Backup Recover Help: USB Ports stop working after booting Recovery Disk or Norton Ghost.

July 17, 2013, 10:30 pm

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Tl;dr USB Ports stop working after booting Recovery Disk and Norton Ghost.

Long version. I have a Dell Laptop XPS 15. The hard drive recently died. I have a recent back up on a WD Passport I created using the Windows 7 Backup and Restore “Create a system image.” I also have a “system repair disk.” Old hard drive ~680MB new hard drive ~1000 MB

I followed the instruction in the user guide, removed the old hard drive, and replaced it. I booted the Laptop from the system repair disk, but it does not see the backup image. In fact, it doesn’t see the USB hard drive at all. I used the command prompt to attempt to switch to the e:\ drive, no go. I used DISKPART to “list disk” and it only shows the internal new black hard drive.

I got the driver from WD “WDAPPs_Windows_Disk_Image_PPWINOXR2A_1_0_0_18A.zip” and unzipped it and burned it to CD. Used the “load driver” option, but the only “Setup Information” file (wdcsam.inf) did nothing.

I took the external USB WD Passport Hard drive to another computer to ensure the backup was truly there and it was. WindowsDiskImage is in the root and I’ve made no changes after Windows Backed up the Image.

I plugged the USB WD Passport Hard drive back in and pressed F2 to get to the BIOS. On the boot order screen I can expand the USB Storage and it shows ~WD Passport. So the BIOS see the HD.

After all the trouble I decided to just load windows and use the restore function in windows. I put in my USB Thumb Drive with Norton Ghost and booted to the Thumb Drive. Ghost loads off of the USB. But when I browse for the Image, my Dell does not see the USB thumb drive. It boots to it, but it does not see it in the file structure.

In other words, after I boot to the recovery CD or boot to a thumb drive, the computer no longer recognizes devices plugged into the USB ports.

Please help and thank you in advance.

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Big Shoes, I mean issues

July 17, 2013, 11:27 pm

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Have a Dell xps L702X laptop running Windows 7 Home Premium 64 bit. Love it, albeit the fan can be annoying. Has run perfect until

yesterday. I hit the Power button and the dvd initializes and then the cpu fan comes on and then NOTHING. No video, no post, no lights

on console, no nothing.

Have done generic reboot to release flee power, have opened up and re-seated all cables. No change.

Any help is appreciated.

Billnich56

INSPIRON

July 17, 2013, 11:28 pm

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I AM HAVING A PROBLEM MY LAPTOP WONT START..AFTER DELL LOGO IT GIVE WELLCOME SCREN BUT AFTER THAT BLACK SCREEN SHOW WITH CURSOR...............I THOUGHT IF I IONSTALL WINDOW 8 AGAIN THEN IT WILL START BUT LAPTOP WONT START FOR INSTALLATION

Is my battery genuine?

July 18, 2013, 12:16 am

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I just bought a new battery for my Dell Vostro 3550, but the laptop says the battery is not genuine. The Dell part number does not seem to match the battery, so is it genuine. The battery does fit into the Vostro but says it won't charge as not genuine, but it does say Dell stamped on the battery. The sticker say:

CN-0V48RM-50046-0CS-007N-X12

Made in China

KC2012.01

DP/N 0V48RM

 

Thanks

Dell Inspiron M5010 Beeps 7 Times

July 18, 2013, 12:46 am

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My Dell Inspiron M5010 beeps 7 times and does not work anymore.

I'm currently living overseas and the M5010 model is not sold here, which means it is near impossible for me to find someone who could help fix my processor.  

I'm no longer covered by warranty, as I purchased this laptop over 3 years ago.  What other options do I have to fix my laptop?  Ideally, I'd like to recovery everything on my hard-drive, even if the laptop itself no longer works.

Laptop battery dies in 1 hour

July 18, 2013, 12:53 am

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Hello,

I purchased Dell Inspiron n5110 last year in March 2012, till April battery back was upto 2hrs but now its not more than 1 hour (max 1hr 10mins). Am using Windows 7 Home Premium. Please let me know how to increase battery life.

