Need help/advise w/HDD issue

January 2, 2015, 10:57 am

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Hi,i don't know much of anything about PC's.I have a Dell Studio 1747 laptop (5 yrs.old) that will probably need a new HDD soon,and i want one ready to install Before this one dies so i can order one online quickly.But it has to be the right HDD for this PC.

I never replaced an HDD and am wondering what kind i will need to buy(make/model/product specs).The installed HDD is 500G,but i don't know anything else about it,ie;RPM's??? power requirements??? ...whatever.

Is there a way for me to find out what kind of HDD is installed so i can order another one from somewhere??...or are all laptop HDD's pretty much the same??....i don't know the correct HDD to buy.

Can someone pleeez help before this HDD dies??.

Thx in advance for any help.

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Inspiron 11 laptop

January 2, 2015, 11:30 am

≫ Next: Inspiron 7520. Plugged in, charging - but not charging

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This is my question. Why would anybody buy a Dell? Right out of the box on Christmas morning my laptop didn't work. Nice present for my daughter. Support has been horrible and full of red tape!

DONE WITH DELL

Inspiron 7520. Plugged in, charging - but not charging

January 2, 2015, 12:47 pm

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I have just encountered a problem with my Inspiron 7520 laptop. The laptop is plugged in and notes 'charging'. Problem is that it is not charging and battery has been at 0% for a week now. 

Battery meter notes the battery is charging and that the battery is working normally. I have run the 'My Dell' systems test and it failed on the battery with error code WBT02-GX1.

Any help on this is much appreciated, as I don't want to get a new battery if there is not a problem with the existing one.

Thanks

Dan

Dell 1550 won't power

January 2, 2015, 2:02 pm

≫ Next: windows 8.1 and the dell xps 15z

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My wife was her 1550 the othe night. I moved the laptop a little bit so she could show me something. When I moved it, the screen went white and then it quite working. The back of the laptop and the mouse pad got real hot and smelled hot.

It will not power up at all now with the battery or the power cord. It will not do anything when you press the power button. When the power cord is plugged in the laptop continues to get very hot and actually smoked a little bit once.

Does anyone have any idea of what happened to the latop or if it can be fixed? Did the motherboard get fried somehow? Any information or help would be greatly appreciated. Would really like to fix this laptop.

windows 8.1 and the dell xps 15z

January 2, 2015, 2:46 pm

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I recently installed windows 8.1 on my dell xps 15z everything works alright but the screen at times displays vertical lights. It gives the image of the screen malfunctioning and then it disappears. Any ideas?

error code 2000-0142

January 2, 2015, 3:08 pm

≫ Next: CPU upgrades options for Dell inspiron 9300

≪ Previous: windows 8.1 and the dell xps 15z

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I have a Dell Inspiron 15R laptop that is 2 weeks out of warranty, and have only owned this laptop for 1 year from new. On Jan. 1 2015 i started my new year with a 2000-0142 code as i started up my computer, so i could skype my family and friends wishing them a happy new year. After doing some serious investigating with family, friends and the internet i found that this is a common problem with Dell's Hard Drive's and they seem to do nothing to rectify this issue, I called them on this and all they want to do is sell me a new Hard drive and a service call for $269.00. Happy New Year....thanks Dell...for nothing...I'll never by or recommend Dell products. My best suggestion in this case of mine is to replace the hard drive yourself, its easy and check around for cost on amazon or your local computer shop. Then never ever buy a dell computer again..

CPU upgrades options for Dell inspiron 9300

January 2, 2015, 4:49 pm

≫ Next: Alienware MX17 R4 Win 8.1 OS issues.

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Yes, I know its a old computer however I wanted to know what cpu I could use to better optimize the computer. I also was wondering if I could use Intel core 2 duo because my BIOS detects that it can use dual. If not can I use a Intel Pentium dual processor. Or even a list of supported processors. Also is their any processor I can use to get 64 bit of windows 7.

                                                             -Ruben

Alienware MX17 R4 Win 8.1 OS issues.

January 2, 2015, 4:56 pm

≫ Next: Yet another Bluetooth problem Inspiron15r n5520

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The Dell OEM OS was Windows 8 on this 2 1/2 year old machine. The latest Windows 8.1 was installed and none of the Alienware recovery software has worked ever since.

BIOS,Graphics, Sound and all available drivers from Dell have been updated/installed, so too have all the latest Windows 8.1 updates been applied.

Alienware Command Center and AlienwareFX no longer work or function, although all the machines pretty coloured LED's remain on at there last configuration.

Non of the original Win 8 recovery discs work either, and when trying to re-set the machine back to factory settings, the Alienware 'Diagnostics' program gets stuck in an endless loop, which can only be stopped by powering off the machine.

The drive systems are one 1TB HDD (C Drive) and 2TB in the 2nd bay, SSD has never been installed in this machine AFAIK, upgraded RAM to 32GB

I am reluctant to try the 'Resource' DVD that came with the machine, as I understand it will not recognise Win 8.1 OS anyway and can do more harm than good if I proceed with it.

