'Operating system not found' following factory restore

January 9, 2016, 9:02 pm

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Hello.

I had to replace a harddrive on my Inspiron 17R SE 7720 as it was not starting up properly on the old one.

I did a factory restore to the new drive (old drive removed) from a USB, which appeared to be successful. But on restart it shows the message "Operating System not found" and on enter goes to Boot Mode. 

I assume I need a Dell recovery disk or an OEM/Retail Windows 8/8.1 installation CD to fix this, but neither was provided with the laptop at purchase.

How can I get a disc? Product service tag was <ADMIN NOTE: Service tag removed per privacy policy>

 

Thanks

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XPS 13 9333, Loose Screen hinge.

January 10, 2016, 12:55 am

≫ Next: Inspiron 7347

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Hi, 

Does anyone else have a XPS 13 9333, with a loose screen hinge that wobbles.

Is there any fix for this and or how would I be able to contact Dell for support?

Thnaks

Inspiron 7347

January 10, 2016, 1:08 am

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Hi there,                                                           

I have the Inspiron 7347 for about 14 months. Everything works out fine until early this week, the system battery starts to indicate "0% available (Plugged In Not Charging)"

I go through this Forum, and all the Dell Support Assist Diagnostic Tools but still not successful in solving the problem.

This is what I have done:

1) In the Dell Product Support, Run the Diagnostic for Battery Plugged in but not charging. The last 2 steps of this diagnostic for running the diagnostic and sending report was not able to complete!! I tried for many hours and occasions and the diagnostic never get pass these last 2 procedures. 

2) In the Dell Product Support, Install Drivers and downloads and update the BIOS. The BIOS shows that the Battery is working normally and the Adaptor indicated "W65".  

3) In the Power Options, the Battery Health Check indicated that the Battery is performing normally.

4) In the "System Info" tab under the Dell Support Assist, I run a complete test on all the hardware and software and the test results indicated that everything including the Battery and the Adapter is functioning properly.

5) Check the Device Manager, expand the batteries option, check the Microsoft AC Adapter and Microsoft ACPI for any update of Software and Hardware Changes. The results show OK.  

There is basically no test that is available on the Dell Support Assist that I can perform now except f0r 1) above which I am not able to complete.

What else could be the problem?

Inspiron 5110

January 10, 2016, 1:48 am

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So i rane the diagnosed and this error appeared.  Error code 2000-0142

Msg: hard drive 0 s/n 6ws27n76 self test unsuccessful status =7

Dell inspiron 3521

January 10, 2016, 2:39 am

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Hello everyone,

Well recently, i got an issue with my windows 7 which I've been using for 2 years now, concerning malware and virus.

However i did a clean format of my hard disk and reformatted my laptop. Now the issue is that its freezing every 5min not allowing me to perform any update or scan. I've tried windows 7 and even windows 8.1 but the problem persist.

Can you please help me?

P.S sorry for my english

980M memeroy problem

January 10, 2016, 3:01 am

≫ Next: dell inspiron n5110 is not booting display

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I just bought this product with Nvidia 980m and 2x4g video memory but only 4g memory is detected in the system. Is this a problem of configuration or I didn't get 2X4g video memery card at all?

Alienware 15 R2

Service Tag:<ADMIN NOTE: Service tag removed per privacy policy>| Express Service Code: <ADMIN NOTE: Express service code removed per privacy policy>

NVIDIA System Information report created on: 01/10/2016 10:40:18
System name: DESKTOP-UKB7UJO

[Display]
Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 980M
Driver version: 361.43
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 1536
Core clock: 1038 MHz
Memory data rate: 5010 MHz
Memory interface: 256-bit
Memory bandwidth: 160.32 GB/s
Total available graphics memory: 12237 MB
Dedicated video memory: 4096 MB GDDR5
System video memory: 0 MB
Shared system memory: 8141 MB
Video BIOS version: 84.04.87.00.08
IRQ: Not used
Bus: PCI Express x16 Gen3
Device Id: 10DE 13D7 07081028
Part Number: 2724 0010

dell inspiron n5110 is not booting display

January 10, 2016, 3:31 am

≫ Next: Dell Inspiron N4110 turning on and flashing the indicating lights and shutting down automatically

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Dear All.

               i have dell inspiron n5110, it is power on but no booting display and no beeb soung and fan is on but after few second fan also off

Dell Inspiron N4110 turning on and flashing the indicating lights and shutting down automatically

January 10, 2016, 3:39 am

≫ Next: no display,can't seem to get new monitor to work correctly

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I'm using Inspiron N4110. When I'm turning on the laptop, it's just lighting up the indicators like(power button, settings, dell support & Display Off buttons) and shutting down automatically. there is no other indications. Can you help in this problem. what is the reason for this problem and please tell the solution for this one...