Thanks in advance.

Rachit

bluetooth mouse inspiron 14z disconnects

July 18, 2013, 1:10 am

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Windows 8 Pro Danish - Microsoft Sculpt Comfort mouse - on Inspiron 14z 

The mouse works for a while and is then disconnected / turned off. If I turn of the power on the mouse and then on again it works for a while again.

I've seen solutions that I should go to properties in hardware config and disable the “Allow the computer to turn off this device to save power” parameter, but I see no Power Management under advanced tab.

H E L P :) 

Inspiron 17R keyboard creak

July 18, 2013, 1:57 am

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Hi all,

Firstly apologies if this has already been covered, but I have just taken delivery of a new 17R, and trhe keyboard has a pronounced creak around the top left keys. Is this normal?

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Some keys of the keyboard not working.

July 18, 2013, 4:47 am

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i have inspiron1545.

suddenly since ths morning some keys stopped working including n,b,space,up arrow,Alt.

i ran antivirus,tried updating drivers but all in vain.

tried calling dell support but could not due to call traffic.

pl someone can guide??

p.s.warranty expired already.

Dell XPS 15 Hard-drive and adapter malfunction

July 18, 2013, 4:57 am

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Hello, i have a dell XPS for almoast 2 years now and i have had only problems with it. I had to replace a hard-drive one year ago, when it was still under waranty, and a few weeks ago it started having errors regarding the AC adapter, i tried everything that you guys advised on the site, i tried updating bios, the LEDs on the battery don.t light up, the laptop works without the battery but it says it doesn.t recognize it and it runs at low performance. My guess is that this is a motherboard problem. Also when i play games the laptop freezes. The laptop can run any game there is, on almost any settings, yet it freezes even at the older games. This is clearly an nVidia problem. Yesterday, when i opened it in the morning, windows did not boot-up, so i ran a pre-boot diagnostics and it said error code 0146 (surprise surprise its the hard-drive). Now i have to replace the graphics card, the motherboard, the battery and the hard-drive, but it is out of waranty. What am i supposed to do? it is very expensive to change all of these, but it is not fair to support these expenses on my own money because the problems i had are from the laptop, which is not very old. The laptop never fell from anywhere so this is not normal.

I cannot renew the parts waranty because i am not from the US. 

Could any dell employee tell me what should i do to fix this? i have tried asking someone from a laptop repair service about the AC adapter problem but they did not know what to do. I didn.t leave the laptop with them, i just asked.

My Laptop stopped working, beeps 4 times serially * 3 times in a row and swtches off the machine

July 18, 2013, 5:55 am

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Hi team,

 

Can any body help me.

 

I have a new dell inspiron laptop of model 'Dell Inspiron i15R-2369sLV 15-Inch Laptop' and it was working till last night.

Suddenly when i started to switch on, it beeps 4 times into 3 hops and turns off. Not sure what went wrong.

Please help me how to get rid of this problem

 

Regards

Vikram Badnal

'

Inspiron 14Z-5423 Unable to restore to factory default image

July 18, 2013, 6:40 am

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I have an Inspiron 14Z-5423, windows 7 64-Bit Home premium.  I am simply trying to restore the computer back to the factor condition using the restore DVDs that I created when I purchased the computer.

I am able to boot from the restore disks that I created.  Dell Data Safe is able to locate the factory image in the list of backups.  I then select that and proceed with the restore.  The computer begins the process of restoring but always hangs up while formatting the partition when it reaches 44% and simply says

"Error 0 x 4001100200001005"

The computer is now unusable and no longer boots from the hard drive.

Can someone please help? 

 

Jim

dell Inspiron 15r 5521 key board not working properly.

July 18, 2013, 7:01 am

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I seem to have a problem with my key board. For starters I have windows 8, the ESC key doesn't work nor does the volume up or down(to make the volume keys i have to hold down the FN key). I know that the keyboard is not broken since I have entered CMOS and the ESC key works like its suppose to. how can i fix this?

