Hard Drive Failed on Latitude E5540 - SHOCKING TECH SUPPORT - No resolution!!!

August 1, 2016, 7:45 am

≫ Next: hey there i have an old dell laptop and need parts for it can you help

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My 256Gb SSD failed while the laptop is still under NBD warranty. I made over 20 calls to Dell and have spent about 5 hours on the phone with 10 different consultants over the last two weeks but each time they have a new excuse for not being able to do replace the drive. Below is an activity log of all the calls that were made. The Technical Support at Dell is shocking and there seems to be no dispute resolution or complaints department at all.

E-mail Outbound

Friday, July 29, 2016 6:38:33 PM (GMT)

XYRYLL

Agent initiated email response.

Call Inbound

Friday, July 29, 2016 1:23:26 PM (GMT)

MAUREEN

Customer initiated phone contact.

Call Inbound

Friday, July 29, 2016 11:57:49 AM (GMT)

MA

Customer initiated phone contact.

Break Fix

Thursday, July 28, 2016 3:54:30 PM (GMT)

ELEAZAR

A parts and/or labor dispatch has been initiated for this support request.

Break Fix

Thursday, July 28, 2016 10:18:59 AM (GMT)

ELEAZAR

A parts and/or labor dispatch has been initiated for this support request.

Call Inbound

Thursday, July 28, 2016 8:51:55 AM (GMT)

ADELA

Customer initiated phone contact.

Call Inbound

Wednesday, July 27, 2016 3:31:22 PM (GMT)

ANTONIO

Customer initiated phone contact.

Call Inbound

Wednesday, July 27, 2016 11:20:33 AM (GMT)

GERALD

Customer initiated phone contact.

Escalation

Wednesday, July 27, 2016 11:20:04 AM (GMT)

JOHN

This support request is being reviewed by the Dell Escalation Team.

Call Outbound

Wednesday, July 27, 2016 7:33:55 AM (GMT)

NICOLE

Agent initiated phone contact.

Call Outbound

Tuesday, July 26, 2016 2:37:07 PM (GMT)

NICOLE

Agent initiated phone contact.

Call Outbound

Monday, July 25, 2016 3:17:43 PM (GMT)

NICOLE

Agent initiated phone contact.

Break Fix

Friday, July 22, 2016 2:51:57 PM (GMT)

NICOLE

A parts and/or labor dispatch has been initiated for this support request.

Follow Up

Friday, July 22, 2016 11:18:36 AM (GMT)

XYRYLL

In progress.

Escalation

Friday, July 22, 2016 10:53:48 AM (GMT)

NATHAN

This support request is being reviewed by the Dell Escalation Team.

Call Inbound

Friday, July 22, 2016 10:05:08 AM (GMT)

KALPANA

Customer initiated phone contact.

Call Inbound

Friday, July 22, 2016 9:41:47 AM (GMT)

ESTELLE

Customer initiated phone contact.

Escalation

Friday, July 22, 2016 9:37:42 AM (GMT)

NATHAN

This support request is being reviewed by the Dell Escalation Team.

Call Inbound

Friday, July 22, 2016 9:36:25 AM (GMT)

CHRISTIAN

Customer initiated phone contact.

E-mail Outbound

Thursday, July 21, 2016 6:49:38 PM (GMT)

XYRYLL

Agent initiated email response.

Call Outbound

Thursday, July 21, 2016 3:34:58 PM (GMT)

JAMMIN

Agent initiated phone contact.

Call Outbound

Thursday, July 21, 2016 3:34:49 PM (GMT)

JAMMIN

Agent initiated phone contact.

Call Inbound

Thursday, July 21, 2016 3:29:46 PM (GMT)

JAMMIN

Customer initiated phone contact.

Break Fix

Thursday, July 21, 2016 9:21:14 AM (GMT)

NICOLE

A parts and/or labor dispatch has been initiated for this support request.

E-mail Outbound

Thursday, July 21, 2016 7:29:08 AM (GMT)

NICOLE

Agent initiated email response.

Call Outbound

Wednesday, July 20, 2016 3:47:26 PM (GMT)

NICOLE

Agent initiated phone contact.

