Hi,
My cousin has a Dell Inspiron laptop. His battery recently failed as it refused to charge. He contacted Dell Support and they asked for the 20-digit serial number. But his battery ID had only 18 digits!!
Does this mean his battery is fake?
His battery Id is:
KR-KY77-71766-1PK-S0RS-A00 (AFAIK last 3 digits are not part of S/N. So only 18 digits.)
DP/N KY77
The sticker says its made in Japan. The Dell part no. is generally 6 digits. He has only 4!!
Can anybody confirm is this a genuine or fake battery.
Thanks!