I use to have the xps 15z, but after 18 months of having dell fix the laptop with around 45 parts replaced and around a week wasted speaking to dell technical support, they finally decided to replace the laptop with the XPS 15 (L521x). 

I originally thought it was great to get a replacement computer, but after 10 minutes of use, I started to notice a number of wifi problems. My usual speeds are a download speed of 8mb/s and an upload speed of 0.7mb/s. But, now i barely get 0.5mb/s (Download) and 0.1mb/s (upload). I either have to be within a meter of the wireless router, or it barely works. Even sitting down in my loungeroom at 5metres away from the router, it still does not work. I called the internet provider believing that it was a wireless issue, but after a number of fixes, and a recent replacement of the wireless router, I noticed that it was a problem with the xps 15. 

I even checked 2 other computers and 3 mobile phones, to find that they were getting around 6-8mb/s (download) and 0.6-0.7mb/s (upload) in the lounge room (5 metres away from router). Even the blogs were saying "Do Not Buy this Computer" and "how the fark did Dell sell a computer that is faulty". A number of the blogs said that it was a hardware problem rather than a dell driver fix, so does anyone know how to fix this problem? 

Hopefully this problem can be fixed, so I don't have to spend another 18 months trying to fix my final Dell product ever. 

Specs: 

Windows 8 Pro 

3rd Generation Intel® Core i7-3632QM processor (6M Cache, up to 3.2 GHz , TPM)

8GB (4GBx2) DDR3 1600MHz Memory

750GB 7200RPM Hard Drive

NVIDIA® GeForce® GT 640M with 2GB GDDR5 VRAM

Killer Wireless-N 1202 (a/b/g/n 2.4 GHz and 5 GHz) + Bluetooth 4.0

I have a Inspiron N5110 which beeps 8 times on start up and nothing comes up on the display, external monitor works fine.  I replaced the lcd and the same thing.  Is there sometining else I should be looking at??

There is power in the power supply and when plugged in the power light on the laptop comes on flashing slowly but it will not power on? I have tried holding down the power button for 3-5 mins, any suggestions?

I have a latitude 5520. I think the MB is cooked. The cpu fan spins for about 5 seconds and then shuts down. Replaced the cmos clock. Pulled the HD and backed up my data but the laptop is dead. How do I order a new MB?

Can I install Windows 7 on my Dell Inspiron 17R Special Edition Laptop(Inspiron 7720). It was shipped with Windows 8

My keyboard backlight was not turning off automatically initially. Once I did system restore I have got this irritating problem. My keyboard backlight turns off automatically after certain time when it is not in use. Please help me asap.

Thanks in advance

*I couldn't post this.

Hi Dell,

Finally, I'm here trying to seek an alternate solution at a broader perspective. The problem happened with my Precision M4700. It has been replacing with parts here and there many many times and ended up receiving a replacement unit. The problems begun with static electricity leakage, fingerprint malfunction, monitor cracked by dell depot, vga port displacement, and keyboard errors. All of the stated issues had disappeared after unit replacement. However, the replacement unit came with different specs and configuration. The original unit has the most important equipment for the purpose of this ordering, particularly the M4700 system, the PremierColor 100% RGB panel. Dell last responded to me was they do not produce anymore IPS RGB panel in the new system. So basically Dell is dropping its support and responsibility. Would Dell do something about this?

Item Description:
-- Dell Precision Mobile Workstation M4700 Laptop Genuine Windows 7 Professional
-- Shipping Material
-- Bluetooth Cable
-- Internal Backlit Keyboard - English
-- Wave Systems Software
-- 9 Cell Primary Battery
-- Dell Wireless 380 Bluetooth 4.0 LE Module
-- Intel Centrino Ultimate-N 6300 802.11n 3x3 Half Mini Card
-- Processor: Intel Core 3rd Gen i7-3720QM Processor (2.6GHz, 6M cache, Upgradable to Intel vPro technology)
-- Service Software
-- Software
-- Shipping Material
-- 128GB 2.5 inch (SATA3) Mobility Solid State Drive
-- Integrated HD video webcam and noise reducing array microphones
-- Assembly Base
-- Thermal Heat Sink
-- Genuine Windows 7 Professional
-- Documentation
-- Service Software
-- Thermal Heat Sink 45W
-- Label
-- Optical Drive Bezel
-- 15.6 inch UlthraSharp FHD (1920x1080) PremierColor IPS RGB[/B] Anti-Glare, Premium Panel Guarantee
-- 16.0GB, DDR3-1600MHz SDRAM, 4 DIMMS
-- Information
-- No Intel vPro Technology Advanced Management Features
-- Optical Drive Bracket
-- Trend Micro 16.6 PC-cillin 30 Day
-- FIPS Compliant Fingerprint Reader, USH and Contactless Smartcard Reader
-- Software
-- Scratch & Dent
-- Genuine Windows 7 Professional 64 bit Service Pack 1
-- 180W A/C Adapter, 3P
-- Software
-- NVIDIA Quadro K2000M with 2GB GDDR3
-- 125V Power Cord
-- LCD Cover
-- Information
-- Information
-- Dell Data Protection Access
-- Processor Label
-- Label
-- Shipping Material
-- 8X DVD ROM Drive
-- Precision M4700: 3 Year Basic Hardware Service with 3 Year NBD Limited Onsite Service After Remote Diagnosis

