XPS 13 (2015) -- common issues (auto-brightness, touchpad) -- is Dell working on a (driver) solution?

February 2, 2015, 9:56 am

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Repeatedly people have mentioned two issues

- auto-brightness issue (not just the Win 8.1 option; but an Intel Power Saving option which is inaccesible)

- touchpad issues (microsoft drivers need fine-tuning)

See for example the following threads:

en.community.dell.com/support-forums/laptop/f/3518/t/19615395

forum.notebookreview.com/.../dell-xps-13-2015-broadwell-infinity-display-owners-thread.769261

forum.notebookreview.com/threads/xps-13-one-of-the-worst-touchpads-ever.770504

forum.notebookreview.com/.../xps-13-2015-first-impressions-experiences-issues-poll.770531

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Laptop &desktop chip leval

February 2, 2015, 10:20 am

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Chip laval tecnisiyn

Dell Inspiron mini 1011 restore

February 2, 2015, 10:41 am

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Just for the record, the ctrl f 11th key combination does work to restore this model to factory settings. I know because I just used it. Also, I have to say, this was the best computer ever! I used this thing HARD, everyday, hours on end. And had no hardware issues at all. Never had to replace anything. It's never let me down. I had dropped it several times in the 6 years I owned it and it kept trucking right along. I only an

m restoring it because my sister bought me a Dell Inspiron 15 laptop and a Samsung tablet for Christmas and I am going to let my son have the net book now.

Laptop problem Latitude E5540

February 2, 2015, 1:59 pm

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Love this laptop but having too many problems for it not to be something more serious.

Sometimes when it turns on the keyboard isn't responding. Sometimes when you hit Fn F3 it wil work sometimes not.

But what is worse is very regularly it goes into Boot Diagnostics and then the keyboard won't work so cannot esc out of the testing mode and it takes forever to work through it all. It passes every time..

I have sent in a warranty request and got folowing;

Service Request	:	<ADMIN NOTE: service request number removed per privacy policy>
Service Tag	:	<ADMIN NOTE: Service tag removed per privacy policy>
Product Model	:	latitude_laptop
Ship Date	:	9/4/2014

Is there anything i could be missing as I would hate to have to send laptop back.

All drivers are up to date and all updates are loaded. I am very comfortable around pc's but this has me stumped...

CLH

Synaptic touchpad driver

February 2, 2015, 2:50 pm

≫ Next: VERY unusual problem - Dell XPS13 L321X

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I need to install the synaptic touchpad driver. I bought a refurbished Dell Latitude E6410 and the scrolling aspect of the mouse pad doesn't work. Please help... Please do not send me to a troubleshooting page... Been there, done that. Thank you.

VERY unusual problem - Dell XPS13 L321X

February 2, 2015, 3:28 pm

≫ Next: Where to get a new Inspiron 15 7000 with FullHD display?

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I have a very unusual problem.  I got my computer new about 2 years ago, and the right side UBS port never worked.  One thing lead to another, and I just put it off until today.  Now I'm looking at it, and something is way wrong with the OS, what it says it is, and what it really is,  As stated in the title, I have a Dell XPS 13 L321X.  When I go to look at my system under the control panel, it says I have a Dell Latitude E5430 running Windows 7 but in 32 bit, not 64 like it should have come. 

I go to download the upgraded driver but it will not install.  The obvious reason is that it's a 64 bit driver with a 32 bit operating system BUT, it is a Dell XPS13 L321X.  I'll run the diagnostics and it pop's up that it is what the outside says it is. 

Does anyone have any idea what I can do at this point, because I am totally lost and have never seen anything like this.  I have attached pictures of what I am seeing so if you see something different, please let me know. 

On a side note, my left USB has worked from day one with zero issues.

Where to get a new Inspiron 15 7000 with FullHD display?

February 2, 2015, 3:42 pm

≫ Next: Why wont my Inspiron 5000 wake from sleep via a USB KB/Mouse when the lid is closed?

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Hi.