My question is:-

Will I be able to get Alienware Command Center and AlienwareFX working again with the new OS and how do I go about doing that please?

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Yet another Bluetooth problem Inspiron15r n5520

January 2, 2015, 4:58 pm

≫ Next: Recovery Partition corrupted on Inspiron N5010 -- Unable to Recover System

≪ Previous: Alienware MX17 R4 Win 8.1 OS issues.

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Hi I'll start with a rhetorical question, how did a technology as dysfunctional as Bluetooth get adopted at all, let alone as widely as it has?

Okay, I was able eventually to get this computer to successfully pair with some bluetooth headphones and a bluetooth receiver. .

The problem started when I paired these devices to my phone. They now worked with the phone, but no longer with the computer. They just would not work, even though the Windows 8 bluetooth app showed them as paired.

You might think you'd just have to uninstall them and re-pair them, but you'd be wrong. Uninstalling them in the bluetooth app just produced an error message saying they couldn't be uninstalled.

Okay, go to device manager and uninstall them, right? Wrong. This seemed to work, and now the app allowed them to be uninstalled. But the devices wouldn't pair. Moreover, after a reboot, the devices reappeared, showed them as paired, but still didn't work.

You might think that the next logical thing to do was to uninstall every Bluetooth device shown in device manager and reinstalling the driver, which was what I did. But then I got a message saying something like "Activate Bluetooth through wireless switch". The installer then terminated, and now I have no Bluetooth at all.

Okay, I then tried an earlier version of the DW1704 installer, only to be told that it couldn't install as there was a later version installed.

I then went to Dell support and found a Bluetooth option in the online diagnostics. It told me something like I had to install Dell System Detect, so I pressed the button to do so, which took me to a page saying "Server not found. Firefox can't find the server at downloads.dell.com".

Okay, so what do I do now to get Bluetooth back?

thanks

Max

Recovery Partition corrupted on Inspiron N5010 -- Unable to Recover System

January 2, 2015, 5:46 pm

≫ Next: Default M4800 Doesnt start after Ram Upgrade

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Windows 7 got hosed somehow -- I am suspecting it had to do with a nearly dead battery and simultaneous reboot.

Windows now won't boot up.  After churning away for around 10 minutes, it displays the following error message in a popup window titled "Wireless Configuration": "Notification.dll has not been registered, program will not work correctly".  Then it will not boot in Safe Mode either. 

I performed all diagnostics -- they passed with flying colors.  Startup repair failed.  System restore back to earliest saved version also failed to fix it.

I was able to retrieve the user data off of it, so I now just want to re-image it.  This is what I would have done on a work computer many hours ago.  Unfortunately, the laptop did not come with system media disks.  It was all supposed to be on the recovery partition. 

So I think I want to just wipe the HDD and restore it back to the factory default image, but when I try to "Repair Computer", it cannot access the recovery partition.  If I boot off of a System Repair CD, it boots fine, but can't access the recovery partition.  I had not made a recovery disk for this particular laptop, but did make one for a nearly identical N5010.  But if I try to do a recovery back to factory defaults using that disk, it says it finds no image file on it.

This has been a great little laptop and now is dead in the water, and as far as I can tell, solely due to software issues.

I must say, Dell Support seems to be a far cry from what it used to be.  Just a couple of years ago I could have chatted with a Technician (and did) and gotten a solution within a fairly short amount of time.  But with the way the website is setup now, I'm not sure where to turn for assistance, other than to pay megabucks for phone assistance from someone for whom, let's say, English is a second or tertiary language.

Default M4800 Doesnt start after Ram Upgrade

January 2, 2015, 6:45 pm

≫ Next: How do I get rid of fast access?

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I recently ordered
Mushkin Enhanced Blackline 16GB (2 x 8G) 204-Pin DDR3 SO-DIMM DDR3 1600 (PC3 12800) Laptop Memory Model 997067 - Newegg.com
to upgrade ram on DELL M4800.

When installed it doesn't let the Laptop to boot. Newegg says this is compatible but the product doesn't.I'm sure I installed it properly. By any chance,did I receive a defective product ? or is the product incompatible unlike Newegg's Memory finder suggestion ?

Newegg charges $15 restocking fee, so I would like to make sure i'm not doing something wrong before before returning it.

How do I get rid of fast access?

January 2, 2015, 7:41 pm

≫ Next: Dell Inspiron 1525 hardware issues

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I have uninstalled fast access several times and a month goes by and it reinstalls itself and I have to uninstall all over again. I give up trying to find the setting that stops this from installing on my computer. Can anybody help?

Thanks

Dell Inspiron 1525 hardware issues

January 2, 2015, 8:18 pm

≫ Next: Laptop Adapter Overseas help.

≪ Previous: How do I get rid of fast access?

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Well I received a pink Dell Inspiron 1525, second hand from my grandparent of whom had purchased it from the Easy Home Company. I have been using this computer for a few months, it was working a little oddly due to date and time settings being out dated, and it having other issues. It was sitting in the moth balls for a few years, I received it for Christmas two years ago second hand. I had recently turned on my little beaten up Dell, to be greeted by a lock out screen; it told me I needed to verify the product or the license?

