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General Hardware discussion (Laptop)

older | 1 | .... | 684 | 685 | (Page 686) | 687 | 688 | .... | 1406 | newer

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    Hello everyone,

    I brought a brand new Dell XPS 13, got it last week.  Everything is fine so far, apart from one concern. 

    When charging the power brick gets very warm and the laptop also heats up, but it seems fine when not plugged in or full charged.

    I used 'Speccy' to monitor the temperature, when not plugged in the avg  is 55°C - 60°C, but when charging it goes up-to an avg of 77°C - 85°C.

    Spec:

    • CPU: i5 5300u Vpro
    • RAM: 8GB
    • HD: 256 SSD
    • OS: Windows 10 (before 8.1)

    Thanks


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    My laptop occasionally won't turn on. No fans, lights, etc. I can get it to turn on by holding the power button or pressing it multiple times. It seems to happen more after sitting off overnight with the AC adapter plugged in. Although when I unplug the charger it still has difficulty starting. I have a Dell Inspiron 7437 running windows 10. All drivers/BIOS are up to date. The laptop is just over a year old.

    Troubleshooting steps I have taken include running the pre-boot assessment and Dell diagnostics. Doing a clean install of Windows 10 (this problem occurred 2 weeks after installing Windows 10, although I don't think they are related). I have read about static build-up and think this may be the problem. However, my battery is not removable and I don't know of a permanent solution if this is in fact the problem. (I have read to remove the battery and AC adapter and press the power button to release static buildup). The power button appears to be making good contact.

    My other guess is something is wrong with the battery. However, it says the battery is working and has 92% health.


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    I am having problems with my Latitude e6410. My power button will light for a moment and turn off. 3 lights that look like lock icons will remain on. They are blue and the middle one with an A on it will flash and then stop flashing. I've tried it with the power cord and then the battery and then both. I unplug the power cord and removed the battery to hold the power button down . I then tried to power on with the power cord and then the battery.

    No luck.. any other suggestions or answer to what is happening to the laptop?


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    Dear Dell Customer Support,

    I recently purchased a XPS 13, which, despite some challenges with the touchpad, works just fine. In order to boost the battery capabilities and independence from power sources I purchased a power companion. The first charges however, despite being for 8 hours (1st), and 14 hours (2nd) indicate (via LED lights) that the companion is only charged for 60% (3 LED lights). This is rather frustrating, because it defeats the purpose of a power companion, wouldn't you agree?


    Could you please advice on how to proceed to achieve the full charge on this device?

    Your assistance is highly appreciated.

    Yours faithfully

    Prof Phil


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    I recently purchased 2 Dell Inspiron 1500 Touch Screen Laptops.  The Left side of the keyboard stopped working on the 1st one 3 days ago, and the 2nd one  went out today.  These are were both purchased 25 days ago.  Nothing has been spilled on them.


    Any help would be appreciated.

    Thank you


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    I have a brand new XPS 13, 9343 model with i7 processor and 512GB SSD. I am still within the 14 day cooling off period, and I'm now seriously considering returning it. I have never experienced such a load of nonsense trying to install any other piece of software.

    So far, and after many attempts, I've been totally unable to upgrade to Windows 10. The very first thing I did was install all available Windows updates for 8.1 (there were 79 of them), and immediately after that I began the Win10 install saga. Nothing else has been done to the laptop - no dodgy software or USB devices (other than the boot USB where necessary). It is in a clean state.

    - After downloading through Windows Update, the installation procedure is INCREDIBLY slow (eg it takes 36 HOURS to reach 42% completion - and at this point it hits the error message). What on earth can it be doing??

    - I also tried creating a bootable USB through the media creation tool. If I boot from this USB drive and perform a "clean" install, this works perfectly - it takes about 8 minutes in total (which emphasises how ridiculous the 36 hours is). However, because it is a clean install and not an "upgrade", I end up with a non-activated version of Windows 10 and I get prompted to pay £99.99, which I have no intention of doing. I paid for the laptop on the understanding it would get a FREE upgrade to Win10!

    - I have also tried using the USB (but not booting from it) to perform the in-place upgrade - this hits the same error as Windows Update does (and takes just as long)

    - I have tried uninstalling all antivirus software and disabling all wireless/bluetooth devices before attempting the upgrade - none of this helps. Given that it takes me 36 HOURS per attempt, it's really not acceptable to try disabling random things in the vain hope it might work correctly.

