First, I apologize if I am in the wrong forum. This is the only one that seem fit.
I purchased a Power Companion with my new XPS13. Both worked great on arrival, and I absolutely loved the idea of having enough power for my laptop, phone, and tablet on the go.
Then, 2 months later, the Power Companion stopped charging devices and cannot be recharged. LED shows 2 bars of power left in the brick.
I knew it was passed the 30-day return period, so I proceed to call Dell customer service hoping to file a warranty claim. In 2 calls, I talked to 17 different people in various departments, no one seem to have a clue what to do with my problem, and just transferred me to the next department they deemed fit. I talked to people from printer, peripheral, even enterprise UPS. I talked to people in the US, India, and Philippines. After wasting 2+ hours repeating my problem and holding to be transferred, 1st call ended when I was transferred to a "closed" department, 2nd call ended when I was hung up by an agent that only said "hello".
Tried getting chat support, 3 tries ended with the customer service agent transferring me to tech support but with session ending and no one chatting. 2 emails were sent to Dell with no replies.
So now I have a 100 dollar paperweight on my desk, and I'm about to be on a trip with no time to hang around listen to Dell music.
What should I do now?