Hi,
I'm having a new issue with the laptop, which seems to be happening in the last few weeks.
The only change that was made of consequence was an update to BIOS A07 for a fedora dual boot. Incidentally I have tried the devices on the Fedora OS on the same laptop and they are detected no problem, also, both HDD's have been tested on another PC which works correctly and the USB ports on the XPS laptop are also functioning since smaller USB devices are being detected correctly.
Both devices are being picked up in the system tray and the drivers are showing in device manager yet they are not being picked up by the file system.
Any ideas are appreciated !
EDIT: One device is USB 2.0 another is USB 3.0, troubleshooting using windows states that USB 2.0 devices will not work correctly yet the same issue occurs with the 3.0 device.