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N5110 keyboard issues

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I am having very strange issues with my keys jumping as I type.  these are the keys that are affected (on the qwerty keyboard):

T\Y

 G\H

  B\N

I'm thinking it's a hardware problem.  The laptop is two years old and I have a 3 year premium warranty on it.  The tech support people have tried to get me to do a factory reset, but I'm not in the mood to reinstall everything that's on my machine.  does anyone in this forum have any knowledge of or anything similar happen to them?  if so, how did you resolve it?

thanks so much for your suggestions.


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