Dear Alan,

Service Tag C*****

I wanted to follow up with you regarding your Service Request # 874******. I finally received a response from the Safety Hazard team and they approved the issue you are having to fall within the guidelines of the Safety Hazard policy. Since it is a potential safety risk we cannot send a technician out to you & would advise that you discontinue using the system. As for the repair of the system I will be sending you a box with a return waybill to have the system shipped in to the depot for diagnosis & repair. Would I be sending that to ***************?

If you need further assistance with this request, please reply to this email.

Thank you for choosing Dell.

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

How am I doing? Please e-mail my manager with any feedback by replying to [email]Workstation_Manager@dell.com[/email]

Service Tag C******
Service Request # 874********
Dispatch(s) # 164********

This email is to confirm your Return-to-Depot dispatch. I will be sending you an empty Depot Repair box. Once you receive the box, please pack the system and take it to the nearest FedEx office or you can schedule a pickup by calling 1-800-463-3339. Be sure to back up your data from the hard drive and remove it from the computer, as well as the AC adapter and battery, prior to shipping (unless otherwise instructed).

You can check the status of your Depot Repair at any time with the following link (there are three input fields, but only one is needed, such as the above Dispatch number):

[url]https://depotstatustool.dell.com/depotstatustool/searchlaptop.aspx[/url]

We will monitor the repair from our end of things, and we`ll be keeping you up-to-date on the status of the repair. If there`s anything that I can assist with, please don`t hesitate to reply to this email with your preferred contact method (email or phone), a phone number that you can be reached at, and I`ll follow up with you as soon as possible.

Thank you for choosing Dell,

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Dear Alan,

Service Tag C******

I wanted to follow up with you regarding your Service Request # 874******. I see the depot box arrived yesterday. I just wanted to let you know I won't be in for the next 2 days, but I'll check back on your case on Saturday & let you know if I have any updates.

If you need further assistance with this request, please reply to this email.

Thank you for choosing Dell.

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Dear Alan,

Service Tag C*******

I wanted to follow up with you regarding your Service Request # 874********. I just checked on the status of your depot repair & the notes currently show "4/8/2013 1:03:15 PM CST : Your product has been successfully received and the repair process will begin promptly."

If you need further assistance with this request, please reply to this email.

Thank you for choosing Dell.

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Dear Alan,

Service Tag C******

I wanted to follow up with you regarding your Service Request # 874******. Quite a bit of activity in the depot today:

NODATE CST : Your product is currently being repaired by a certified technician. This step includes repairing, testing, and any necessary parts replacement to return your unit to working condition.

4/8/2013 4:41:01 PM CST : Engineering Hold: Your unit requires additional diagnosis and testing before it can be returned. This may delay repair of your unit for up to three business days.

4/9/2013 2:36:19 PM CST : Your unit has been released from hold. Repairing of your unit will be continued by our technician.

So it looks like it was on hold waiting for a part, but temporarily & they are back on schedule with the repairs. I'll check again tomorrow & let you know if I have any updates.

If you need further assistance with this request, please reply to this email.

Thank you for choosing Dell.

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Hello Alan,

The fingerprint reader setup can be problematic sometimes. Are you getting an error when trying to enroll fingerprints or is it just not taking the prints. I don't see any error on the image you provided. As for the VGA port, same question there. Are you getting any error messages when attempting to connect a VGA cable or any distortion like line or flickering?

Thank you for choosing Dell.

