Hello everybody!
I bought an Ultrabook Dell XPS 13 9360
On the laptop does not work touchpad, on the forum wrote that helps to replace the motherboard! Is there really no other way to bring the touchpad driver to works?
In the "Device Manager" section, the touchpad has an error (10), it can not start!
Diagnosis of the device does not detect errors...
Thanks for help!
Bought my laptop back in 2015, worked fine when connected to Dells website, detected my service tag and updated the configuration to show windows 8.1.
Now 2017 I reinstall windows 7 as Windows 8.1 and 10 just ***, constant driver issues so back to 7 i went. However no when I user Dell detect to get the drivers and diagnose my laptop the website keeps changing to German and It will not change back to English.
No idea why but Dell is somehow convinced my service tag is from Germany even saying my laptop came with the German keyboard ( It didn't) I even have the receipt from the original owner..bought in the UK.
So right now I can't even go to Dells website with my actual account since as soon as I log in it sticks to German. Also dell wont update the configuration to show windows 7
What can I do ? I cant contact dell as all support is in German, change it to English and my service tag doesn't exist.
Hi all
I've been having an incredibly frustrating issue with my Latitude E7440. I believe that ever since I've upgraded to Windows 10, I have had issues with my Webcam and my microphone. From reading around the forums, I'm under the impression that it may be a motherboard/driver issue. However, I have on numerous occasions tried to install/reinstall drivers for both in order to fix the problem.
Issues:
Webcam:
Microsoft Camera App says it can't find my camera. The error code is 0xA00F4244(0xC00DABE0)
The webcam no longer appears in Device Manager, there is no imagine devices and as far as I can tell it is not anywhere in device manager at all. In other words, it's not being detected. I have attempted to manually try and install a new camera via control panel, but there is no option to install a webcam. I understand there are no separate Dell or other drivers for the webcam of the E7440 and they were originally microsoft drivers?
Microphone:
I have tried to uninstall/reinstall Realtek audio manager/realtek HD audio manager drivers numerous times and the microphone is not being detected. This used to work fine, but now it's just not appearing at all. In other words, it is not being recognised. I've tried all the tricks on the forums, in terms of "showing disabled/disconnected devices". My issue is nothing like that.
The problem is that when I open the sound devices, the internal/built-in microphone for my laptop is not being recognised. This used to work fine, and I suspect it's a motherboard issue. The only thing shown under Recording devices is "Jack Mic" (not plugged in) and "Stereo Mix". I'm able to record voice if I use an external microphone in the 3.5mm jack, but the internal microphone is no longer recognised (does not show up anywhere).
Under device manager "Sound, video and game controllers" only shows "Realtek Audio" and under "Audio inputs and outputs" device manager only shows "Speakers / Headphones (Realtek Audio)". I just don't understand where the microphone has gone. It's very frustrating.
I've attached a dump from Speccy with my system specifications. This is incredibly frustrating. I would be happy to reinstall an earlier version of windows if that is possible. I just really want the webcam/microphone functionality of my laptop back.
Thank you for your help.
Using Inspiron 15 7000 Gaming laptop. Wanted to add a second drive. The space is there, but nothing to connect it to. Is this normal Dell stuff or do I need to be informed about this kind of thing ?
I just received my new dell 15/5000. After setup, I noticed that the touchpad buttons are integral with the touchpad itself, meaning that movement on the button moves mouse pointer which is very annoying. Is there a way to fix this? Also, while checking drivers for touchpad, it appears it only has the generic microsoft drivers. Searches on the dell driver download for this model do not show the "Dell" driver or software like seen on other models when searching this problem. It appears that with the dell software, you can adjust the touchpad area and move it off the buttons. Please help.
Sknowsurfer
First of all, hello everyone. My computer was shut down 6 months ago when there was nothing. When I turned it on again, it turned off the full 29.56 minutes. What could be the reason for that. Thanks in advance (bios settings are up-to-date and there's nothing to do with shutdown)
Hello everyone, I have a problem with my HP LaserJet Pro MFP M26a. I plugged it to the Dell Inspiron 7567 . Printing and copying work fine, but scanner doesn't work. When I click '' HP Scan'' I get an information that scanner cannot be found. When I used Windows tool to fix this problem, I got the information that USB 2.0 Device cannot properly work with USB 3.0 . I have the latest drivers and I use Windows 10 Home 64 bit version. Is there any way to make scanner work? If yes, how can I make it on Dell Inspiron 7567 ?