Bluetooth not working

July 18, 2013, 9:08 am

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I have bought a new inspiron 15 3521 & after going through the community i think i have made a mistake of buying this particular model. Still trying to resolve my Bluetooth problem. I have installed dual booting Windows 7 & 8 also

Inspiron n7010 failure to turn on

July 18, 2013, 9:20 am

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I have had my computer for about 3 years and about 6 months ago I had a spill on my computer where it would not turn on after the spill. I took the computer to a shop and they said it had no wliquid damage and then replaced my ac port for the charger. It worked great other than all the ports on the left side failed to work. I was running it with only two usb ports. Then last month it stopped working completly so once again i took it to a shop. The guy said it was the power button itself was shorted out. He replaced that then it worked okay the day i got it home then the next day it would not turn on. I tried everything I tried it with the battery, without the battery. I took it back and it seemed to work at the shop and he gave me a different charger. I got it home and it worked that night then it stopped the next day. It now flashes the third led light which is the battery light. It flashes orange. I even tried without the battery so it should work then. I noticed yesterday that if it charges for a long time the computer becomes very hot but then seems to turn on. Is it a weird heat sink problem, motherboard problem, or another ac /battery problem? please help!!

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Factory Restore Vista

July 18, 2013, 9:43 am

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Working on a Dell laptop that pretty much needs to be reset to factory settings. It is a Dell Inspiron  1501 running Vista.

This is for a relative...it's not mine so I do not have any experience with this laptop and have never used Vista. I have no discs with it.

I can start it up but it is extremely slow etc so I can access everything. It has a Restore Partition. In other machines with xp & Win 7 you can do a recovery via the Factory recovery partion even without discs. In control panel there is a backup & recovery utility that lets you use a backup but it does not let you ausethe factory restore partion. It just says there are no back ups on this computer. Is this a Vista thing?

Can anyone suggest how I make it see or use the recovery partition?

Thanks

Vostro 3500 fingerprint scanner not working

July 18, 2013, 10:13 am

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My fingerprint scanner isn't recognizing that I am scanning my prints...at all. I swept them a zillion times and there's not any indication that I have done anything. Any ideas? (Note: Not crazy computer savvy so please walk me through any ideas! Thanks!)

Alienware 17 inch laptop (Gaming machine)

July 18, 2013, 10:25 am

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Has anyone purchase a Alienware 17 inch laptop recently?

  Does it have a overheating problem?

  Is it only when you are gaming on it?

  What if you use it just for normal activities instead, does it affect that too?

I know by the photos the heat vents are in the back on the laptop and NOT on the bottom of laptop so it wouldn't be covered.  How do you like it so far?

I am still waiting on the Inspiron 17R to come out with the 4th generation intel chip but it isn't available yet, that would be my true purchase that I want one more DELL laptop.  Only thing with the Alienware 17 is a $1,000 over my price that I wanted to pay but it has the option of 16 GB RAM and 1 TB Hard drive and the 4th Generation Intel Chip in it for faster speed.  My current Inspiron 17R is a 2nd generation Intel chip.  Any opinions would be appreciate and thank you in advance for your comments.

 

Cynthia

Dell Inspiron 15 - 3520 - Key pad mouse button problem

July 20, 2013, 8:21 am

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Reformated my laptop and now the mouse pad left/right buttons no longer work.

Updated with latest drivers to no prevail..some please help.

Battery Discharge issue

July 20, 2013, 8:33 am

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Hi All,

        I am using DELL XPS 15  L520X  , I7 , 8 GB  ram. OS details :- Windows 2007. I have been using this system since last  18 months.  I started my laptop after one month recently . But now facing strange problem that battery is getting drain in 55 mins or so. After starting the laptop there were some system updates. 

       Now I am facing this issue that battery drian is quite rapid.  Can any one please help me out that what could be the issue here.

Regards,

Manish Gurnaney