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Hello Alan,

Well the VGA port is an obvious physical failure so we can have a tech come out by Tuesday to resolve that, but as for the fingerprint reader it looks like they replaced both pieces of related hardware during the depot repairs (palmrest including fingerprint reader & the motherboard) so it may be that the software may need to be configured again. Would you like me to go ahead & set up a service call for the bottom chassis for Tuesday or wait until we can take a second look at the fingerprint reader?

Thank you for choosing Dell.

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Hi Alan,

From the attached picture I can see the greed out error "Unable to read fingerprint. Pleas try again." in the background but it does appear to be recognizing a fingerprint in the image. The motherboard was also replaced in the depot. Have you checked the BIOS to make sure TPM Security is enabled?

Thank you for choosing Dell.

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Alan,

Could you please give us a call at your nearest convenience so we can troubleshoot the issue with the fingerprint reader further. It can be a complicated trial & error process & the Dell Data Protection application, driver & firmware need to be installed in a specific order; firmware, driver & then application. I believe we can resolve this issue without having to replace the Palmrest a second time.

Thank you for choosing Dell.

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Dear Alan,

Service Tag C******
Service Request # 874*******
Dispatch(s) # 16*******

This email is to confirm your Dispatch for Parts and Labor. Provided the parts are in stock and there are no issues on FedEx`s end of things, the local technician should have them by the following business day. When they receive them, they will be giving you a call to schedule the onsite installation appointment.

You can check the status of your dispatch at any time with the following link:

[url=http://support.dell.com/support/supporthistory/details.aspx?ServiceCall=********&ServiceTag=*********]Support History & Parts Dispatch Status | Dell US[/url]

We will monitor your Dispatch as well and we`ll be following up with you once the dispatch is completed. If there`s anything that I can assist with, please don`t hesitate to reply to this email with your preferred contact method (email or phone), a phone number that you can be reached at, and I`ll follow up with you as soon as possible.

Thank you for choosing Dell,

Oscar E.
Mon-Thurday 9am-8pm
[email]Workstation_Team5@dell.com[/email]
Dell Basic Workstatation Support
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Dear Alan

Service Request # 874*******
Service Tag # C********

My name is Rick, and I am a Case Manager for Chris, who is currently out of office. Firstly, let me apologize for the inconvenience and I will be leaving notes for him to follow up with you once he returns to office.

Based on the time elapsed, the depot service may be our most effective route to get the system back into production.

If you have a preference to work with the case owner, you may await their return to office. However, if you prefer immediate assistance please contact us at your earliest convenience.

You may contact either our phone support by calling 1-877-671-3355 or our online Chat support by clicking the link below:
[url=http://www.dell.com/support/incidents/us/en/19/chat/chattagentry?c=us&l=en&s=dhs]Chat Technical Support | Dell US[/url]

At Dell we take pride in our service, so please let me know if I can be of further assistance in any way by responding to this email.

Once again, I Thank you for choosing Dell!

Rick F.G.
Case Manager
Dell | Workstation Support
My work schedule is 11:00am - 8:00pm EST, Monday - Friday.
Contact Technical Support by phone 1-877-671-3355, or Online Chat Support.

Dear Alan

Service Request: 874*******
Dispatch(es): 165******

This email is to confirm your Return-to-Depot dispatch. I will be sending you an empty Depot Repair box. Once you receive the box, please pack the system and take it to the nearest FedEx office or you can schedule a pickup by calling 1-800-463-3339. Be sure to back up your data from the hard drive and remove it from the computer, as well as the AC adapter and battery, prior to shipping (unless otherwise instructed).

[url]https://depotstatustool.dell.com/depotstatustool/searchlaptop.aspx[/url]

We will monitor the repair from our end of things, and we will be keeping you up-to-date on the status of the repair. If there is anything that I can assist with, please do not hesitate to reply to this email without editing the subject line with your preferred contact method (email or phone), a phone number that you can be reached at, and I will follow up with you as soon as possible.Thank you for choosing Dell. Please let me know if I can be of assistance in any way.

Ray P
Dell Hardware Support
M-F 7:00am-4:00pm
1-877-671-3355
[email]US_Dell_Workstation_Support@dell.com[/email]

Hello Alan

My name is Craig Muir and I'm one of Matthew's senior techs, I see that you where not satisfied
with your experience with a previous technician. If you don't mind filling me in on what transpired
I will look into the issue and relay what I find to the manager of the tech in question.

I would also like to apologize for the delay in getting you a depot box. I see that one is now on its
way and we have approved it to be expedite once it arrives at the depot facility.

