Dear Dell,
I bought my XPS 15 in December 2015. The battery is swelling and lifting the trackpad above the laptop case.
I am finding the trackpad increasingly difficult to use, and I am afraid that the battery will rupture and destroy the computer and/or injure me!
I went to your site to obtain a replacement battery. But the site says you no longer offer the battery for this computer model!
So, after 1.5 years, having spent over $1,600, you decide to drop support for a product?!
I only have Dells, 2 XPS desktops, the XPS 15, and I just bought an Inspiron 15 5000 on June 3, 2017.
How about some help?
This is the battery that is currently installed and my system info:
Last Scan: Battery (Manual) Monday, July 24, 2017 8:01 :54 AM
Microsoft ACPI-Compliant Control Method Battery
Battery Name: DELL 1 P6KD54
ePPID: CN01P6KD717695AHK1KAA00
Manufacturer Name: SMP
Manufacture Date: 10-17-2015
Battery Serial Number: 1409
Designed Capacity Percentage: 83
Current Charge Percentage: 100
Current Charge: 84 Wh
Full Charged Capacity: 70.04 Wh
Designed Capacity: 84 Wh
Voltage: 12.97 V
Product XPS: 15 9550
Service Tag: 87Y9F72
Express Service Code: 178-950-684 -62