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no display,can't seem to get new monitor to work correctly

January 10, 2016, 5:03 am

≫ Next: Dell XPS 12 Ghosting Images/Burn in

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I have a Dell Latitude E6510 i5 64bit windows 10 os, as a christmas gift I recieved a Dell U2413 Monitor.  I like to use a dual display with my laptop screen and 2 extra monitors, I use  one monitor to the right of my laptop screen as my main display and is an extended display of the laptop screen while another monitor is positioned near my bed and is a duplicate display of the monitor stationed next to the laptop for watching movies and viewing my surveaillence system.  Everything worked fine with the use of a 4port VGA splitter but when I tried to replace my main display (next to laptop) with the new U2413 that has no VGA in or out I have had no  luck getting the same effect. No matter what I tried like DP from laptop to mini d on  tne monitor or VGA out on laptop to DVI adapter to monitor DVI. The new U2413 will not recognize any signal from my laptop. I have screwed around with it so much trying to get it to work that I have no display whatsoever onany of them presently.  My laptop turns on, boots up then goes copmletely blank.  Thr mouse cursor is there but there is no image behind it.  My whole office is torn to pieces and I need to get this resolved befoere tomorrow. Any body got any ideas? I have tried a few diffferent approches but nothing. I know the new monitor works because I did at one point get it to detect all three monitors   but I wasn't asble to extend my desktop from 2 to 3  and I changed it for the worse.

Dell XPS 12 Ghosting Images/Burn in

January 10, 2016, 5:42 am

≫ Next: Touchpad problem with second monitor on M6600 Win 10

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I noticed the Ghosting a few months back and recently began Googling for information. In my search results amongst a lenghty list of Dell Support Forum posts about this issue I came across this article: http://www.pcworld.com/article/2109141/dell-replacing-displays-on-xps-12-hybrids-with-burn-in-issues.html

I also found this article: http://thevarguy.com/computer-technology-hardware-solutions-and-news/031914/dell-replace-faulty-displays-xps-12-convertibles

and

news.softpedia.com/.../Dell-XPS-12-Users-Complain-of-Burn-In-Display-Issues-Dell-Is-Offering-Screen-Replacements-for-Free-432921.shtml

The article states that Dell is replacing affected screens even for units that are out of warranty. Mine is out of warranty now so I was relieved that they had acknowledged the issue and were actually doing something about it. So I called customer support and was told that because my unit is out of warranty there was nothing they could do. I'm hoping someone here has information that can get me pointed in the right direction for a resolution to the issue. Thanks for your help!

Touchpad problem with second monitor on M6600 Win 10

January 10, 2016, 6:14 am

≫ Next: After updating to windows 10, my touchscreen does not work dell inspiron 7348

≪ Previous: Dell XPS 12 Ghosting Images/Burn in

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I've just added a second monitor for the first time. All is working fine except the touchpad, which works perfectly on the laptop monitor, but will not transfer to the other one. If I install a mouse, that works as expected, and if I click the mouse on the second monitor, the touchpad then works on that monitor but not on the main one.

Any ideas?

After updating to windows 10, my touchscreen does not work dell inspiron 7348

January 10, 2016, 6:24 am

≫ Next: chipset isn't installing

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Hi!

I have a big problem. Yesterday I updated my windows 8.1 to windows 10 and my touchscreen stopped working. I thought that something is wrong with win10 so there was an option in settings to bring back the windows 8.1, and I did it (hoping that my touchscreen will be working again). HOWEVER, my touchscreen does not work again,  what can I do? My computer does not even see the touchscreen and stylus in settings, it says that I don't have them, even though yesterday's morning I was using them? What should I do? 

chipset isn't installing

January 10, 2016, 6:25 am

≫ Next: Inspiron Battery Status Light flashing

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I have a dell xps 15. (1520) I think. I have a GT 540M video card if that matters. (I used to be able to game but not any more) . Anyway

My hard drive went out so I ordered a new one from dell along with windows  7 on a flash drive. I installed both with no issues. The dell helper thing pops up and takes me directly to the dell driver down load page. I download and install everything it tells me to. Now here is the kicker.

