Hi....
I have a Latitude E5420 running Windows 7 Home Premium. I would like to do a Factory Image Restore. I press F8 when I boot up, select Repair computer, select the keyboard, select the Admin user (me), and the recovery menu appears. The problem is that there is no option to do a Factory Image Restore.
When I look at Computer Management > Disk Management, I see a Recovery Partition, 752 MB, Healthy (System, Active, Primary Partition). There is also a 39 MB OEM Partition, and the OS Partition. I assume the Factory Image is on the Recovery Partition, but nothing I do gives me access to it.
I have read everything I can find online and on dell.com with no success.
Can someone help me, please.
Thank you.
John