Hello,
My overall experience with computer purchase back in August 2007 has been a complete hoax. I have reached out to customer service about a purchase that I made around that time with my Dell Preferred Account.
There were certain components that was missing on my computer purchase at that time and was not completely aware of it until some time later. I was really upset because when I purchase my computer, I requested to have a DVD burner added. Not knowing, I did not have that component but customer service thought that provided me a favor by issuing me a $50.00 credit toward my bill. No, I wish they requested for the unit to be sent back and return back to me.
My account since then have been in collections and the amount that Dell is requesting for me to pay them is completely outrageous. Most of the charges that has accrued were from Collection Agencies tacking on their charges which is no way near the amount that I originally owed upon purchase.
The computer is not even worth the amount that I presently owe. I have reached out to their customer service team to work out a negotiable deal with the company themselves and not the collection agency but they Dell is unable to work with me.
There are explainable circumstances as to why I was not able to satisfy payments at that time. I am currently writing a letter to the dispute department and financial services. I am also in the process of taking further legal action due to a lawsuit that took place back in 2009 with Dell.
I am not asking for a free way out of the matter but I do feel that what I rightfully owed to the company should be what I pay not the additional charges that has accrued through the debt collector. I would appreciate any one providing me additional assistance about this matter. I still have the computer but not using it. The computer is still in great working condition but just not happy with the purchase at the time.
There are some areas within the contract and clauses that I feel that Dell did not fulfill on their end for me as the consumer and I would like to discuss ways that this matter can be resolved.
Thank you.