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Revisiting BOA (broken) alienware 17 computer

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Hey I posted about this comp before but gave up and just ended up getting a different computer. The thing is it's essentially brand new (AND COST A LOT OF MONEY) and I know there could be a simple fix for it. Enjoy the mystery...

Essentially...

Brand new Alienware 17 purchased (unwisely) for mother. She didn't use it, sat in a closet. It was handed down to me a few months ago but found that it BSOD with the error code for hardware (0124) randomly and especially under any stressful circumstances (videos and games). I've done every type of reset, driver update, windows update, windows reinstall imaginable (BSOD permitting) to try and fix it. Nothing has worked.

At this point it's gotta be a hardware issue. What I need is a troubleshoot on figuring out what piece of hardware it is. I'm guessing it's something with intel because the BSOD will mention an intel folder sometimes.

I'm playing with the idea of removing either the graphics card to see if that's the issue or the memory sticks one at a time.

Let me know any strategies you can suggest

Warranty is expired


Strange keyboard problem

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I dropped my laptop (case was closed) today. Later certain adjacent letters started not working sporadically: 8 i k ,

Notice that they are vertically adjacent on the keyboard. Occasionally, they won`t work at all. Most often they work only when  press the letter to the right or left immediately before, e.g.: jk or ui

Should  try disassembling and cleaning the keyboard? Or is there some diagnosis you would recommend first? 

 This is a Dell Latitude E6410 laptop. I got it as a refurbished computer, and it has been very reliable. 

XPS 15 (9550) TPM chip suddenly not accessible and BitLocker failed

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I have a Dell XPS 150 (9550) running Windows 10 Professional which I purchased in late June 2016.  This device has been running BitLocker by using the TPM chip on the motherboard since that date.  This morning July 31st 2016, the TPM chip has disappeared from Device Manager and BitLocker had to be disabled in order for the device to boot.

Is there a known issue with the TPM chip disabling?  I cannot see any TPM options in the BIOS which I can alter to try and test if there is a setting which has been disabled.

Password Reset

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hello everyone,

I am a new member in this forum and i would like to raise a problematic issue about BIOS PASSWOR of DELL Latitude E6430.

the problem is that  the bios is password protected and i cannt find it. plz how can I find the password or just remove it or any other suggestion.

 

thank you in advance

Intel Management Engine Interface Question

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I have never been able to get the Intel MEI driver to install from Dell's web page.  The installer always encouters a "fatal" error and never completes.  In device manager under system devices I see that there is a MEI entry.  I'm not sure why the Dell Installer won't work.  Anyways, you can download updated drivers from Intel but there are two versions...1.5 Mo and 5 Mo.  Can someone please tell me how I know what version I would download?  I have a Dell XPS 13 9350.  Thanks.

Dell Inspiron 15 5559 hard drive adapter

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Hi everyone,

I want to connect my hard drive from Dell Inspiron 15, 5559 to another  computer through a USB to be able to see the data from that hard drive. I was wondering if you could point me to the right adapter. A page from a store website would be really appreciated.

Thanks!

Dell laptop internal speaker and some keys of keyboard not working

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Hello ,

I have Dell Inspiron 3543. purchased on august 2015 . Its speaker and some keys of keyboard are not working . I updated all the drivers. I did Laptop's factory restore step. But none worked.  

I had shown the issue to few hardware engineers for issue confirmation. They all said It has keyboard and speaker issues. Contact to dell support as one year is not completed.  But Dell support is saying the product is not under warranty and contact dealer.  I contacted dealer. Dealer said we have updated the warranty.

To whom should I contact now? How my issue will get resolved?

Inspirion N7110 safe mode?

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Hello everyone I have a Problem. My Hard drive crashed and i would like to factory reset it. It is stuck on the windows 10 screen "Repairing disk errors. This might take over an hour to complete."  this occers right after the Dell logo screen. I have f2 and f12. I can not do much with that. I read online that f8 starts it up in safemode but i can not get it there. Any help?


8 beep sound in inspiron N5010

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Hallo,

 I have dell inspiron N5010 model laptop.From last one month it has started giving problem in booting.It creates 8 times beep sound while starting.If i keep shift+del+Cntl keys simulatanously pressed for longer time then some times it restarts normally.Some times during working also it suddenly gives black screen and  restarts with black screen and creATES same 8 beep noise.I have shown to local mechanic and he has done something it afterwhich laptop wokked for 2 weeks and same problem started again.I am really confused about dell's product.I dont know is the problem of hardware or software? Also why this is happening about Dell only?So please help to solve this problem.

Precision M4600 CPU and RAM Upgrade questions

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Dear community,

I want to  upgrade the CPU and RAM of my Precision M4600. I have now an i5-2520M. I want to upgrade to an i7-2760QM. WIll it work? And after upgrade, will the front RAM slots (3,4) work?

