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Dell XPS 15 (L502X) laptop Windows 8.1 Quanta H.264 integrate webcam Problem

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Hi,

I installed Windows 8.1 yesterday and after the installation I noticed that my camera wasn't working. The Skype and Camera apps don't recognize there's a camera. After seeing this I installed the Dell Webcam Centre, but it didn't recognize it as well. I tried uninstalling the drivers and installing them again. The drivers for the Quanta webcam apparently don't recognize Windows 8.1 (I got an error message saying that you must have Windows XP SP2 or above to install them) so I installed them in compatibility mode for Windows 7. Unfortunately that didn't work as well. And now in the Device Manager the integrated camera is missing when it was working before the installation. Any ideas on how to resolve the issue? Is it possible that it's a hardware issue, a loose cable in the camera docking station or it's some kind of incompatibility with Windows 8.1? Thanks for everything in advance.

Kind regards, Ivan L Petrov


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