Thank you for your time and patience
Craig Muir
Client Technical Support Senior
Dell Workstation Technical Support
1-877-671-3355
Wed -Sun 8pm-7am

Hello Alan,

Let me first apologize on behalf of Dell for your experience, this is not the way we train our agents to handle
such situation. While Taylor was correct that we offer limited software support we do support the features of our
systems which would include getting your fingerprint reader to work properly. In my opinion he should have done
a better job of explaining the reasoning behind the answers he provided. I have forwarded his chat session to his
manager so he can review it and take whatever action he feels is necessary. In the mean time I see that the box
for returning the system to the depot was delivered on Monday and that the system is currently in transit back to us.

I will monitor the dispatch and inform your case owner to follow up with you once I see that the system has been
returned to your possession. If the depot does replace the system board again, the firmware on your drive will
likely need to be updated again to math the newer applications which were loaded but I will have the case owner
do that for you via a remote session.

Thank you for being patient and flexible enough to provide us the opportunity to have our depot check over the unit. I
hope that we can resolve all your issue with this last service call and get you a fully working system.

Sincerely,
Craig Muir
Client Technical Support Senior
Dell Workstation Technical Support
1-877-671-3355
Wed -Sun 8pm-7am

Hello Alan,

Service Tag C******

I wanted to follow up with you regarding your Service Request # 874*******. I just checked on the status of your depot repair & the notes currently show:

5/2/2013 6:02:07 PM CST : Your product is currently being repaired by a certified technician. This step includes repairing, testing, and any necessary parts replacement to return your unit to working condition.

I'll check on it again on Monday & let you know if I have any updates.

If you need further assistance with this request, please reply to this email.

Thank you for choosing Dell.

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Dear Alan,

Service Tag C*******

I wanted to follow up with you regarding your Service Request # 874*******. I just checked on the status of your depot repair & the notes currently show:

5/6/2013 3:36:34 PM CST : Parts Hold: A component necessary to repair your unit is currently not in stock.

I checked our internal dispatching tool & it looks like it was part # Y66K3 for your video card, however the notes in that tool show Status: Off of Hold with today's date meaning they were able to get the part.

If you need further assistance with this request, please reply to this email.

Thank you for choosing Dell.

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Dear Alan,

Service Tag C********

I wanted to follow up with you regarding your Service Request # 874********. I see from the notes on your case that the system arrived back from the depot with some problems so Darrell set up a service call for a tech to come out & replace the damaged LCD screen & back cover and hopefully he can investigate this possibly disconnected microphone cable while there as well. I just checked on the parts & it looks like they're currently In Transit with FedEx, ETA set for 5pm on Monday so the service likely won't occur until Tuesday unless the parts arrive early.

If you need further assistance with this request, please reply to this email.

Thank you for choosing Dell.

Chris W #531987
Workstation Support Specialist
Workstation_Team3
Sat-Wed 4pm-1am EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Dear Alan,

Service Tag
Service Request #880********

Thank you for contacting Dell Support! It was a pleasure working with you today on this issue. I will be the owner of this Service Request, so I will be your primary contact for this issue and I am the best person to contact if anything additional is needed while your issue is being resolved or after the service call or parts replacement has occurred.

Please do not hesitate to reply to this email if you have any questions or concerns and I will get back to you as soon as I can. Also, please let me know your preferred method of contact, whether it be by phone or email. At Dell we take pride in our service, so please let me know if I can be of assistance in any way.

Thank you for choosing Dell,

Billy T.
Dell Technical Support
12:00pm-9:00pm EST. mon.-fri.
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Dear Alan,

Service Tag C******
Service Request # 880*******
Dispatch(s) # 167********

This email is to confirm your Dispatch for Parts and Labor. Provided the parts are in stock and there are no issues on FedEx`s end of things, the local technician should have them by the following business day. When they receive them, they will be giving you a call to schedule the onsite installation appointment.

You can check the status of your dispatch at any time with the following link:
[url=http://support.dell.com/support/supporthistory/details.aspx?ServiceCall=*******&ServiceTag=*******]Support History & Parts Dispatch Status | Dell US[/url]

I will monitor your Dispatch as well and Ill be following up with you once the dispatch is completed. If there`s anything that I can assist with, please don`t hesitate to reply to this email with your preferred contact method (email or phone), a phone number that you can be reached at, and I`ll follow up with you as soon as possible.