I just received my 9560 and had been playing with the touchscreen. I noticed there was an area where the screen didn't seems to work. On further testing I coloured the screen in OneNote and found there's a whole strip across the screen that doesn't respond.
The strip is across the bottom.
(The top I just didn't colour in)
OneNote Screenshot: 
Good to all, I hope you can help me, I need to repair my pc dell 13-9343 XPS (2015) with windows 7 64BITS update it yesterday the bios everything was going well until the end put me failed update bios and shut down now does not want to turn on Nothing, please, someone can help me, thank you very much.
I ordered black and color ink on 08/13. First I was told my order will be deliver on 08/21 then somebody called at my house and then changed to 08/23. I received an email now is on 09.01//Yesterday a rep from Dell called at my house and told if I order for a commercial Metropolitan video card or something. At this point I'm furious, I never ever have to deal with this type of customer service. You guys are the worst. That's why I don't want to order anything from Dell. I need the ink pretty bad and Dell make me wait forever, and then when I checked my order online..they want me sign a delay order consent, I tried to do it but always I get an error message. I am so disappointing, very, very bad busines
I just bought a Dell TB16 USB-C/Thunderbolt 3 dock for my Dell XPS 9550. I updated the BIOS and drivers for both units using Dell Command Update, but now every time I boot up my computer I get a message stating "your PC may need updates for the Thunderbolt 3 port to function properly. For more information go to thunderbolttechnology.net/updates". That link, in turn, refers me to the Dell page that tells me to do the updates I've already done.
It's annoying to get this message even though everything appears to be up to date. Anyone run into this and have a solution?
Hi
I have a core i5 optiplex 980, with a WDC1600AAJS hard drive (160gb). I have updated the Bios to the latest version. I would like to know what is the largest hard drive that the new BIOS will support
I have a dell inspiron, the problem is that the charging light is flashing white after i charge mi computer and take the charger off please help its very annoying also when i restart my pc the issue dissapears but like i said when i fully charge and take the charger off the light stars to flash white again please help
Not sure if this is out of place but I really could use some advice on cleaning my laptop's chassis. The chassis for this particular model has is matte(I think) and is a serious fingerprint magnet. There are also smudges in various places possibly due to sweat. I want to clean it and just using a dampened microfiber cloth doesn't seem to be enough.
On another note, would it be okay to use the same cleaning solution often used for screens to clean the chassis as well?
I recently purshased a XPS 15 9560 UHD
The black levels appear completely crushed. Details in shadows are lost in photos and video.
This is what I have already tried : updating drivers (the latest possible), setting the gamma and brightness.
None of those worked. This is really frustrating for a new expensive laptop.
How do I fix this issue? Is anyone else having similar problems?
my XPS 15 9530 does not have an ethernet socket.
is there a cable that would make it possible to connect to a router?
many thanks.
My XPS 12 Convertible does not go past dell logo on restart. It shows the logo then goes off, then restarts again to the dell logo. I have tried pressing F2 or F12 but that does not work as the laptop goes off.
Has anyone ever experienced this and what was the solution? Or any guru out there know what I can do to sort this out.
Hey all i am using dell inspiron 15 for last four years and i had my laptop repaired two years back from a local shop. It was working fine but today when i tried to start my laptop it beeped in the 4 beep pattern and did not start. Kindly help me with the issue and how it can be rectified
I keep getting offered the update to Windows 10 Creators Edition, but each time I accept the update it fails. On shutting down, the update runs to 88% complete and then the computer shuts down. On rebooting I get a message saying, 'We couldn't install all the updates.' In fact, nothing has been installed and the system is unchanged. I have tried updating drivers and I think everything is up to date.
Hello,
I had been using the TB16 dock with my XPS13 Linux laptop, no issues. Everything is perfect.
I upgraded my BIOS to 2.1.0, and now the USB keyboard and mouse (through TB16) stop working after a few seconds.
If I unplug and plug them in the TB16, they work for a few seconds, then stop again.
To use them, I have to connect them directly to the computer USB ports.
I have a monitor and speakers in the TB16, and they are still working fine. Ethernet connection is fine.
Perhaps TB16 needs an update now? Has anyone else run into this?