It upsets me a lot, to have to deal with this as I was not the original owner. Should I take this into Easy Home to have them look at it as it was originally purchased at an Easy Home store? I have tried to factory reset it many times.... The lock out screen prevents me from proceeding with the reset process.

I being an aspiring IT student, this makes me that much more determined to remedy this issue. I am to graduate high school by the end of the year having recently turned 18, so I am not that well into technical trouble supporting, I feel a little overwhelmed with not knowing what I can do to fix this!

Is it a lost cause? Can it be remedied, how much is it estimated to be cost to have it fixed by a professional? Should I just buy a new laptop for college or keep holding onto faith that the little pink dell will hold on? If not I may pawn it and take what money I can and put it towards college tuition, if not destroy it by hand for fun... So any ideas friends?

Laptop Adapter Overseas help.

January 2, 2015, 8:44 pm

≫ Next: Replacing XPS 15 laptop Hard drive

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I'm going overseas with my brand new laptop. From Australia to Europe and UK. Just wondering, if the charger is not plugged into ground in certain areas of Europe, will this produce significant issues?

i.e. the Plug adapter doesn't provide a ground into some sockets (and some sockets don't offer ground as well).

Replacing XPS 15 laptop Hard drive

January 2, 2015, 11:10 pm

≫ Next: laptop charging

≪ Previous: Laptop Adapter Overseas help.

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My laptop hard drive is about to fail and I plan on replacing it myself. However, if I'm unable to locate the original system drives, rescue disk, or Windows 7 software, what files do I need to make sure I copy before installing the new drive?  I may go ahead and purchase a new copy of Windows and do a clean install but I'm concerned about the BIOS and other drivers. Any suggestions and advice would be appreciated

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laptop charging

January 2, 2015, 11:20 pm

≫ Next: LAPTOP RECOVERY

≪ Previous: Replacing XPS 15 laptop Hard drive

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Hey 

I am facing a problem of battery charging led blinking 4 orange and one white. and  displaying not charging.. could u help me in this regard

thanks

l502x model

LAPTOP RECOVERY

January 3, 2015, 2:03 am

≫ Next: My touchscreen isn't working correctly

≪ Previous: laptop charging

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I have an Inspiron 15 with Windows 8.1 on which the Windows is not working. I am in contact with Dell but the 'expert' seems to ignore what I say and give me solutions that bear little relation to my problem. could it be that I am in consultation with a computer that emits standard replies based on keywords in my e-mails?

My touchscreen isn't working correctly

January 3, 2015, 2:20 am

≫ Next: Interchangeability of recovery discs within same model family

≪ Previous: LAPTOP RECOVERY

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Every time I go on my laptop (Inspiron 15 5000 series), the touchscreen works for a while, and then it won't. The only way to use my touchscreen again is to shut down and the restart my laptop. This isn't a major problem, but it is an inconvenience. Is anyone else having the same problem? Is there a way to fix this?

Interchangeability of recovery discs within same model family

January 3, 2015, 5:53 am

≫ Next: Dell XPS L511Z - keeps trying to eject CD/DVD

≪ Previous: My touchscreen isn't working correctly

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Hi all,

I've got two mid-2011 Inspiron 15R-N5110. One has an Intel i3 and integrated graphics while the other has an Intel i7 with discrete graphics. I had the i7 first and got it without a hard drive. I installed Windows 7 from a Digital River ISO and all is well. I then purchased the one with the i3. It had its original hard drive and I made recovery media using the DataSafe Local Backup utility. My question is this: Since both laptops are very closely related, is it possible to use the recovery media created from the i3's hard drive to restore the one with the i7? If successful, will this recreate a recovery partition on the target hard drive.

As always, thanks in advance.

Dell XPS L511Z - keeps trying to eject CD/DVD

January 3, 2015, 5:54 am

≫ Next: What can I do about my FPS Drops/ GPU Throttling on Dell XPS 15 9530 'Haswell' Late 2013?

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I bought the laptop 3 years ago (the warranty was expired). After receiving the laptop, a few months after, the eject button stopped working. I had to right click the CD/DVD drive icon in Windows and choose "Eject". At that time, I thought the problem was not a big issue. I don't often use my laptop.

The problem started a month ago, I got a blue screen of death in Windows 7...Dec 30th, I decided to upgrade to Windows 8.1. I have gone to the Dell support page to update all my drivers (including the BIOS). However, the eject button is still not working.

Dec 31st,   I had a black screen in Windows 8.1. The Error message was:

Windows Boot Manager : File: \Boot\Bcd

Status: 0xc00000e9 Info: An unexpected i/o error has occured. If you continue to receive this error message, contact the hardware manufacturer.

The problem is now worst. When I turn my laptop on, there is a black window and it keeps trying to access to the CD/DVD drive. Unfortunately, I can't get to the Bios in order to change the setting. Please I need your support.