    When attempting the upgrade (i.e. not clean installation), I hit an error message "Windows Setup cannot configure Windows on your hardware" or similar. When resuming after the failure, the setup tool gives the error code 0xC1900101 0x30018, and says it failed in operation "FIRST_BOOT", phase SYSPREP. Just getting to this error message costs me 36 hours of waiting (welcome to the future!), so it would really help if someone could give a definite answer on what causes it...

    Please help! Auuughhh


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  • 09/03/15--15:40: 6420 with bad screen
  • Hi all, I have an interesting issue...

    I have a Lattitude 6420 that has a bad monitor. It stays black never lights up at all and shining a flashlight on it I do not see anything so unfortunately it's not just a backlight.

    I need to do a system restore. I was able to create the system restore media no problem. The big issue is that the system does not see and boot of the CD. So I would need to get into bios to tell it to boot from cd.

    With the bad screen I can not see to get into bios as an external monitor only fires up once it's into Windows.

    Can someone point me to a video or screenshots of the screens needed to blindly go into bios and set the dvd to boot 1st? or is there some other way to do it without requiring bios?

    I have tried both F8 and F12 to get to a boot screen but since I can't see anything I am not sure if either key combo is working.

    looking for help....

    thanks

    vince


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    End of February, I purchased a Dell XPS 13 notebook (i7-5500, 512Gb SSD, touchscreen version). I updated the system to Windows 10 about a month ago (August 1st), and installed new Windows 10 drivers from Dell. Since Monday August 31, my keyboard is malfunctioning. All of this coincided, but need of course not be related to Mondays Windows' update. The symptoms are as follows:
    1. The keyboard stops working, none of the keys respond to typing;
    2. The keyboard backlight is suddenly switched on;

    A third symptom that may or may not be related is that the colour of the battery light occasionally changes to solid orange (normally indicating a nearly exhausted battery) even when battery is fully charged, and the power adapter is plugged in.

    The touchpad, attached mouse, and touchscreen keyboard still work fine. The keyboard problem seems to be intermittent. On reboot things are usually as normal, but after a while the keyboard will start malfunctioning, requiring an annoying reboot.

    Needless to say I did run a full system scan (Norton 360) to check for malware, etc. As expected, the test found no problems.

    Most likely, the keyboard malfunction is caused by some software problem. How do I solve this?


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  • 09/03/15--18:34: inspiron 15 3520
  • i did a total reset in windows 10 to erase my files and settings. it bluescreened with inaccessible_boot_device. Well now it wont post it just has a black screen and beeps 3 times. my wifes did the same thing except she was in the middle of using it and it shut off on her. Her laptop has black screen and no beeps, the hdd indicator flashes once every 2 seconds.


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    My laptop occasionally won't turn on. No fans, lights, etc. I can get it to turn on by holding the power button or pressing it multiple times. I've noticed the problem when putting the computer to sleep as well and trying to wake it up. I have a Dell Inspiron 7437 running windows 10. All drivers/BIOS are up to date. The laptop is just over a year old and is perfect condition otherwise.

    Troubleshooting steps I have taken include running the pre-boot assessment and Dell diagnostics. Doing a clean install of Windows 10 (this problem occurred 2 weeks after installing Windows 10, although I don't think they are related). I have read about static build-up and think this may be the problem. However, my battery is not removable and I don't know of a permanent solution if this is in fact the problem. (I have read to remove the battery and AC adapter and press the power button to release static buildup). The power button appears to be making good contact.

    The battery says it is good and the health is 92%.


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    Hi, my volume keys (multimedia keys shared with F2, F3, F4) don't work.  The keys work as Function Keys and I have tried them with both the Fn key depressed or not.  I have also checked BIOS and made sure Multimedia keys are defaulted to on first.  Other keys work, like screen brightness etc..

    Things I have tried:

    1) I tried downloading and installed Dell Quickset, but that made no difference.

    2) Dell Support had the keyboard replaced, that didn't fix it (I didn't think it would).

    I am running Windows 8.1 with the latest updates and Dell drivers.  
    Since I use the computer for multimedia purposes, I really need the one touch access to the volume.

