I turned in an issue on December 18. A nice man from India determined that the unit needed to come back to Dell for work. It took several days for the box to arrive. It came normal ground nothing faster. Same for return. OK I think it should come faster, but so far I am OK. After a few days I get a call saying that it needed parts. Another call saying parts were on back order. Another notice that the parts were coming. Then I get a call saying that they were going to send me a new refurbished system. That was a week ago. I was getting frustrated with no computer showing up. Got in touch again today and was told that no computer had been shipped. They then asked me if the configuration they were sending was OK (which is was), now they tell me it will take another 7-10 BUSINESS days to ship. BEST case it will be one month since I initialed the "next business day" complaint.
This is a warranty FAIL as far as I am concerned