Break Fix

Wednesday, July 20, 2016 7:47:00 AM (GMT)

IRISH

A parts and/or labor dispatch has been initiated for this support request.

Escalation

Tuesday, July 19, 2016 3:33:03 PM (GMT)

ELEAZAR

This support request is being reviewed by the Dell Escalation Team.

E-mail Outbound

Tuesday, July 19, 2016 2:28:34 PM (GMT)

NICOLE

Agent initiated email response.

Call Inbound

Tuesday, July 19, 2016 2:26:21 PM (GMT)

NICOLE

Customer initiated phone contact.

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hey there i have an old dell laptop and need parts for it can you help

August 1, 2016, 8:43 am

≫ Next: Alienware 13 Won't Power On

≪ Previous: Hard Drive Failed on Latitude E5540 - SHOCKING TECH SUPPORT - No resolution!!!

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i need a mainboard for Dell Inspiron 15R 5520 Intel Motherboard LA-8241P CN-065DG where can i get one new or used thanks for the link if you can give me one of a dealer that i can find it there i'm in Israel 

Alienware 13 Won't Power On

August 1, 2016, 11:39 am

≫ Next: BIOS UPDATE A10 XPS 15 9550 4K SCREEN TERRIBLE FLICKER

≪ Previous: hey there i have an old dell laptop and need parts for it can you help

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Hi i bought a alienware 13 through dells financing and have had it for probably a month now and week of having it i had a no power issue and i sent into the repair depot and i got it back fixed but not even 24 hours after using i got the same problem i sent it in for.I phone dell and talked with a alienware live agent and wanted to cancel the financing which he told me was fine and that he would be sending me a shipping lable to send it back i still have not received any emails or shipping lables telling me what the next step is or whats even going on. I refuse to pay for something that won't work.

BIOS UPDATE A10 XPS 15 9550 4K SCREEN TERRIBLE FLICKER

August 1, 2016, 12:07 pm

≫ Next: Is this normal? (XPS 15 9550)

≪ Previous: Alienware 13 Won't Power On

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HI,

I have an XPS 15 9550 laptop with 4K screen. I installed the recently released BIOS update which is supposed to address the flickering screen issue. Previously I only ever experienced some minor intermittent flicker at brightness level 0 but after the update, flickering was occurring quite frequently - I checked this upto brightness level 50% and it occurs at all the way up.

It appears the update has made things much much worse Luckily I managed to roll back to A06 which must be the previous release as its the only one on the downloads page.

Anyone else find the update made things much worse?

Be good to know what Dell is doing to sort this out (again).

Is this normal? (XPS 15 9550)

August 1, 2016, 12:58 pm

≫ Next: Inspiron 5547 right hinge damage

≪ Previous: BIOS UPDATE A10 XPS 15 9550 4K SCREEN TERRIBLE FLICKER

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Recently, I started noticing black smears on the edges of my XPS 15 9550 (bought about a month ago) appearing after a few hours of usage. I was wondering if these smudges are part of normal usage or if there's something faulty about the machine.

Not sure if this bit of info will help, but I brought the laptop with me to a country with relatively high temperatures, and it randomly turned on in my bag a few times. (the heat alerted me) Maybe the heat might have to do with this? not sure.

Thanks.

Inspiron 5547 right hinge damage

August 1, 2016, 2:35 pm

≫ Next: back to factory spec's

≪ Previous: Is this normal? (XPS 15 9550)

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I just got off the phone after a very frustrating 45 min conversation with customer support so I apologize for my tone.

My Inspiron 5547 has a badly broken right hinge that is damaging the body of the computer. I know this is a manufacturing issue because there are about 100 other complaints about this EXACT issue on this support forum. Dell has not listed this issue as a manufacturing error and, as far as I know, no 5547 owners received any notice that this would be a problem. My guess is Dell did the math and figured that it would be less expensive to ignore the problem than it would be to order a recall.

My issue started about 6 months after I purchased my computer. I admit, I'm way past warranty now, but this is so obviously Dell's fault that I find it hard to care. Ordinarily I wouldn't make a stink but I don't think it's fair to offload a defective product in the hopes that your customers won't notice.

