I purchased a Dell Venue 11 on 12/24/13 and received it this past Saturday, the 28th. I ordered the $499 version. I was very satisfied with the item and found it comparable to the Windows Surface 2 Pro. I took my time to install all my apps that I needed and to adjust my security settings so that I could log in remotely to my work servers.
Yesterday while I was doing work on my tablet, I noticed my battery was low. So I plugged it in and continued to work. However, the tablet turned off on me about 15 minutes later. I thought maybe it didn't charge as fast as it pulls energy. So I plugged it in to charge while it was off for almost 3 hours. It still would not turn back on. I was using the Dell charger that came with the tablet. I tested the charge with other items that take the mini USB port and it charged them, fine.
I contacted Dell and after being transferred 5 times and dealing with a couple of representatives that clearly weren't familiar with this new product, I finally got someone from tech support to trouble shoot my tablet. They first had me hold the power button for 10 seconds. No luck. Then they had me hold it for a minute. Still nothing. Then we did 2 minutes and tried to plug it in. Needless to say, it still will not power on.
In addition to my tablet being a brick, I also ordered the Mobile Keyboard with it. I received an email stating that I would not receive the keyboard until the end of January because it is'in production'. Very bothersome because had I known this, I wouldn't have even bothered purchasing this item from Dell, altogether.
I am very disappointed in Dell that they would send me out a defective unit. Further disappointed that I wasn't properly informed of the wait time on the keyboard. And even more annoyed at Dell's unwillingness to compensate me for my troubles and the hours of wasted time that I spent installing items onto my tablet, the files that were on the tablet which are now lost and the 3 hours that I had to spend on the phone with them. They would not offer me even a small credit for my troubles. Had this been a different company, I know that wouldn't be the case. I have been a long time purchaser of Dell products but going forward, I will have to think twice. Yes they offer affordable solutions that are practical, but the experience with customer service and the lack of quality of products almost isn't worth the hassle.