the laptop it makes for a really good bag. The toploader makes it easy to get in and out when in business meetings and at other occasions. :)
I have his Service Tag number but am failing to get the help I want from Dell - v v v sadly. We had hoped it would reference the bag and then be able to use that to hunt all US outlets for it. There are no Dell outlets in the UK so you have to just go to 100's of individual outlets or the likes of Tesco etc.
I had hoped that by finding the Dell Design team they could at least help tell me what the bag is called or referred to as.
Dell don't put any model number anywhere on or in the bag (!!) and one gets totally stuck when trying to specify it !
Can you identify it can you help me find one - even a 2nd hand one would be helpful! :)
Dell chat (where she asked me the model number, in spite of already telling her that there was NO number or ref anywhere!!!) suggested bags that don't fit & so have other Dell staff !!! D'Oh !
When I gave a similar bag reference DP458 to another Dell staff member he then told me that was the number for the bag I was looking for !!! What ! ????
Then he told me he couldn't see any details of the bag as it is no longer supplied ? So how did he possibly think that was the reference number for it ?
What is wrong with people ? Has common sense left all the staff - surely not ? :(
Perhaps this is why the original Dell chap wants to buy the Company back before the reputation is totally ruined. :(
So can you help me find my bag ?
I hope someone can tell me how to upload some images of it ? Or I can try a link to Dropbox or something ?
Thanks for all help.
Mods I tried looking to place this post in 'Accessories' but there is no Topic for bags !