I am not able to wake up my new laptop from sleep via USB mouse or keyboard. I would like to be able to do that because I usually keep my laptop lid closed, so the power button is not immediately accessible. I've searched the forums here and found similar issues with other models, and at least with the Inspiron 17R the problem was recently resolved with a BIOS update. I had no issues when using the same USB mouse and keyboard on an old XPS 8000.
Now for the details:
- Model: Inspiron 15 (3521)
- BIOS: A06
- USB Wake Support: Enabled
- Operating System: Windows 8 Enterprise 64-bit
- Keyboard: Microsoft Natural Ergonomic Keyboard 4000
- Software: Microsoft Mouse and Keyboard Center
- Mouse: Logitech Performance Mouse MX
- Software: Logitech SetPoint
If I go into Device Manager, and look at various devices, I see the following:
- Human Interface Devices
- HID-compliant consumer control device - no Power Management tab
- HID-compliant device - no Power Management tab
- Logitech HID-compliant Unifying device - no Power Management tab
- Logitech Unifying USB receiver - no Power Management tab
- Microsoft Hardware USB Keyboard - "Allow this device to wake the computer" grayed out
- USB Input device - "Allow this device to wake the computer" grayed out
- Keyboards
- HID Keyboard Device - no Power Management tab
- Microsoft USB Natural Ergonomic Keyboard 4000 - no Power Management tab
- Mice and other pointing devices
- HID-compliant device - no Power Management tab
- Logitech HID-compliant Unifying Mouse - no Power Management tab
- Universal Serial Bus controllers
- Generic USB Hub - "Allow this device to wake the computer" grayed out
- USB Composite Device - no Power Management tab
- USB Root Hub - "Allow this device to wake the computer" grayed out
- USB Root Hub (xHCI) - "Allow this device to wake the computer" grayed out
If I go into an Administrator command prompt, I get the following:
- powercfg /devicequery wake_armed: NONE
- powercfg /devicequery wake_programmable: Realtek PCIe FE Family Controller
- powercfg /devicequery wake_from_any:
- Dell Wireless 1703 802.11b/g/n (2.4GHz)
- Realtek PCIe FE Family Controller
- UMBus Enumerator
- Logitech HID-compliant Unifying device
- Logitech Driver Interface
- Logitech HID-compliant Unifying device (001)
- ACPI Lid
- UMBus Enumerator (001)
- Intel(R) Management Engine Interface
- Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
- UMBus Enumerator (002)
- Logitech HID-compliant Unifying Mouse
- Microsoft Wi-Fi Direct Virtual Adapter
- Logitech Driver Interface (001)
- HID-compliant device (009)
- Remote Desktop USB Hub
- HID-compliant device (010)
- powercfg /deviceenablewake "Logitech HID-compliant Unifying device": You do not have permission to enable or disable device wake.
- powercfg /deviceenablewake "USB Root Hub": You do not have permission to enable or disable device wake.
From what I've been able to find online, I should be able to enable "Allow this device to wake the computer" in the Power Management tab of various devices in Device Manager, especially the USB Root Hub devices, and possibly the Logitech USB and Microsoft keyboard devices. I assume if I can get that enabled, things might work as expected.
Is this a known issue, and can anything be done to resolve it?