Dell Inspiron 15R 5520 BIOS UPDATE

December 30, 2015, 3:33 am

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Hello,

     I am trying to update a BIOS on a Dell Inspiron 15R 5520 using a DOS-Based environment.  I have downloaded the BIOS update from Dell's support website, which is 5520A14.exe, and have put it on a bootable USB flash drive using the Dell Diagnostic Deployment Package. 

When I run 5520A14.exe after I boot the system it just comes back saying 'Test.' and does not run the BIOS update utility.  I thought maybe the executable may have been corrupt, so I downloaded it again, and still had the same issue.

I also tried downloading the executable for revision 13, which did the same.

Please advise me on my next course of action.

Installing from within a Windows 8 environment is not an option.

Thanks for the help.

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Inspiron hardware keyboard disabled after login

December 30, 2015, 5:44 am

≫ Next: Driver Updates: DPPO vs. Intel Driver Update Utility

≪ Previous: Dell Inspiron 15R 5520 BIOS UPDATE

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Purchased open-box Inspiron 11 3152 with Win 8.1 x64 installed. Windows Update successfully installed 170 updates and rebooted several times, but now the following problem occurs repeatedly and consistently:

After cold-start or restart, I am able to use the hardware keyboard to enter the login password and press the Enter key.  After this point, the hardware keyboard is totally non-functional while the touchpad and software keyboard continue to function fine. Additionally, even though key presses are not initiating associated functions or generating text characters in the Search box or in Notepad, each key press causes audible feedback click from speaker even though nothing else happens.

I have tried the following:

1. Keyboard status is shown as unlocked and selecting either Temporary Keyboard Unlock or Never Lock Keyboard has no effect.

2. Audible key press clicks from speaker go silent when screen is folded beyond 200 degrees and touchpad is also disabled, indicating that screen angle sensor appears to be functioning properly.

3. This same keyboard problem also occurs when booting into Safe Mode.

4. The keyboard appears to function normally within the BIOS Setup or at least with the limited keys you can use there like 4 arrow keys, Esc, F10, etc.

5. The keyboard also functions normally in the DOS Command Prompt window but only when entered from the Advanced Startup Menu.

6. I have updated BIOS to 1.1.13 and updated other video, network, wireless, Quickset, keyboard, touchpad, etc. drivers from the Dell website but keyboard problem remains unchanged.

7. I have run full Dell SupportAssist diagnostics which pass and also the third party iolo diagnostics.

8. I have checked Windows Event Logs and found no relevant problems.

9. I don't have external USB keyboard to try but may have to buy one as additional check.

I'd appreciate any help solving this or I'll have to return this unit. Thanks.

Chris

Driver Updates: DPPO vs. Intel Driver Update Utility

December 30, 2015, 7:45 am

≫ Next: XPS L421X Notebook Hangs At Boot Time After Upgrade To Windows 10 Professional

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I recently set up a new Dell 7710 Precision Workstation (Xeon E3-1535M v5 w/Intel HD Graphics P530; Nvidia Quadro M5000M; Windows 7 Pro). The Dell Precision Optimizer (DPPO) tells me there are no updates at all (no Critical, Recommended, or Optional). However, the Intel Driver Update Utility tells me I have an older chipset (14.6.1.1030) that should be replaced by a newer chipset (10.0.27). I don't know if the DPPO is taking into account particular aspects of this system that make the 14.6.1.1030 the “correct” (even if not the latest) chipset. Perhaps the DPPO should override the Intel utility. Any thoughts?