Thank you for choosing Dell,

Don
Dell Workstation Technical Support
Monday - Friday 3:00PM - 12:00AM EST
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Dear Alan,

Service Request # 880******
Dispatch(s) # 167*******
Service Tag: C*******

My name is Kwok, I am a Case Manager for Billy, who is currently not in the office. I was reviewing their active cases, and I wanted to follow up with you regarding this service request. Please let me know the status of your case so that I may take the appropriate action to assist you, or close your case if it has already been resolved.

Thank you for choosing Dell.

Kwok W.
Case Manager
Dell Workstation Support
1-877-671-3355

Dear Alan,

Service Tag 6******
Service Request # 881*******
Dispatch(s) # 168******

This email is to confirm your Dispatch for Parts and Labor. Provided the parts are in stock and there are no issues on FedEx`s end of things, the local technician should have them by the following business day. When they receive them, they will be giving you a call to schedule the onsite installation appointment.

You can check the status of your dispatch at any time with the following link:
[url=http://support.dell.com/support/supporthistory/details.aspx?ServiceCall=********&ServiceTag=**********]Support History & Parts Dispatch Status | Dell US[/url]

I will monitor your Dispatch as well and Ill be following up with you once the dispatch is completed. If there`s anything that I can assist with, please don`t hesitate to reply to this email with your preferred contact method (email or phone), a phone number that you can be reached at, and I`ll follow up with you as soon as possible.

Thank you for choosing Dell,

Suraj R. 543328
Dell Technical Support
10:00am - 7:00pm EST Mon - Fri.
1-877-671-3355
Dell Drivers/Downloads: [url=http://support.dell.com/support/downloads]Product Selection | Dell US[/url]

Alan,

It looks like there was a shortage on the RGB screens. we have put in an order for you to get another system exchange, the new disptach number is 168********. we do not yet have any other info yet as far as specs, as its in the build process.

once i have any new info on this case i will update you. just as a reminder the system exchange takes upto 21 Business days. and the new dispatch was processed on 8-23-13.

IF you have any other questions please feel free to reply to my email

Suraj-

Last two are voice messages left by Dell rep.

Hi Alan, My name is tristan from the pill dispatched, you. I was speaking to you, an agent for a technician 260 repairs here system. Basically, I believe this was last week in regards to the LCD screen, which I just ate sent you the wrong one rugs an R G D Screen, I was in L E D 1, which you can. Dear Gibby with your original system, we'd be sleeping try to put through exchange for that it actually just an email back today from the department actual push that through stating, unfortunately. V R, G B screen site is not available for the 4700 model which sure you have whether the bringing replacement order over 1. Unfortunately, the only system type that actually does have that available. There is the and 6700 model, so we're officially calling to give you an option here. If you'd like, we can one certainly send you with that system type. There s a replacement of the one that you have a right now. If you do you need and require the R G V screen type which we talked a bit if you could give us a call back in with your decision. If that's it. Okay option for you. The number you can call us at 1(800) 822-8965 and you can refer to the case number is 881******* alright. Sorry about the confusion and I have a great day. Bye bye.

Hello, My name is Kristen Bloomquist ask you. I had called yesterday in regards to this. Sir, in 4700, Workstation system that you had there. Regarding a personal you got it was the W L E D Screen, rather than charge. If you strange side. Basically I just got a another email back from the other. This is Brother Sister exchange and unfortunately the R. G. D, strange side, but I guess at this point in time. Unfortunately, it's basically what we consider and his wife, which is being produced anymore. I'm on any system type it also the option yesterday. I'm instead, unfortunately, is not available anymore. So what they're gonna have to do is officially give you a replacement 4700. Again, I believe, but they're probably gonna do with the C. W L E D Screen. Unfortunately, I very much apologize but I said, I'm still informed of this mail and I thought you were still alright. Sorry for the whole inconvenience and have a great day sir.

[Please visit the site to access the poll]

   Hello!

Finally I have replaced new Intel Core Duo T7600 Processor to my Inspiron 6400 instead of  T2300E.After rebooting the system I've got an message on the black screen saying following:  ***Processor Microcode Update Failure***

                                       The revision of processor in the system is not supported.

                                        Strike F1 key to continue,F2 to run the setup utility."

So I have entered to setup mode and found that the system actually recognizes my new T7600.After leaving the setup Windows started working normally...But after restarting computer again the message appeared again.

Is that saying that my laptop is not using T7600 "complete" and experiencing some problems?..and what shell I do to prevent this message in the future and help my laptop to work properly?

