Hello I just purchased this pc and when I read the manual it talked about a backlight keyboard but when I pressed the button it wouldn't turn on could anyone help me with this I even called and checked with windows 10 but they were really not any help. They were as lost as I am could anyone tell me if my computer has a backlight keyboard and if so how do I cut  it on

thanks in advance

My Dell laptop told me that I should replace the battery.  I've got a new, genuine Dell battery but when I've put it in, it simply tells me that the battery is not recognised.  Visually, the new and old are the same part.  I've updated the BIOS but am frustrated that it doesn't simply work.  What should I do?

Hi, 

I am struggling with some problems connected with power adapter. My computer is:

Latitude E6540 (i7-4800MQ, 16 GB RAM, Windows 7 Enterprise 64 bit), 9 cell battery (but the problem occurs even 

When I use weaker Dell power adapter (70W, 100W) the computer works much slower. CPU Usage (Task Manager, Performance) jumps from typical 20-30% to 80-100% when browsing internet. It can be compared to working in power saver mode or even worse. One of the weaker power adapters didn't even charge the battery. 

When I use the stronger 130W Power Adapater or work on battery everything is working ok. Specifications says ( on bottom, Resources -> Dell Latitude E6540 spec sheet):

Power Options - 65 , 90 or 130 Watt AC Adapter options 90W Auto/Air DC adapter (optional).

Should laptop behave like that or do I have some problem with it?

I found out that the 130W adapter of my XPS15 9550 does not work in most airplaines. (I frequently have flights > 8 hrs). It seems that there may be power limitations in the 110/220 V buisiness class sockets set at 75 W.

1) is there a way to switch my laptop in a 'don't charge the batteries' mode such that my 130W adapter does not use more than 75 W power?

2) alternatively, what is the minimum power supply capacity that would be sufficient to run my laptop (while not charging).

This morning, I called Dell customer service team would FINALLY give me some answers as to why my Dell Inspiron would automatically shut off every time I moved it. I have called 2 times before and had gotten multiple excuses. I even stupidly bought a battery because a "Dell Specialist" told me the battery was the problem. BOY did I feel dumb when the problem persisted after I bought it! When I called today seeking answers I was told that my warranty expired 2 weeks ago and I had not extended it, so he would transfer me to the warranty support. We went through routine bios and hardware check,I explained that I called a month ago and was told to replace the battery, after the bios check I was informed that the problem was not, in fact the battery but the motherboard. I was told it will be $299+ taxes to  fix (which is ridiculous because I paid $600 for the laptop in total) all because the first dell associate gave me false information and told me that fixing the battery would be the problem. This is the LAST SRAW with me and dell.

P.S. I researched the product and have found many other users with the same problem, so dell is sending out faulty devices and blaming it on the customers. My device is clean free of scratches, no spills, drops or damages. I am writing this post to warn other users do not purchase any Dell Products because they'll jerk you around until you warranty is up and then try to bait you into paying for it.

Sincerely,

A super fustrated customer

Hi there.

I'm trying to connect 2 external monitors to my DELL xps-9530. One of them is working properly via DP -> DP, second one I'm trying to connect by DP -> HDMI, but it somehow doesn't even get identified by windows.

I'm running Windows 10, both monitors are DELL U2415.

Hello,

I have a Dell Inspiron 15-3521. 2 days ago, my laptop battery percentage dropped down to 0, and as you would expect, it shut down.  I then charged it overnight thinking it would be working fine the next morning,  but the system didn't even turn on to tell me if the battery was low. Please help ASAP, thank you.

Hello.

So i received my laptop and decided to install some games on it. I had some issues in one of them and a friend of mine suggest my  to do a Factory reset and when it was doing it i received an error message. I had to do it with a flash drive. I downloaded the ISO file from Microsoft.

I then went to the Dell Support Page. Is there any other driver i need to download and install? i selected scan device & download automotically. I downloaded gForce Experience separately.

I saw an option called PC diagnostic, i wanted to run it. I selected all the devices/hardware on the list.

Is it normal that it lasted 6 hours and something?

Another thing. During some stages of the test, my CPU & Memory usage were on or above 90% (i only had 4 Windows of Microsoft Edge)

Where is the HDD located? is it normal to get hot/warm on the left bottom side? (left side of the touch pad)

Thank you so much

Hi guys,

I've been looking at the Dell XPS 15 9550, and I'm trying to figure out if it's possible to upgrade the storage that comes with a FHD (the one i'm looking at comes with a 1TB Hard Drive) into 1TB SSD. Has anyone tried it, and/or is it possible to replace the hard drive with a 1TB solid state drive? 

