Hi,
I have bought a Dell Inspiron 15r -5010 before two years and 5 months.
I am having a problem that does not turn on when i push the button and after a minute it makes 4 beeps. i have to try it for 3 to 4 times to open and then it works perfect.
Unfortunately the 2 years guarantee have passed and i contact Dell to see what is the problem and how to fix it.
I speak to a rep and she told me that it appears to be the mother-board and the cost for it is 340 euros and she could not do anything else because the guarantee has expired.I told her that i think it's very very expensive but she answer that this is the price !!!
so i decide to send this complaining letter to the company:
Hello,
I have a dell Inspiron 15R,model 5010-3486, and i choose to buy this product because i am a mechanical engineer and i wanted a reliable laptop to use it for my work and that's why i paid for it 1.050 Euros.
The warranty ended in 29/01/2013.
Since then it occasionally appeared a problem that when i started the laptop it didn't open at once but after 3-4 seconds. Two times it didn't started and after 1 minute made 4 beeps. But when you tried again it worked just perfect.
About o month ago this problem started to appear more often. So i decided to sent it into a technical service to fix the problem before something bad happened, because the laptop is very important for my work and i can not afford the risk to run out of it. The technical service told me that they couldn't find any obvious problem and this kind of problems caused by the motherboard that costs about 300 Euros, and it's better to recycle it and take a brand new laptop i5 or i7 for 450-600 euros but not Dell .
I found the cost of the motherboard outrage, and i thought that maybe the service wanted to earn big money of my bad luck or sell me a new laptop. So i called the international calling center of Dell at 2108129800 to discuss about my problem and to find out a solution and the cost for it. I spoke with a rep that told me that she couldn't do anything because the warranty was expired and the cost of the motherboard is 340 euros.
I felt very sad of my decision to buy, in my opinion, a reliable laptop for my work so i don't have to mind the possibility to run out of laptop and have a problem with my work especially so soon.
So if you were in position what would you do?
Would you pay about 350 Euros to fix a laptop that cost you 1050 Euros, after 2 years and 5 months, or buy a new one for 500 to 600 Euros of a cheaper brand?
Kind regards
Alexandros Kousoulis
This happened about 3 weeks ago... then i searched about others that had the same problem with me with Inspiron 15r-5010 and i find out that many people are having heating problems with this particular model. So i wrote an other letter where i send the links with the same problems that i Have from many other people.
So far i don't have any reply from the company for the letters i have written,
but two days ago they send me a question-mark from TNS on behalf of Dell about the costumer service and how satisfied i am from it....!!!!!
Do you have any suggestions what to do???
Is it worth it to fix this Dell with the problems that appears to have or i should buy a new one??? Dell or an other brand???
I am using it for my work an i need to have a reliable product!!!!