Just got my Inspiron 5748. Requested a backlit keyboard. Didn't get one even though i was told i had to buy the 17" in order to get the backlit keyboard. I also requested Microsoft Word which is not installed. I guess that i have to download the software from the internet which i do not have access to on a regular basis. I am not sure why it is assumed that everyone has access to the internet. I do not on a regular basis. Not a happy first time Dell customer.
'