I would like to buy a new Dell Inspiron 15 7000 with FullHD display and 4-cell battery, but can't find it on the website. There are only HD and QHD versions of the Inspiron 15 7000 :(

Dell Inspiron 7548, Intel Core i7-5500U, Full HD (1920 x 1080 pixels), 4-cell 56 WHr

Does anybody know how to get this one in the US?

Why wont my Inspiron 5000 wake from sleep via a USB KB/Mouse when the lid is closed?

February 2, 2015, 3:59 pm

≫ Next: XPS M1330 with 4tb external usb drive

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Well Dell,

I bought this  Inspiron 5547 in December 2014. 

All the way along I wanted to use the laptop with a closed lid and external monitor (2412H) plus Wireless Kb/Mouse (USB).

I do not want to have to open up the lid to wake the system.

• Your Bios allows "wake on USB" - This is set - No mention is made that the lid has to be open.
• Device manager  for KB and mouse is set to "allow this device to wake the computer"
• Power management is set to do nothing when lid is closed.

I have "chatted" to two of your support techs and they have not got back top me.

I have spoken to another support tech  with the same result

This is probably the ten zillionth post about the same problem. I am making it a new one rather than adding it to an existing post because it will be ignored if not on  the front page.

Will you either

1.  Fix this, or
2.  Give me a replacement system  (of equal or better quality) that does work, or
3. Refund me my money?

Thank you.

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XPS M1330 with 4tb external usb drive

February 2, 2015, 4:07 pm

≫ Next: Dell Factory Restore from disk stuck at 52%

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Wondering if anyone has attempted to use a drive larger than 2tb with an XPS M1330? The system only reports 1801.8 gb for the drive. However, SMART tests and verification in other systems shows all 4tb being recognized.

If there a limit to what the BIOS can see on an M1330?

thanks,

Dell Factory Restore from disk stuck at 52%

February 2, 2015, 4:38 pm

≫ Next: XPS l502x woes, next steps?

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Hi. My Dell Inspiron 7737, was reformatted and the hard drive was erased. I am doing a factory restore, but it is stuck at 52% on getting hard drive ready?

What should I do?

XPS l502x woes, next steps?

February 2, 2015, 5:33 pm

≫ Next: Windows 7: BSOD random intervals, STOP error 0x0000007E, iaStor.sys

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Ive had had my XPS 15 l502x from new for around 4 years now. Recently I have been expieriencing frerquent BSODs, mainly KERNAL_DATA_INPAGE_ERROR 0x0000007A each time with a failed physical memory dump. I have done some research around forums regarding this error which mainly point to either HDD failure or bad RAM. I have also suffered from increasingly slow windows boot up and some cases of non starting windows causing start up repair to kick in.

I've scanned with the included Dell checkup software which initially showed no errors except for a couple of RTC accuracy test fails, which only disappeared when I reset the internet time server. I have used the memory scan function in windows and dells software, I have ran chkdsk /f /r several times and used crystal disk info S.M.A.R.T test which at the start of my symptoms was all clear but now showing caution - reallocated sector count (100). and my Dell through a 8 bad sectors report. Oh system restore hasnt worked either, I think it said it failed once?

I do have a lot of hardware attatched as it the hub of my music studio, audio interface, midi interface, midi controllers but I have used it for a long time like this.

My big question is does this look likely to be my HDD failing? Corrupted windows? Or worse?

I have gone ahead and ordered a 512gig SSD. Got a factory image and also an ISO of the windows edition for a clean install if thats the way to go.

What would be your recommended next step? Should I go ahead and install the SSD and windows?

Thanks for listening.

Windows 7: BSOD random intervals, STOP error 0x0000007E, iaStor.sys

February 2, 2015, 5:43 pm

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My Dell XPS 14 starts having problems with blue screen of death. I've tried updating the BIOS, reinstalling the drive, and even reinstalling Windows entirely but the problem is still there. Help please. 

