At one time Dell had the best customer service in the world. That was many years ago. Even with Mike Dell coming back to the company they have completely ignored the customers continual request that Tech support be brought back to the U.S. and Canada. Instead we are thrown into a cue with careless, nameless and unknowledgeable tech "support" when faced with any issue hang up. India, Philippines and Mexico now answer calls and could care less if the problems are resolved.
The good news is we have finally rid entire company of Dell and replaced every computer and server. Apple now rules as they have for some time. The support is U.S. based and they immediately respond to our every issue or question without being interrogated about the warranty or placing blame on the software.
Anyone is has a Dell knows exactly what I'm talking about. The so-called service Dell offers is a nightmare at best and the equipment is substandard. Even though the cost to move over to Apple is high. The cost to stay with a company like Dell who clearly cares less about anything except selling you a sub-standard product and service is far greater. So do yourselves a favor BUY AN APPLE and you'll never be sorry.
Someone turn out the lights at Dell. The body is dead they just haven't buried them yet.