Precision M4600 CPU and RAM Upgrade questions

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Dear community,

I want to upgrade the CPU and RAM of my Precision M4600. I have now an i5-2520M. I want to upgrade to an i7-2760QM. WIll it work? And after upgrade, will the front RAM slots (3,4) work?

Linux on Latitude 11 5175

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Is it possible to install other operating systems than Windows 10 (e.g. Linux) on a Dell Latitude 11? Will the BIOS bootloader allow to boot in legacy mode? Are there any other issues to consider?

So far, I could not find any reports on the internet.


Thank you for any comments!

Keyboard Lighting Adjustments

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I have an XPS15, 9350, running Windows 10 with latest updates.  I am trying to change the light settings on the keyboard, specifically the length of time the light remains on.  I'm sure there is a setting for this but I have not been able to find it.  Anyone?  Thank you.

Latitude 7470 and 1TB SSD

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Does this model accepts 1TB SSD drives?

Like this 1TB Sandisk X400 M.2 SATA drive?

XPS 13 9350, stop charging at 80% (plugged in, not charging)

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Hi supporter,


I buy a laptop DELL XPS 13 9350 from Microsoft store (NY) last week. But it stop charging at 80%. I have read all related topics on this forum, but my issue isn't solve. I did:
- Update Window
- update BIOS ver 1.4.4
- BIOS > setting > general Battery Information: health excellent, 80% (Idle), AC Adapter = 45W
-Power Management > Primary Battery Charge Configuration: Standard
- all step here (www.dell.com/.../SLN296542), except (step 5 & 6).
- I ran diognasis test in BIOS: everything passed.

What could I do next? Thanks


5404 Rugged Laptop - NMEA Port??

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I have multiple 5404s, most of which function properly. A few of them that were just received don't have the capability of utilizing GPS data for a program which we use regularly. I've been informed that the GPS data is accessible via the NMEA COM port driver. On the 5404s in question that the GPS isn't working right, this NMEA port is not listed in the drivers, whereas on the working 5404s it is present. 

My Google searching has turned up empty, other than Dell Wireless Manager is used in conjunction with this driver. There are no NMEA drivers listed on the 5404 download page, nor is there a Dell Wireless Manager app. I've already reinstalled the WWAN driver, which states it is packaged with the GPS driver as well, and the NMEA port still will not show up, and further testing shows the GPS data is not being collected for our program.

If anyone has any suggestions or better knowledge of this subject, I'd appreciate your help and welcome any replies.

Inspiron 5748 Driver's won't install

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I am doing a clean reinstall of WIndows 7 on a Inspiron 5748 laptop.  Windows installed ok and I used another working computer to download all the recommended drivers for the 5748.

I found the instructions on correct install order and installed them but the two drivers that work the wifi and bluetooth will not install.. just give "install failed" message.

Everything else works on the laptop (I'm using it to post here with a wired LAN connection) but I have no wifi.

What can I do next?

these are the driver files that won't work:

 Dell Wireless 1704 WiFi + Bluetooth Driver View details
File Name: Network_Driver_WK8MN_WN32_6.30.223.228_A01.EXE
Importance: Recommended
Description: Update Package for Microsoft® Windows® (330.16 MB)
Release Date: 25 Feb 2015
Version: 6.30.223.228 ,A01
Last Updated: 27 Aug 2015

 Dell Wireless 1705 WiFi + Bluetooth Driver View details
File Name: Network_Driver_DVTW2_WN_10.0.0.276_A00.EXE
Importance: Recommended
Description: Update Package for Microsoft® Windows® (272.21 MB)
Release Date: 30 Apr 2014
Version: 10.0.0.303 ,A00
Last Updated: 27 Aug 2015

Any ideas?

BIOS Boot Fails

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I have a Latitude E6510 and was having issues with it booting up intermittently.

Now the Dell logo appears with a progress bar below 50% complete. The BIOS revision is A06.

At this point it will go no further. Pressing F2 you get a Preparing to enter setup, but no setup.

Pressing F12 you get the Preparing one-time boot menu, but nothing else.

I have tried removing power and battery and holding down the power button for a few minutes and also doing the same after removing the bios battery as well.  Same results.

Is there another way to get it to boot past the bios load?

Thanks,

Andy

Windows fails to boot after BIOS Update on XPS 15 9550

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Warning that the recent BIOS update on the XPS 15 9550 caused Windows to no longer boot.

It is Windows 10 Pro with Bitlocker enabled.  Startup Repair and System Restore Point fail to help. The laptop boots to a blank blue screen for about 1 min then just powers off.  Turning off Secure Boot did not help either.

Reinstall the system completely from scratch appears to be the only solution 

Wrongly mapped keyboard key

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my @ keyboard button has been mapped to " and vice versa. just wondering on how to fix it or if i need to send it back to get it fixed

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