    I would appreciate any insight someone might have that will help.


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    DELL E6410, E5410, E6510 with NVS 3100 graphics HAVE issues with the latest windows drivers.  This drivers may cause unusual behavior that among other things does not start the video when returning from sleep.  The solution was found on another question of this forum, the video drivers must be completely removed and a DELL certified older version must be installed. Here is being repeated to make it easy to find and understand.  

    1. Open the charms bar by moving the mouse to right top corner of the screen and in the search box, Start typing devmgmt.msc and then press enter.
    2. Select the device under Display adapters and right click on it.
    3. Now select properties.
    4. In the properties window, under Driver tab, click on Uninstall button.
    5. Check “Delete the driver software for this device.”
    6. You want to delete the driver click OK.
    7. After the uninstall finishes restart the system. Then reinstall the video card driver on the system using the link below.

    http://dell.to/17Dxplp


    0 0

    Hi,

    I have a Inspiron 15R SE (7520) with Win 10 (clean installation). The Intel Rapid Storage Technology is enabled, but the start up speed and system response is a little bit slower compared to Win 8.1. Then I update the Driver from the one provided by Dell to 14.6.0.1029, the start up and system response speed improved a lot. However, in the Derangement Optimizer, my driver is showed as SSD and I can not optimize it. Shall I downgrade to the old driver?

    Another problem is the irstrtsv error shows every five minutes. It is caused by the Intel Rapid Start Technology. Is there any way to fix this issue? Probably a bios update?

    BTW, Dell please update the Conexant Audio Driver for Win 10... 


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    We have identified an issue with the Dell Touchpad on models E5410, E6410, E6510 touchpad with erratic behavior.  We have to assume that this models may not share exactly the same TouchPad and loading the DELL Touchpad drivers on same of the units cause erratic behavior.  IF you are experiencing erratic touchpad behavior please uninstall the DELL Touchpad driver which would bring the Windows default touchpad drivers that seems to resolve the issue.

    Please watch this video on how to uninstall a program in windows 7

    https://www.youtube.com/watch?v=EchIGEafiEA

    uninstall DELL touchpad driver.


    0 0

    i am facing problem with Hard disk loose contact issue with Latitude 3450 and it is happening very frequently is there any solution for this 


    0 0
  • 09/03/15--23:15: Need to source new battery
  • Replacement battery for a Dell laptop:

    Type: T54FJ

    Model: E6420

    Tag No: <ADMIN NOTE: Service tag removed per privacy policy>


    0 0

    Can i buy all spare parts for dell inspiron 14r n4010 online?(excluding mother board) and where i can buy them if i can?Pls answer me.


    0 0

    I am having a strange bluetooth problem with my XPS 13 that I haven't found a solution for anywhere on the web. I have a bluetooth mouse that connects fine, and doesn't lose connection. The problem is that if i have the mouse connected and put my laptop into sleep mode, then turn off the mouse, upon resuming windows it doesn't detect that the mouse has been disconnected. I am running Windows 10, and I have a setting enabled that disables the touchpad when a bluetooth mouse is connected, so as you can imagine the device becomes very difficult to use in the situation that this issue creates. This is definitely an issue with Windows 10, not the laptop, but if anyone has a solution to this problem(not a workaround), it would be greatly appreciated. Thanks.


    0 0

    Hello,

    I have a 2 in 1 dell inspiron 13 7000 series. I recently replaced the hdd with a ssd and windows 10. since I have replaced the hard drive whenever I flip the laptop over and put it into tablet mode windows 10 goes into tablet mode but the keyboard and trackpad are still active on the laptop. I have tried downloading all the latest drivers, updating windows, and even using the dell assistant support program. Any ideas?


    0 0

    Hi

    I am using a dell inpirion 13 with intel i5-5200U processor with touch screen capable display.

    Please see the video attachment to understand the fault display issue.

    Frequency of this issue: about 2 times in a week (approx, some times issue happens more than 2 times in a week).

    Warranty status: In warranty

    Country of Purchase: Saudi Arabia

    Point of Purchase: Jarir Bookstore-Riyadh

    Please direct this issue to concerned team and help me by resolving this issue.

    I am unable to get contact details of Dell Customer service Saudi Arabia. Please provide me the same.

    I am expecting a dell technical support expert to respond to this post.


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