Side note: I'm trying to get the FHD because I don't want to pay extra for a 4K display (something I don't want). 

Thanks!

Laptop i'm looking at: 

http://www.dell.com/us/p/xps-15-9550-laptop/pd?oc=dncwx1627b&model_id=xps-15-9550-laptop

I have read where the card reader will support a SDXC 10 UHS 1 card.  My question is will it support a UHS 3 type card?

Hi Dell fans,  just hoping for a bit of direction with this issue:

I have an inspiron 7535 laptop that has started powering off after about 30 minutes of use.  no warning, no graceful shutdown, just straight to power-off.  I've cleaned and serviced it, the normal dell heatsink paste was dry as a nuns hip flask, so that's been renewed and and it's cooling just fine, but i dont think that is the problem.  Mainly because you can turn it straight back on and continue working for another period of time without any need for a cool-down.

My gut instinct is saying BIOS issues.  It's currently at versions A05 31/Oct/2013 and the latest from the support is A13 Release date 15 Jun 2015 (Last Updated 02 Aug 2015) however i cannot get this to install.

If I install within windows (10 x64)  it runs the extractor and flashed up a command window too fast to read the error. and I cannot find any logs it might create.  the command line options dont do anything.  every version does the same thing back to A06.  I seem to see something about intel in the message but cannot really read it in full.

i've also tried booting off a freedos disk and trying all versions too.  this extracts okay and gives error 8743: unknown or unsupported platform, cannot locate hardware platform identification this program cannot be run on the current plaform BIOS version too old please use the latest BIOS to flash.

Any ideas? either on the random power-offs, or on the BIOS update?

All the best,

Al

My Dell XPS battery charges only to 99%. Technical support said this is a "normal" occurrence if you have "adaptive" charging on in the BIOS. They asked me to update the BIOS and then change it to "custom" charging. The battery now charges to 100%.

Is this normal behaviour or just a messy "fix"? I just want to confirm if this is a papered over fault, because I suspect that it is. Personally I am not too pleased with having to call Dell technical support on the day I opened my new laptop!

Dell inspiron 5559 HID-complaint touch screen is not working. I have to keep it disabled because all of a sudden it starts to sense different touches uncontrollably. Sometimes it works just fine for a day, but it keeps happening. I have restored the laptop to factory settings, but it did not work.  I have checked for drivers updates, but they are none.  Please help me with this. Thank you in advance. 

