If you ordered a Dell XPS 15 (9550) without a standard SATA hard or SSD drive: When you open the case to install a new one, you will find that the basic cable, connector and drive 'bumpers' are missing. If you order a SSD or hard drive from Dell to upgrade your XPS 15, you will also find that the cable, connector and bumpers are not included!
This is exactly what I discovered when I opened the case of my new XPS 15 to install a 1 Gb SSD drive. Here is a photo of the empty drive cage. A diagram with the part numbers is included below:
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I Googled this problem and discovered that many XPS 15 owners ran into the same roadblock. On the Dell Support Forum, owners reported that Dell sales and support offered varying part numbers, which were often not available. So I contacted Dell Support. A very helpful CSR confirmed the correct part numbers (shown below with a diagram), but told me it would be two weeks (minimum) before they could be delivered to me. I offered to pay for Next Day Air. Nope. Two weeks.
Frankly, this is incredible. Dell should include these basic parts when they ship every XPS 15, and the missing parts should be available for immediate shipment to affected customers. I had to find a vendor on Amazon and pay $80 ($12 from Dell), plus pay for rush shipment.
Here are the part descriptions and numbers, plus a diagram showing where they attach to the drive and motherboard:
XDYGX - Cable, Hard Drive, SATA 7MM
3XYT5 - Grommet, Hard Drive, Rubber
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