XPS L421X Notebook Hangs At Boot Time After Upgrade To Windows 10 Professional

December 30, 2015, 8:51 am

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I have an XPS L421X that has run like a top with Windows 7 Professional. I've just upgraded it to Windows 10 Professional (version 1511, build 10586.36) after first updating the BIOS, all the drivers and everything else I could think of and the upgrade went off flawlessly. I then installed MS Office Home & Business 2016 to replace the 2013 version I had on previously, not that that makes any difference.  Anyway, the thing runs like a top, no problems whatsoever except when I try to cold boot. Then about half the time it hangs at the blue Windows Flag logo for between 1 & 3 minutes, then it will continue on into Windows and runs perfectly after that.  If I get impatient and hold down the power button to shut if off and then start it again immediately it will boot normally and the Desktop appears in no time.  I've verified that the BIOS settings are correct (same as they were before).  In doing some research it's been suggested that the LiteonIT LCS-512M6S SSD that's in the unit might have some arcane problem with the way the cache doesn't flush correctly or a block doesn't reset like it should or some-such but there was no resolution listed for the problem.  Booting-up in Safe Mode does not seem to make any difference either so I doubt it's a driver problem.  I've run the Dell diagnostics (both Web-based and internal) and everything checks-out 100% okay so there does not appear to be any obvious hardware problems; as I said, once it finally boots-up (if I don't to the instant reset thing) it runs perfectly.

Any input into this weird phenomenon would be greatly appreciated.  Thanks...

Intel wifi adapter 3165

December 30, 2015, 9:27 am

≫ Next: Replacement Hard Drive for Studio XPS13 (M1340) ??

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Inspiron 15 7568 2 in 1 has issues connecting to Internet. Shows adapter is connected to router but no apps will connect and edge does not connect. Have reset PC several times with temporary success. All other devices i.e. Desktop/laptop  connect and work just fine. Please help.

Replacement Hard Drive for Studio XPS13 (M1340) ??

December 30, 2015, 9:45 am

≫ Next: Dell System Detect goes into looping; Can't update drivers

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I have a Studio XPS13 (M1340) - which is well out of warranty but has given me 5 years great service. A recent backup using EaseUS ToDo alerted me that I now had hard drive issues - and then a Dell System Detect scan indicated 'WARNINGS' on both a SMART Threshold Test and a SMART Threshold Test 2.  

My present hard drive is a 500 Gb  ST9500420ASG ATA.

Is there a compatible replacement at a reasonable price? Better still, is a compatible 1 Gb replacement available, which wouldn't be a technical nightmare to install? Where should I start searching for replacements?

Would greatly appreciate some advice - thanks!  John

 

Dell System Detect goes into looping; Can't update drivers

December 30, 2015, 10:21 am

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I have an Inspiron 7537 running Windows 10 Professional. I want to update drivers, but when I try to download them, I get a prompt to install Dell System Detect. I download it and it runs, but nothing happens. If I try to download drivers manually, I get stuck in a loop where the only thing I can download is Dell System Detect. Any suggestions?

LCD Screen seperating from the T7347 laptrop lid!``

December 30, 2015, 10:47 am

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Grr. My LCD screen has been separating from the lid.  This has been wrecking havoc with the laptop.  Since it's a touch screen, I'm getting abhorant behavior since has browser windows opening and closing on their own and pretty much taking over the machine cauising me to have to force it to shut off by holding the power button.

Horrible manufacturing defect and I've read many similar accounts on the web forums.  I've now talked my friends and famil;y out of purchasing a Deell laptop because of it.

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E6230 W7 Pro upgrade to W10

December 30, 2015, 11:13 am

≫ Next: Fan still works after shut down , windows 10, driver provided by dell , is not compatible.

≪ Previous: LCD Screen seperating from the T7347 laptrop lid!``

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I installed the latest drivers and BIOS (A15), and put the W10 upgrade software on a USB drive using Rufus to make it .iso.  Booted up in W7 and selected setup on the USB.  It started with the following screen:

It rebooted at about 24% and again at about 75%, but got this message:

Followed by:

Anti-virus software has been removed.  Any ideas?  Thanks.

Fan still works after shut down , windows 10, driver provided by dell , is not compatible.

December 30, 2015, 12:31 pm

≫ Next: Processor does not reach 100% of the clock speed when "PCI Lock" is Unchecked in Advanced Boot settings

≪ Previous: E6230 W7 Pro upgrade to W10

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Hy , I have a Dell inspiron 3542 , and I have a problem described in a post on the forum , I followed the steps from there and unistalled "intel management engine interface" , used the link provided by dell staff to install the driver and it says that the system isn't supported.

The post is :

Also tried to download the driver by using my service tag , and installing the driver I faced the same problem.

How can I reinstall the driver ?

Thanks.

Processor does not reach 100% of the clock speed when "PCI Lock" is Unchecked in Advanced Boot settings

December 30, 2015, 12:58 pm

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Hi Guys,

 

Ran into quite a strange problem, so thought I'd give this forum a try. Tried discussing it on the Windows community forums but they were having none of it.

