I have a Brand new inspiron 7548 WIN8.1 with a recommended dell rj45 to usb3.0 ethernet adapter
Immediately and straight out of the box there seems to be an issue with the network adapter constantly disconnecting and reconnecting .
The network adapter functions ok in the USB 2.0 Port , plug it into USB 3 port and the adapter behaves badly by disconnecting.
There are 2x USB3 on my pc and 1x USB2 . I tested all 3 ports , the USB2 is stable but both the USB3 are not so the problem lies with the USB3 side of things
Turns out after a lot of research that the potential fault lies with the Intel USB 3.0 eXtensible Host Controller Driver . Intel made drivers for this but only for windows 7, for Windows 8 these Intel drivers are not compatible, Microsoft makes the 8.1 drivers and there is an issue . This is affecting a lot of people out there.
My reason for posting on here is that I am hoping for a sensible way to resolve this problem, currently dell technical support are not listening to what i say , even after many emails phone conversations and remote sessions , I do not seem to deal with one person , each time I get in touch with a tech support guy who promises me he is taking control of the situation only to have yet another tech guy send me yet another usb3 to rj45 adapter .. so far I have 3 further adapters so 4 in total , I don't want any more of these adapters !!
Further to this , I have deselected the power management feature in the device manager for the adapter(s) .. no change
i have also purchased a 3rd part adapter which also has the same Realtek USB GBE Family controller chipset as the dell adapter. Same issue
Dell did send me an updated driver for the Realtek USB GBE Family controller on 2 separate occasions , once updated and tested .. no change
Is there anything that can be done ? wifi is not an option