My reply to John Lewis

Hi Terry

Thank you for the letter.
To recap.
We chose John Lewis to buy our Dell laptop from because of John Lewis' reputation. My 5 month old laptop suddenly refused to boot after 5 months. After investigations on the Dell Forum online, we found the error code given was consistent with battery problems, one in particular stood out, an under warranty 6 week old laptop. On the forum the owner of the laptop was advised by Jennifer of Dell to open the laptop, remove the battery and 'discharge' the static electricity. We decided against opening the laptop ourselves and return it to John Lewis and ask them to carry out the test. On arrival at the store on Sunday 31st July and explaining the problem the manager informed us that it was 'law' under the 'Data Protection Act' that my laptop hard drive would be immediately wiped. I expressed concern as my data had not been backed up and it was agreed that a note would be placed on the laptop for the John Lewis technician to speak to me before it was wiped. The technician was on holiday until Wednesday 3rd August. I received a call from the John Lewis technician who informed me that he could not fix the problem, I asked him if the battery had been removed and he informed me that it hadn't, he had spoken to Dell and tried to start the machine in 'safe' mode' and discharge the electricity without the battery being taken out. He spoke to me about an item that Dell sold which could 'backup' my hard drive if I purchased it, that he would try and get hold of it for me, later on that day I was informed that unfortunately the equipment was not compatible with my laptop. He informed that he was a 'soft ware' technician and not trained in computer hardware, so the laptop would have to be returned to Dell and therefore the hard drive wiped. I asked for permission to speak to the Dell technician before my hard drive was wiped and was told that wasn't possible, I asked if the hard drive could be returned to me to take the data off and then return it and was told 'no, I asked why I was told it was 'law' under the Data Protection Act that my hard drive would be wiped for what could possibly be a minor problem, that the Data Protection Act stated that 'appropriate technical and organisation measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data', I also did some research and found many computer repair places in the Ashford area abided by the Data Protection Act but still managed to help their customers by attempting to back up the data on their hard drive, to which I was then told 'it's John Lewis and Dell policy', although it seems that if the item of equipment had been compatible with my laptop I could have had my data transferred, which to me makes absolute nonsense of the 'Law' and 'policy' argument!.
As discussed this afternoon, at my own cost I will be taking the laptop to a computer specialist for a 'diagnostic' test to ascertain the exact problem with the laptop, the results of which will made available to John Lewis, who will obviously be free to pass them onto Dell. If the diagnostic test shows that there is no SSD damage a data transfer process will be made and my data transferred. If the diagnostic test shows an SSD failure then obviously no further action will be taken by the computer specialist and the laptop will be returned to John Lewis for repair under warranty. Yesterday the Manager offered me, as a 'good will gesture' either a replacement laptop or a gift card to the value of the laptop, I asked if that meant that my hard drive would be wiped regardless of what was wrong with it and was told 'yes', I then asked if I could speak to the Dell Engineer prior to them commencing any repairs, I was told 'no' so for those reasons I declined the offer. I note that today the offer of a replacement laptop or gift card to the value of the laptop was no longer available to me.
As the screenshots supplied to you show, Dell have agreed that the laptop can be opened, the battery removed and the SSD removed to be backed up, the diagnostic tests that will be carried out by the computer specialist before any such event will thereby ensure the elimination of any reason for the warranty to be voided. I fully understand that it was my responsibility to backup my files, I accepted that fact in the Ashford store but feel it was unnecessary to be told by them on several occasions that it was 'my fault' and I should 'read the warranty' (which by the way does not state anywhere that a hard drive would be wiped for either a minor or major fault) and 'it's the law' when I asked for help. I am extremely disappointed that the Ashford store are denying me access to actually speaking to the engineer who would be working on my laptop, as this unpleasantness may well have been avoided. In our telephone conversation this afternoon you mentioned that even though my screenshots from Dell state that they do not 'wipe' for minor issues there is no guarantee that when you send it off to the Dell workshop that John Lewis use that it won't still be wiped, when asked why that would happen if I had already been assured by Dell that it would not happen your reply was that I would have to take it up with Dell, which is another thing I find puzzling when I have been continually denied access to communication with the Dell workshop. Denying a customer access to the Dell repair place, as the warranty is currently with them, but at the same time telling the customer to take the issue up with Dell is somewhat confusing and impossible to do at the same time, hence I have had to resort to talking to Dell on Facebook!
Yours sincerely

------------------------------------------------------------

Thank you for speaking to me today regarding the problems you are experiencing with your Dell laptop purchased in February this year. I am sorry to hear that you are having these issues.

I have received the screen shots that you sent to me showing your conversations with Dell and the issue of your warranty cover.

As discussed I have agreed with Steve in the Ashford store that we are happy for you to visit the store with copies of those screen shots and collect your laptop. Dell has agreed that you can remove the hard drive and get the data backed up without invalidating your warranty, this would be at your risk. If any damage or corruption of the hard drive occurs, this will not be covered under the warranty by John Lewis or Dell. You also say Dell will allow removal of the laptop battery without invalidating the warranty, again this would be at your risk and not covered by John Lewis or Dell if any damage occurs.

When you have had the data recovered please return the laptop to the store and it will be sent to Dell to carry out the repair. Dell have advised you on the screen shot that the data may not be wiped from the hard drive, this cannot be guaranteed, again this will be your risk. John Lewis cannot be responsible for any data loss, it is your responsibility to have that data

backed up at all times. I would suggest purchasing an external hard drive to back up your data so you do not have this issue occur again in the future.

Yours sincerely

Hello,

Hello, I have a problem with my new Dell XPS 15, I bought new USB-C external HDD, but when I connect it to port, my wireless connections starts to slowing down and disconnecting.

Any suggestions ? 

Thank you.

How do you update the BIOS on an Inspiron N5110 without a charger?  I have downloaded the installer N5110A11.EXE from Dell, and run it from an elevated command prompt using the line

N5110A11.EXE /forceit

but each time I do so a message box appears with the text "Error: unknown command".
  Is there a different command syntax that works with this BIOS installer?

Background

I have an Inspiron N5110 that is not charging the battery and will not run off the charger.  I have tried several chargers that work with other Inspirons.  I have replaced the power jack board, and that did not fix the problem.  Reflashing the BIOS seems to be the only remaining approach to take.