The representatives I spoke to said that the repairs would cost $430 (including shipping, handling, parts etc.), which is infuriating. I can't imagine how many people have paid that fee thinking that THEY were the problem. I hope Dell is happy with that stolen cash.

So here's the deal: If someone from Dell helps me then I'll continue buying Dell products. If not, I won't buy one ever again. And by the way, I'm 25 and a new customer, this is my first Dell computer (what's that old saying? "You only get one chance to make a first impression"?) so let's do some math: I'll probably spend about $20k - $30k on computers over the rest of my life. The repair cost for this is $430. So, Dell, what's it going to be? $20k later or $430 now?

It's a trick question, if you choose "$430 now" I'll just buy a new computer from a company that cares about its customers. Oh, and I'll make sure all my friends know about this experience when they're looking for a new computer.

P.S. To the user DELL-Terry B: you dealt with the people on the other forum threads about this issue but you haven't responded to my friend request from over a month ago. If you're reading this, please help me out.

back to factory spec's

August 1, 2016, 4:21 pm

≫ Next: Dell Inspiron 1545 - model PP41L

≪ Previous: Inspiron 5547 right hinge damage

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I don't know if I'm in the right place? But I have a inspiron e1505 and want to restore it to the original factory settings. any help will be appreciated.

Thanks, Edware

Dell Inspiron 1545 - model PP41L

August 1, 2016, 4:47 pm

≫ Next: Inspiron 14 3000 3452 Install windows 7

≪ Previous: back to factory spec's

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I was using my laptop recently, the battery was getting low so I plugged in the charger.

There was a pop sound in the speakers, and the laptop went dead.

Now when I plug in the charger, the blue light on the charger goes out.

The charger works fine with a different laptop, and the blue light comes on when not plugged into

any machine. As soon as plug the charger into the dead laptop, the blue light goes out.

Any ideas?

Thanks,

Scott

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Inspiron 14 3000 3452 Install windows 7

August 1, 2016, 7:44 pm

≫ Next: New laptop (inspiron 13 7000) makes squawk sound when playing song

≪ Previous: Dell Inspiron 1545 - model PP41L

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Hello how are you? I want to install windows 7 on a Dell laptop inspiron 14 series 3000, the error that I get to install add w7 is not detecting your hard disk, which is not easy but need the help of someone who may have installed w7 on a laptop with EMMC drive, Thanks for the help

New laptop (inspiron 13 7000) makes squawk sound when playing song

August 1, 2016, 10:05 pm

≫ Next: Intel RST missing after Win 10 Upgrade

≪ Previous: Inspiron 14 3000 3452 Install windows 7

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I just bought a laptop today and when I plugged in my headphones, a little squawk sound came out. Then whenever i play my music, a small squawk sound comes out and then the music starts playing. It's not continuous, just a sound and it's gone. I'm not annoyed by it or anything, but I am wondering if this is indicative of future problems.

Thanks!

Intel RST missing after Win 10 Upgrade

August 1, 2016, 10:37 pm

≫ Next: Dell Inspiron 5558 3 months old and hinge is broken, poor plastics used by Dell

≪ Previous: New laptop (inspiron 13 7000) makes squawk sound when playing song

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After I did a live update to Win 10 Pro (from Win 7 Pro), I noticed that Intel RST was no longer running.  After some research and investigating to check how the mSATA was configured, I saw the following message under Disk Management.

My question is what do I need to do next to get Intel RST going again?

Thank you for your help.

Dell Inspiron 5558 3 months old and hinge is broken, poor plastics used by Dell

August 2, 2016, 2:43 am

≫ Next: Inspiron 17 n7010 bluetooth and Windows 10

≪ Previous: Intel RST missing after Win 10 Upgrade

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I have a 3 month old Inspiron 5558 that won't close properly because left side hinge is broken. 

It was a bitter experience with Dell. I have been using my laptop with utmost care and never hit anywhere or physically damaged, as per your words.