N-Trig Duo Sense BULK

SM Bus Controller

Unknown device

all have no driver installed. When I go to the driver download page it tells me to download R292317 I have done this and installed it. but it still wont install drivers. Im not sure just how big of a deal this is but it seems to be causing other problems. My mouse jumps and clicks thing for no reason, sometimes the system will just freeze (when playing a game) I tried to install wireless ear buds and those failed as well. Please help if you can.

Inspiron Battery Status Light flashing

January 10, 2016, 6:57 am

≫ Next: My laptop keyboard doesn't work

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Hi all,

Purchased a brand new Inspiron 5759 direct from Dell last month. Today, it wouldn't boot up at all on battery, so thinking the battery was flat (even though I know I charged it fully yesterday) I plugged the mains charger in, and it then booted up. However, my battery status light has started to flash constantly (yellow I think, difficult to tell), if I unplug, or switch off the mains charger, the laptop instantly goes completely dead.  It will boot-up and operate whilst plugged in, but not a sign of life on battery, even though the battery status icon in notification bar states '98% available', however it does also state 'plugged in, not charging'.  I am presuming I have a faulty battery, but could it be something else does anyone know?

I was going to call Dell support tomorrow but thought I'd give the Community a shot first. Any help would be greatly appreciated!

Thank you [:)]

My laptop keyboard doesn't work

January 10, 2016, 7:37 am

≫ Next: My inspiron n5010 will not power on after reassembly!

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Hello,

I bought a Dell Inspiron 15 5558 laptop two days ago. I turned on this laptop and the keyboard doesn't work. I have used the screen keyboard to finish the configuration (date, time, name and more), thinking that the problem was in the configuration, but not.

What's the problem? How Can I solved it?

Thanks. ;)

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My inspiron n5010 will not power on after reassembly!

January 10, 2016, 1:48 pm

≫ Next: Office 2007 Product Key

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Hello, i recently took my dell inspiron n5010 apart and replaced the CMOS RTC battery. Upon reassembling  the aptop, it will no longer power on! I have tried checking all connections to the system Board and they seem fine. When plugged in,  i get one white LED light, but that's it. Does anyone have any ideas what's wrong or how to fix it? Any input is greatly appreciated.

Office 2007 Product Key

January 10, 2016, 3:55 pm

≫ Next: Dell inspiron 15, 7000 series, WiFi not working

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I restored my Dell Inspiron 530  to factory settings.  MS Office 2007 keeps asking for the product key but I do not have it and cannot find anywhere on my computer.  Any help would be appreciated.

Dell inspiron 15, 7000 series, WiFi not working

January 10, 2016, 8:44 pm

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Hi my Dell laptop inspiron 15, 7000 series. I7 6500,2.5 ghz,8gb windows 10.

Not able to connect to WiFi.it's just 10 days old and this is really annoying. It connected n everything was fine a week ago. Now it's telling No Internet,  reboots troubleshooting didn't help

Latitude E6410 doesn't wake up from sleep

January 10, 2016, 9:55 pm

≫ Next: Dell Inspiron N5050 goes to sleep mode/hibernates

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I recently got a used E6410 for my wife. I installed Windows 7 on it. All is well except that it won't wake up from sleep. When she's done with it, she has to remember to do a shutdown or hybernate. If she simply closes the lid, putting it to sleep, it never wakes up, and she has to pull the battery to get it going again.

Any suggestions?

Dell Inspiron N5050 goes to sleep mode/hibernates

January 10, 2016, 10:17 pm

≫ Next: Dell inspiron 5559 i7 6th generation laptop

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I'm having this problem and looked through similar posts on this forum and other (Googled) but couldn't help solve it.

The problem I have is my Dell (Inspiron N5050) laptop goes off with a click sound and when I push the power button to restart it, it turns back on showing "Resuming Windows" and brings me to the log in screen (can log in and access desktop etc). However, it stays on for up to say 2 or 3 minutes and does the same (goes off). After repeating the process for 3 or 4 times, it shuts down. This time when I push the start button to turn it on, it goes to the "Windows Error Recover" providing options such as Safe Mode etc.

(((About five months before this issue, it went off and I couldn't get it up again and left it in my locker. It started somehow, when I tried after months in the locker.)))

I'm lost, don't know what i'll do.

Greatly appreciate any help from the forum.