 

I've noticed that the machine felt sluggish over the past month or so, but never gave it much though. Today, for some reason I opened up the Task Manager, and noticed that no matter how much load the CPU is getting, the speed does not go over 2.28GHz (Standard clock speed is 2.3GHz). Now, at first I thought it could be the power settings, since I have managed to throttle the processor speed previously by reducing it to 95%. After some playing around, I ruled out the power settings, since the system does respond to them if you cut the maximum power state, the processor speed cuts down too. When set at 100%, it does not go over 2.28GHz. This means, since its a TurboBoost pocessor, that because it doesn't reach its full capacity, it does not go into TurboBoost.

 

I have updated the drivers, and the BIOS from the manufacturers website. The only way to resolve this issue, is by ticking the "PCI Lock" box in advanced boot options in msconfig. When the box is ticked, the computer restarts and the processor works correctly, boosting up to 3.3GHz. The only issue with that is, once the box is ticked, issues arise with other devices, for example, the network card is not recognised at all. Un-tick the box, restart, and the network card functions as it should, but the processor is throttled.

 

I dont know if this could be affecting the issue in any way, but the secondary HDD fails to spin down according to the power settings. It is supposed to stop after 1 minute, but despite having no activity (in resource monitor, or audible reads/writes) it keeps spinning. If you have no advice on the processor, maybe you've some idea on this instead? Its eating up power, and producing unnecessary heat and noise since the hard drive is only used for backups.

 

The specs are:

 

Dell M3800

Windows 10 Pro

CPU i7-4712HQ 2.3GHz (Up to 3.3GHz)

16GB RAM

512 Samsung SSD (With OS)

1TB Secondary

 

I am not sure when did the issue begin, since the performance has been sluggish for around a month and I cannot blame any new installations for this. The PCI lock seems the only way to temporarily solve the problem. All drivers are up to date, even tried downgrading and upgrading the BIOS. Only PCI lock seems to have any effect.

 

Any help would be greatly appreciated!

Dell Latitude Laptop: Plugged in Not Charging. No Battery detected

December 30, 2015, 2:48 pm

≫ Next: Inspiron 5558 - enter to sleeps mode when I charge ac power and click f11+f12

≪ Previous: Processor does not reach 100% of the clock speed when "PCI Lock" is Unchecked in Advanced Boot settings

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My Dell Latitude for the past few months has been saying no battery detected and plugged in not charging. I am unable to find a solution that will work. I changed the charger a few times and nothing work. Help!

Inspiron 5558 - enter to sleeps mode when I charge ac power and click f11+f12

December 30, 2015, 3:20 pm

≫ Next: Can't update UEFI BIOS

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hello, I have a problem in my computer.

I have a new computer - Inspiron 5558 and sometimes (3-4 in day)

when I plug in and unplugged ac power the computer enters to sleeps mode. it also happens when I click the lights buttons - F11+F12.

I don't know what to do anymore. I was checked all system, bios, drivers.

thanks.

Can't update UEFI BIOS

December 30, 2015, 4:52 pm

≫ Next: Searchin a comptabile SSD and internal speaker for my XPS 13 (don't want to buy online)

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I have an Inspiron 15 7537 laptop with i7 processor and Intell HD 4400 graphic card, bought in France. It came with Windows 8.1 preinstalled on it.

For my purposes, I splitted the partition and installed Linux on the other part. Until now, I have tried: Ubuntu 14.04 (kernels 3.17, 3.18, 3.19) Ubuntu 15.10, Fedora 21, 22, 23, Windows 8.1 and Windows 10. On all these OS-es, I have the same problem: when it wakes from sleep/suspend, it needs 2-3 minutes to actually wake itself and show something on the screen. In additional, on every version of linux, there is a bug when this happens, I can't control the brightness from the function keys anymore but from the settings window it is possible as usual (until restart).

To solve this I tried a lot of suggestions, and the latest was to update the UEFI/BIOS, which is version A12 and the latest version is A13. I tried on Windows 10, Windows 8.1 (restored from recovery), and under FreeDOS (as described in the instructions here: www.dell.com/.../DriversDetails;) but it crashes everywhere right before the flashing with different errors, sometimes with error code 255, sometimes with error code -1073741819. And I don't know what to do. If I had the chance to repport this to the maintainer of the bios, I suppose that it would be resolved within days or even hours (I am a developper too and I know the process) and everyone affected with this problem will benefit from it.

