I apologize in advance if this has already been addressed here, I do not see a way to search this forum.
I have an Inspiron 15, 5000 series laptop running Windows 10. It worked using AC power, but not battery. The toolbar battery icon message says "0% available (plugged in, not charging). I have tried several variations of online recommendations to remove the battery and either disable, reinstall, or uninstall drivers. All were unsuccessful.
I did notice that if I remove the battery, the battery icon says "no battery detected". When I plug it back in, the text changes for about 1 minute to "0% (plugged in, charging), and the icon shows charging, but then it reverts to the 'normal' "not charging" status.
Based on this info, how do i determine if this is a hardware problem requiring a new battery, if it is a software problem other then the driver problem that tried earlier, or some other charger problem?
Thanks,
Michael