To know more, visit this link. http://en.community.dell.com/support-forums/laptop/f/3518/t/19664440

Before buying laptop, Dell store person told that I will get express service and the person will visit home if there is any issue. But now there is no one to help even when I called 8 times since morning.

Dell is asking for 8k+ to repair one hinge.

Inspiron 17 n7010 bluetooth and Windows 10

August 2, 2016, 6:58 am

≫ Next: Dell XPS 9350 Touchpad not working

≪ Previous: Dell Inspiron 5558 3 months old and hinge is broken, poor plastics used by Dell

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Hi, I have read several post relating to Bluetooth on the Inspiron 17 not being recognised in Windows 10 but I cannot conclude if this is a terminal condition. 

Can anyone categorically say whether it is possible, or not,  to activate Bluetooth on a Dell Inspiron 17 N7010 running Windows 10. 

Dell XPS 9350 Touchpad not working

August 2, 2016, 7:50 am

≫ Next: Dell is screwing us and we need to stand together XPS 12 9Q23

≪ Previous: Inspiron 17 n7010 bluetooth and Windows 10

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-Description of problem-

I recently purchased a Dell XPS 9350 (Windows 10) laptop. Often the touchpad completely ceases to function. This happens randomly 10-60 minutes after using the machine normally. Sometimes disabling the touchpad in Device Manager and re-enabling it will fix the issue temporarily. Sometimes this is not sufficient, but a restart of the machine will fix the issue temporarily. Sometimes this is not sufficient, and 5 or 6 restarts are required to get the touchpad to function again.


-Attempted resolutions-

* Ensuring that all device drivers are up to date and that the latest updates from Windows Update are installed

* Installing the generic Synaptics touchpad drivers instead of the Microsoft Precision ones (as suggest in various other forums describing issues with the XPS touchpad). The synaptics driver functions, but the same issue remains.

* Resetting Windows - clean reset choosing to remove all programs but keep personal files.

* Running the Windows Hardware Troubleshooter - this detects that there is an issue reinstalls the touchpad drivers. Sometimes this also temporarily fixes the issue (after restarting), but sometimes the troubleshooter says that it cannot fix the problem.


-Further details-

There are various items that show up in device manager. Under "Human Interface Devices" there is both "HID-Compliant touch pad" and "I2C HID Device".  Under "Mice and other pointing devices" there exist both "HID-compliant mouse" and "PS/2 Compatible Mouse". Sometimes when the touchpad ceases to function, the entire "Mice and other pointing devices" section disappears from Device Manager. Sometimes "HID-Compliant touch pad" also disappears". Sometimes "I2C HID Device" gets a warning yellow triangle icon, and under properties lists "Code (10) - Device failed to start". None of these symptoms are consistent. At the moment, all four devices are listed under device manager with no warnings present and all report "this device is working properly", and yet the touchpad is not currently functioning.


I suspect a physical hardware or firmware issue. Does anyone have any experience with similar issues and/or how to fix this.

Thanks,
Gareth

Dell is screwing us and we need to stand together XPS 12 9Q23

August 2, 2016, 8:17 am

≫ Next: Dell Inspiron 15 (7569) Weight on palm rest presses button.

≪ Previous: Dell XPS 9350 Touchpad not working

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Yes, just like you I have a dead $1500 plus XPS 12 laptop that died literally 1 week after the warranty ended.  Yes it is a hardware (motherboard) problem that Dell refuses to do anything about other then tell us to buy a new laptop.  I have decided to do so, but rest assured if Dell does not do something to assist me, the XPS 12 9Q23 will be the last Dell I every purchase.  

Here is a link to a petition I have started, 

www.***/.../dell-get-dell-to-support-poor-product

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Dell Inspiron 15 (7569) Weight on palm rest presses button.

August 2, 2016, 9:32 am

≫ Next: Low memory issue with new model E7x70

≪ Previous: Dell is screwing us and we need to stand together XPS 12 9Q23

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Hi all,

I have an issue with my new Inspiron 15 (7569).  If I am sitting in bed, for example, my palms put a little more pressure on the palm rests.  The enclosure actually presses down the left-click button!  This causes two separate use issues for me.  First, it makes it so that there is no "click" to the button when I want to use it (because it is already in the down position, being held by the enclosure), and second, it causes my cursor to jump around... the cursor/pointer may just be somewhere on the screen out of the way while I type, for example, but when the enclosure "presses" the left button it forces focus to wherever the pointer is at that moment.

