Hi, I'm not sure where to post this, but getting frustrated with Dell so need to vent in a different channel!
I ordered a 17inch Inspiron, and requested a refund on the 25th of Jan due to a faulty screen.
This refund requested was processed, and I waited a couple of weeks, with some chasing every couple of days.
Dell sent the couriers round last week, without informing me they were coming, so nobody was in to give them the laptop. I could not schedule another day for pickup as this has to be done through Dell.
I asked for this to be rearranged and to be told the day that it would be picked up so I could make sure somebody was in.
The couriers came, but again, I was not informed of the day so nobody was in.
I'm not left in the same situation, with requesting another pickup, but wondering if Dell will let me know in advance when to expect them.
It seems a waste of Dell and mines time and money to keep doing this.
Also, Dell have now had my money for nearly a month, and I'm out of pocket by over £500 as I have since bought a new laptop.
The laptop was paid for on a credit card, which we pay off the full balance of each month. I'm very close to getting interest charges due to the length of time that Dell have taken to arrange a simple pickup and refund.
Can anyone from Dell help here? If so, I would be very grateful - as I do not want to get interest charges, and if I do, I will be seeking compensation.
Thanks for reading.
James