I am sick and tired of the horrible customer service at Dell. I now know why it is not possible to reach Dell Corporate HQ's by phone. Their phones would be blown up. I purchase computers for students in Uganda and the only reason I continue to purchase Dell Products is because they offer interest free financing.
I spent 7 hours on the phone today with Dell customer service agents, all the way to a manager, and tech services agent. I was disconnected after long waits 5 times, and spent at least 2 hours in total on hold.
No one at Dell can think outside of the box and try to help a customer. I am going to send a letter to Michael Dell, but I wanted to post something here first. I am afraid I have made my last Dell Purchase.