This is clearly a hardware flaw, as there should be some internal support closer to the buttons to keep the palm rests/enclosure from pressing down on the button.  

What recourse do I have at this point?  How do I know that if I exchange this for a different model I won't just have the same issue again?

Low memory issue with new model E7x70

August 2, 2016, 10:05 am

≫ Next: System freeze , Dell Inspiron 7537

≪ Previous: Dell Inspiron 15 (7569) Weight on palm rest presses button.

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Hi,

Have anyone seen the memory issue with the new model E7x70 series  on Windows 7? My issue  was "Your computer is low on memory". I don't run any program, but leave the PC on for 20 minutes or so. Not only one machine but multiple machines.

Configuration: CPU i5/i7--RAM 8G/4G. 

Any ideas about this?

Thanks

System freeze , Dell Inspiron 7537

August 2, 2016, 11:32 am

≫ Next: Dell XPS 13 9350 (2016) buzz when scrolling but only on battery. Any help?

≪ Previous: Low memory issue with new model E7x70

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Hi I've been having this random issue which I I'm not sure where it originates from.

I own a Dell Inspiron  7537 .

Recently it started freezing when left inactive, and rarely while in use.
I also noticed it freezes and if left alone turns itself off after activating Dell SupportAssist.

Based on a previous post I tried opening LogGrabber.exe , but the same thing happened.
I ran diagnostics and so forth (safe boot and windows) everything should be fine.

There is also a catch. After the freeze (and then me force shutting it down through the button) the clock goes 1 hour forward, sometimes 2 hours.

At the start of all of this I thought the clock messes up and puts itself 1 hour forward, but when unsuccessful mases my system freeze.

Any ideas?

Dell XPS 13 9350 (2016) buzz when scrolling but only on battery. Any help?

August 2, 2016, 11:50 am

≫ Next: GPU not detected at all after reassembly on Inspiron 5521 15R

≪ Previous: System freeze , Dell Inspiron 7537

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Hello

i've got a brand new dell xps 13 9350 (2016 model) and i reainstalled clean windows 10 pro on it. All drivers are good and i've got this weird problem.

When AC is plugged in, everything works perfectly, no weird sounds. However as soon as i plug out the power, there is that buzzing sound when i scroll or do some acitons. I changed all three power plans (balanced, saver, performance), it's still the same, and i turned off c-states and intel speedstep in BIOS, still the same.

What could cause this issue, any option/driver? I really think it has something to do with the software, because when on AC it doesn't happen.

Any help would be appreaciated.

Thanks

GPU not detected at all after reassembly on Inspiron 5521 15R

August 2, 2016, 11:52 am

≫ Next: Keyboard

≪ Previous: Dell XPS 13 9350 (2016) buzz when scrolling but only on battery. Any help?

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Hello there, friends. I'm in desperate need of help.

I had the stupid idea today to thoroughly clean my sisters laptop so i took it apart completely. I've cleaned it well and put everything back on. When i tried to turn the laptop on, the Windows is Starting window appeared which relieved me, but suddenly i got a blue screen saying that atikmpag.sys is causing problems. I fixed that by going into safe mode and adding ".OLD" to the file. The laptop turned on finally, but it runs like a vegetable, since the ATI Radeon GPU on it is simply not detected, not even by the device manager. The laptop seems to be running only on the Intel Family 4000 which is horrible and can't even run Aero effects. I can't turn the brightness higher or lower. I can't even change what the lid does for some reason. And the device itself is hotter than usual. I already tried taking the CMOS battery out and put it back in but that didn't fix it. Attempting to install AMD drivers results in a little window saying that CCC(Catalyst Control Center) has nothing to run on. So I'm really really afraid i've messed something up while cleaning the insides of the laptop. Could anyone of you please suggest any fixes and methods? I'll be incredibly grateful and my sister won't kill me too.