I have reported this to support and all they told me was that I have to send the laptop to them and they will correct the problem. In hope that there is solution other than sending to support staff (because I want to avoid the 2 weeks delay)

Thanks in advance.

Searchin a comptabile SSD and internal speaker for my XPS 13 (don't want to buy online)

December 30, 2015, 5:14 pm

≫ Next: Upgrading Memory

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I'm actually living in paris, and i can't seem to be able to find an actual dell store. 

I really need to change my SSD drive (which is 126 GB to something like 500 GB, and still SSD)

In paris they offered me these two models and I really need to know if they are compatible with my XPS 13:

1)SAMSUNG SSD 850 EVO 500GB BASIC

2)PNY FND SSD XLR8 480 GB

Also, I broke my left internal speaker. Where can I find one in Paris? I really don't like buying online, could you please provide my with a good store in where I could find all this.

Thanks a lotttt

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Upgrading Memory

December 30, 2015, 6:18 pm

≫ Next: Precision 7510 power on/off problem

≪ Previous: Searchin a comptabile SSD and internal speaker for my XPS 13 (don't want to buy online)

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I have just bought the Inspiron 5558. I want to upgrade the memory it has 6GB of memory right now. Planning to get 16G of memory for it. My question is does it void the warranty from Dell if I replace the memory? I know the ram needs to sodimm but not sure what pin it is. I'm guessing it is 204 pin as most laptops use 204 pin. Also, when you install the new ram does the computer recognize new ram and install drivers for it? Is there a certain company I should buy from? As I heard memory is just memory and company don't matter.

Precision 7510 power on/off problem

December 30, 2015, 4:03 pm

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I have a new precision 7510 laptop, running Windows 10. Windows 10 is installed and boots from a 500gb m2 ssd.  It also has a second 512gb ssd fitted. 16gb ram.

The problem I have is when shutting down or starting up.  When running on battery, if I shut it down, it will wake up of its own accord around 30 seconds later.  I have made sure that the wake on lan etc are disabled.  With the power plugged in, it will close down, but the power switch will not turn it back on.  The only way to turn it back on is to unplug the power and then wait for it to fire up because it is running on batteries.

Very strange.  Any advice gratefully received.

latitude E6520 Video Flicker shadows

December 30, 2015, 4:05 pm

≫ Next: Inspiron 15 5000 series - can't tell if charging/won't turn on

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I am about to replace my LCD but wanted opinions if it was time?  

I have used the internal Fn power button trouble shooting tools and all checks out without failures as the color bars are visible.  

Hooking up an external monitor looks normal without same symptoms 

I have reseated connectors and cleaned them with contact cleaner at both ends of the cable without improvement.  I have found the same symptom on youtube at "https://youtu.be/Y0iLYtyYQDY".  

Is there an actual test for the cable?

Before I spend the cash and replace the LCD I was hoping someone else has been down this road with their Latitude E6520.

Inspiron 15 5000 series - can't tell if charging/won't turn on

December 30, 2015, 5:02 pm

≫ Next: Active pen for Dell Inspiron 11 2 in 1 Windows 10 tablet?

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My Inspiron 15 5000 series laptop came today, and when I plugged it into the charger and then into the wall, the only light that shows of on the adaptor, and it is a green light. The laptop won't turn on or light up and i assume there's suppose to be a light to show it's charging... I press the power button and the little LED will light up white, and either fade out or turn off. It wont stay on. I'll provide more info upon request. Thank you in advance.

Active pen for Dell Inspiron 11 2 in 1 Windows 10 tablet?

December 30, 2015, 5:56 pm

≫ Next: New Inspirion 3000 15.6" laptop not turning on

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Hey guys!

Was seeing if the was a good active or even passive stylus for this tablet that will be good for drawing or note taking. I have some of the rubber passive stylus and even a passive stylus that is suppose to be a "precision" stylus but all create jagged edges/ don't work well.

Thanks for any answers!

-information-

Inspirion 11 3000 Series

2 in 1 tablet, windows 10,

model: 3147