Regards

Erni

While randomly  right clicking around on my screen i found an option that let my laptop change inputs like tv. So i clicked it and my laptop screen went black i couldn't do or see anything to i force quit my laptop. Now i am trying to refind this menu  but now i cannot seem to find how to get to it.

Hello,

I have a issue in my Alienware for a long time. I'll try to brief.

As soon as I got this laptop Alienware M17x R4, I have realized that sometimes (not always) my laptop turned off abruptly in the moment I connected any kind of USB device (pendrives and an external hdd) on it. I called the support and they fix that to me changing basically the USB driver. No more crashes anymore, but since then I am not able to connect my HDD. Pen drives work so far.

I've tried many ways to solve it following what was written on forums: I updated BIOS driver and USB driver via dell.com. Again with online chat support. Unfortunately, nothing resolved. I tested my external HDD in other 3 computers(different brands) and it worked perfectly.

I'm using Windows 7 Home Premium and this HDD is a WesternDigital model WDBACX0010BBK-01

I need help from the experts to solve this

Thanks,

I HAVE A DELL LATITUDE D620 WHEN BOOTING SAYS THIS COMPUTER SYSTEM, #5ZLY6C1-595B IS PROTECTED BY A PASSWORD AUTHENTICATION SYSTEM. YOU CANNOT ACCESS THE DATA ON THIS COMPUTER WITHOUT THE CORRECT PASSWORD. PLEASE TYPE IN THE SYSTEM OR ADMINISTATOR PASSWORD AND PRESS ENTER. IS THIS LOCKED BIOS OR HARD DRIVE? PLEASE HELP THANK YOU.

 BEST REGARDS,

 IBRAHIM(SIERRA LEONE-WEST AFRICA)

I have a Dell Inspiron 1300 that has been giving me trouble.  I ran a diagnostic from the BIOS and it said that the "Start DSI Short Test failed". 

Could someone tell me what this is, and if it is repairable.  Thanks.

Hello everyone

I have recently bought an Inspiron 17R 7720 SE in Greece.

I am a bit puzzled with the specs regarding hard disk drives.

I opened the laptop and saw one HDD which is 1TB Scorpio Blue wd10jpvx which is SATA3 (6Gb/s). I also saw an empty bay for 2.5 disk and one empty slot for msata disk.

My questions are as follows

1) Does my motheroboard actually support SATA3 for my current non-SSD drive or it is a SATA3 drive connected to a SATA2 socket?

2) Does the second bay support SSD disks as well and the socket is SATA2 or SATA3?

3) Which is the best solution in terms of speed a) msata or b) ssd in the second bay?

My thought was to buy an 120GB SSD or msata, make it primary with windows ubuntu and programs for both, and keep the current 1TB drive for data storage

Any help will be much appreciated

I'm driving two external monitors (or trying to) (DELL 2408WFP and DELLU2711) on an XPS17 L702X.  Sometimes only one comes on.  Both come on when Microsoft executes updates and reboots.  Only one comes on when I reboot (DELL U2711).  When both are on, the 2804 is driven by a NVIDIA GeForce GT555M; the other by the Intel Graphics card.  The 2804 is not seen by the system...does not discover it.  Any ideas?

I got a popup and an attempt to install an exe file when i browsed a site with my virus software on.  It then went to priviledge escalation mode, and at that point I hard powered down the computer.  WHen I attempted to restart, i got the post 7 beep.  Removed the cmos backup battery, replaced, tried again, same beep.  I have the hard drive on an USB harness on my lab server and the partitions show up fine.  Haven't run a virus scan yet.  All of the answers I see for the same problem indicate a failed processor, but would this happen concurrently with an attempt to install a trojan?  Windows 7 btw. no new hardware installed prior to the error. 

So, you know we've all be stuck with this terrible driver for the XPS 15z touchpad, and Dell has been completely silent.

I just confirmed with Cypress that Dell has an updated driver for the 15z touchpad that works with Windows 8 and is supposed to fix all the current issues. This conversation happened about 2 weeks ago, and Dell had the driver before I contacted Cypress.

Hey Dell, RELEASE IT ALREADY!

Hi I just recently purchased a 17r 2^nd gen and I love
the performance and style but I just wish it had a backlit keyboard, knowing it
was not in the customization features I was wondering if I could purchase a XPS
17 (L702X) and replace my default keyboard. I just know if the motherboard has
the same connection and if the LED’s would work. Any help will be greatly appreciated!