I know it has been a while for this journey of realization of what a lemon I purchased. But, after a couple of years I have finally reached that realization.
First, always had issues from my wireless from day one, Would disconnect randomly. And two weeks after my warranty expired it completely died. Good job Dell! I bet you all planned that perfectly. I have been using USB wireless since then.
Next, after installing Windows 10 I came to the realization that after trying to get Cortana to work neither my microphone or camera were recognize as exiting. Probably, never worked or went bad the same time as the wireless. I, guess not knowing is on me. I never tried using the camera or microphone prior to that because I had no reason to and now I have no ability to do so even if I wanted to.
Next, my keyboard keys started falling apart. If I was a gamer I would assume they keyboard would take more damage from all that punching. But, I am not a gamer on my laptop (not be any measurable number) and see no reason for keys to be deteriorating. I find it strange that the whole Q,W, A, Z and space bar and others are falling off or becoming less tactile and responsive now at the same time.
Finally, last week I came back from a trip. I had left my laptop at home and found that while I was gone the laptop casing on the front right and left both split open (separated out quite visible from the top half). Several front screws attaching bottom case had shot off (by pressure?). And the touchpad is raised up and completely useless. I am afraid to try to open the laptop case to see what is causing this sudden separation and raised touchpad (swollen battery? ) Whatever it can be, it can't be good.
So, yeah I have become completely disenchanted with this device. I know it has been over a year since my warranty ended but such continuous explosion of problems (not one but 4 major issues since then) does not instill me with the same confidence I used to have with Dell and the several previous high-end XPS and other Dell devices I have owned over the years.