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88001058768
BCP3: FFFFF88003B16868
BCP4: FFFFF88003B160C0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF880012696B0, 0xFFFFF88003BB7798, 0xFFFFF88003BB6FF0)
iaStor.sys - Address FFFFF880012696B0 base at FFFFF88001220000, DataStamp 4f29d59c

Battery not charging

February 2, 2015, 6:39 pm

≫ Next: Dell XPS L502X - Boot problems

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I recently updated bios from dell. after some days, my dell 65w- ac adopter is not recognised by laptop. my laptop is inspiron n5010.  i saw posts given by you about bios. and i try to install bios again but it is not istalling t as it is all readyexisted  version. please help me to fix this problem

Dell XPS L502X - Boot problems

February 2, 2015, 7:13 pm

≫ Next: Which DDr do i choose to make my Dell 3137 work faster (India)

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My Dell stops to boot in all devices. No boot from DVD, HD, LAN or USB. The system boots every time and when i try to enter in bios using F2 ou F12 to check boots again. I got a problem in BIOS? How can i reset? Thanks a lot!

Which DDr do i choose to make my Dell 3137 work faster (India)

February 2, 2015, 8:51 pm

≫ Next: When will available for the product 7348 in india?

≪ Previous: Dell XPS L502X - Boot problems

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So I recently purchased the Dell inspiron 3137 with 2 gb RAM and I had read reviews on line about it being slow and that if you uninstall the Mcafee it works fine, or get an upgrade to win 8.1 or have an 8GB DDR put in. My question is that I've uninstalled the Mcafee and it worked ok, but when i tried to use 3G, it got really slow. I wanted to know what is the best ddr to suit it and make it work faster for an average user like me who just has to work on office and requires basic internet.I dont want to return it as its a great laptop otherwise... Please advice :) Cheers!

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When will available for the product 7348 in india?

February 2, 2015, 9:38 pm

≫ Next: Brand new Inspirion 700 series

≪ Previous: Which DDr do i choose to make my Dell 3137 work faster (India)

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When will available for the product 7348 in india? 

Brand new Inspirion 700 series

February 2, 2015, 10:21 pm

≫ Next: Windows Stopped Working - Blue Screen - "Security", "Kernel" - Problem due to wifi driver

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Hi ,

I have bought brand new laptop from usa and within 6 months , t got it's major components failed

1. Hard disk failed

2. Mother borad failed

I would like to request for system replacement . To whom shall I reach ? I bought this laptop from DELL USA . I am based in India now .

Please advise.

Thanks,

Jay

Windows Stopped Working - Blue Screen - "Security", "Kernel" - Problem due to wifi driver

February 2, 2015, 10:34 pm

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Hello,

I have posted my question in windows forum as I had done bios diagnostics and everything was fine. This is the link to that question. They had replied that the problem was due to the WiFi driver. Can anybody help me in this regard?

I am also posting the same message here:

Since three days I am facing this problem. I get the blue screen and it restarts. It has happened 3 times till now. I have checked the hardware using the diagnostic tools in the bios and every thing was fine. 

I could remember some part of that blue screen which has KERNEL_SECURITY_CHECK_FAILURE. I am also pasting the message from the reliability monitor

"The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000139 (0x0000000000000002, 0xffffd001c3bd6150, 0xffffd001c3bd60a8, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020215-24953-01"

Please let me know ways to solve this problem. 

I am also attaching the link to Dump file, specification , and MsInfo32 data. 

Dump, specification and MsInfo32 --Link

Dell 7110 - Possibly temp put HDD in CD slot?

February 2, 2015, 10:41 pm

≫ Next: How to check OS product-key form DELL Latitude E7240 ?

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Dell 7110 laptop; Windows 7

I want to use an internal HDD  for cloning. Can I remove the CD drive and temporarily put an HDD in its place?

How to check OS product-key form DELL Latitude E7240 ?

February 2, 2015, 11:16 pm

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Hi DELL support,

       A company bought laptop with model : E7240 & E7440, So those laptops come with Windows 8 product-key store on mainboard. I would like to get that number because those laptops werer installed Wiindows 7 from our Global IT but right now those laptops are transfering to new owner and Global license of Win7 is end.  Is possible to get product-key from each laptop for downgraded the license to Win7 without re-install the OS ?

Regards,

Kritsada K.