I purchased my laptop in march 2012. I have had nothing but trouble, pain and suffering, from this unit. I teach technology classes and needed a laptop that could do animation, programming, and video/audio. I thought this unit would be perfect for what I needed to accomplish and so I would not have to live at my campus to prepare lessons and practice using new developments in software. I wanted to spend more time with my family but instead I now spend time trying to get the lemon either fixed or replaced.Since purchasing the laptop I have had to have the DVD R\W replaced 4/29/2012, wireless adapter and motherboard 3/11/13, motherboard and wireless adapter again 4/2/13, motherboard(again), speakers, and power chord 5/22/13, motherboard(again), keyboard and god only knows next 5/23/13. So far I have had a grand total of 4 wireless adapters, 4 going on 5 motherboards, speakers, DVD writer/reader, power chord, and coming up keyboard replaced on this unit. Still Dell has not replaced the defective unit. I wonder how much money they are willing to sink into this project before they realize it would be cheaper just to replace the unit with a new one. I also hope when the service tech order my keyboard he knew it was back lit or they will be sending another one. I am sincerely upset about everything that has occurred and would like to know if anyone else has experienced such catastrophic results with this particular unit. Did they finally resolve your issue or am I doomed to this for another 3 years?
Moving onto the phase, now the Dell Escalation Team is supposed to be reviewing the status of my laptop to decide whether I will recieve a refurbished unit or not. I am really dissappointed and frustrated with everything that has happened prior to this moment. On 5/23 the Dell Escalation Team recieved the information about my laptop and supposedly started reviewing what the nexy step should be. On 5/30 I spoke on the phone with someone who is supposed to be with the Dell Escalation Team and was advised that it would take 5 to 10 business days and I would recieve a refurbished replacement unit. When I tried to check on the status there is no information available. I chatted online with support and once again no information available. The laptop is in worse condition than before it was serviced. It now has minor scratches to the monitor, dents in the palm rest where the Tech used the wrong sized screws to put the dvd writer back into the unit, and while doing all this damaged he also managed to lift the right arrow key out of socket on the new keyboard where it is now on the verge of falling off of the keyboard. The Tech also left the unit in diagnostics mode where every time you type any key it would make an annoying beeping sound. He did not even now why the laptop keyboard made beeping sounds. I personally had to figure out what was going on. Wreless adapater number 4 also started acting up after the Tech worked on the unit, sometimes it works and sometimes it does not. I am now officially the proud owner of a useless piece of junk that cost me not only money but time. I am beginning to think there will never be a an ending/resolution for me. Has anybody else had this much trouble with support?