Note that the laptop is running Windows 7.

Hey guys so I have a Dell Inspiron M5010, everything is perfectly fine with it (the battery is good also) except whenever I remove the charger from the laptop it turns off completely and immediately. I was wondering if there was a way to fix this or is it a serious problem.. Please let me know and every answer is appreciated.

Hello! I am looking at the Inspiron 7000 2 in 1:

...but I have one concern. Will I be able to get power and hook up an external monitor and peripherals with a docking station? Namely, the Dell dock WD15 (or the thunderbolt dock, but I don't think that would work).

To be clear, I want to use ONE USB C cable to connect the dock to the computer, and I'd like that cable to supply power as well.

Thank you!

Dell Studio 1537 Laptop (c. 2009)

I'm trying to determine which replacement lid, hinges, and bezel I should order to fix up my old Studio before I sell it.  I know that I should be able to take it apart and read the stickers to find out which revision it is, but Dells repair staff swapped so many parts around during the process when I'd sent it in to them, I'm not sure which parts are original, or where I could look to determine which revision number I would need with the current configuration.  Any advise would be appreciated.  Please read on for further details...

The Problem

The Bezel fits the lid properly, but not around the screen.  It covers up the bottom edge and one side of the screen by about 1/8", while there's an exposed black area on the top edge and the opposite side.  Basically, it looks like the lcd panel is not aligned properly inside the lid, but I took the bezel off to fix it myself to find that the screen is mounded and aligned properly.  after doing some research i remember reading something about various revisions of the Studio 15 series using different parts, which aren't all compatible with each other, but I dont know if the lid is the cause of the problem, or having the wrong bezel for that lid... or if those parts match but the lcd panel is wrong for both.  so for the past however-many-years, I've lived with the off-center screen.

To add more complications to the problem, I know there were several other parts changed at one time or another (see below for details), so cant be sure which, if any, are original.  The only part I feel confident is from my original unit is the bottom cover which has the Service Tag and other info stickers on.  It's all one big cover tho, so it could easily had been changed from one unit to another.  So with that taken into consideration, truth be told, I don't know what is original and what isn't, or which part I should use to find the correct revision number and get the right replacement parts for the lid.

Any ideas where i could look to find the right revision number for the parts that are on it now?  My best guess is that I should see exactly which lcd panel is in it, and go from there.  I figure that since its the only part that I want to keep from the lid assembly, so I should try to match everything to it.  Im pretty sure all lid revision will attach to the base without problems, but again, I dont know that for sure.  So any insight would be greatly appreciated.

The Story

I had to sent it back to Dell under warranty to fix the hinge defect that was common with those Studio models, but when i got it back, they had put a bunch of wrong parts in it.  The bezel didn't fit around the screen properly, the keyboard wasn't back-lit, the hard drive was the wrong capacity, and they had changed the palmrest/trackpad to the "marbled" design that was used on earlier models.  I had to send it back to them a total of 3 times, before they managed to return it to me with mostly correct parts.  It was in their possession, or in transit to or from, for about 3 months total before i finally just gave up.

During that episode, they even called me to say that my motherboard needed replaced due to fluid damage, and that the USB ports were broken, and that it would cost me ~$350 to repair because it was due to user abuse, therefor not covered by the warranty.  The laptop worked just fine when I sent it in, other than the hinge, and I knew without a doubt that fluid had never been spilled on it, and that the USB ports had never given me any problems whatsoever.  I had to be very stern with them, saying that I wanted just the hinge replaced, and that if it didnt boot and run when I got it back, I would just throw it in the garbage where it belonged, and buy a new one, but from some other company.  As far as i know, those "problems" were never "fixed".  Needless to say, that was the last Dell product I've bought.

But back to the point... So when they finally got it back to me with only the wrong bezel (or lcd panel, or lid... whatever the cause of the problem), and the different style of palmrest, I said 'close enough' and accepted that if i wanted to use the computer any time soon, I would have to settle with the incompetent repair staffs best effort, and this was it.  So thats how its been since then, but at this point, Ive gotten a new laptop, and would now like to fix their screw-up so I can sell this one without taking a hit for its condition.  And in case you were wondering, yes, the same hinge is broken in the same way again, so I need to fix that defect in design, and get the screen/bezel to fit together with proper alignment.  The lids a little scuffed, so I figured I would just buy an entire lid assembly for it so it is good condition for the sale.

Thanks for taking the time to read, and for any advice