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Can't Access Boot Options Menu

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As the title states, I can't get the boot options menu to open. Prescribed method id to hit F12 during POST. I've done so numerous times and get the blue progress bar below the Dell logo and the F12 boot options label appears in the lower right corner. The lazy circle below the Dell logo proceeds and the system boots normally. What to do?

Laptop is Dell 5720 running Win 8 64-bit

Ray Heath


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